Viola Pamela Ndlovu

Head of Compliance

Master’s degree in Finance and Investment – National University of Science and Technology (NUST), Bachelor of Commerce Honours Degree in Banking and Finance – Midlands State University (MSU), Bachelor of Laws Degree (LLB) – University of South Africa (UNISA), Compliance Practitioner, CPrac (SA),              International Certified Compliance Professional (ICCP) designate, Certified Professional in Anti-Money Laundering Compliance – ACCPA designate

Viola joined the Bank on 1 December 2021. She has 17 years of experience in the banking industry. She a Governance and Compliance specialist who values dedication, service, and excellence. She is a highly accomplished and experienced compliance professional and anti-money laundering expert with a proven track record of success in developing and implementing effective Compliance & Anti-Money Laundering Programmes in the banking industry, including the Reserve Bank of Zimbabwe and previously Metbank and NMB Bank Limited. She has been instrumental in lobbying for regulatory reforms in Zimbabwe through her previous role as Chairperson of the Bankers Association of Zimbabwe Compliance Committee between 2020 and 2022. Viola has also received a national commendation for leading AML efforts, particularly for facilitating public and private sector collaborations by the National Task Force on AML, and for her role in Zimbabwe's removal from the FATF Grey List in March 2022. In addition, Viola is an ESAAMLG Trained Anti-Money Laundering (AML) Country Assessor. She has also been recognised for her mentorship of upcoming compliance professionals by the Compliance Institute of Southern Africa (CISA) and KC Compliance, South Africa.