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Back
Bank

Accounts

Bank how and when you choose to, with the low fees or extra benefits you want.

Credit cards

Shop online or instore and earn rewards for it, with up to 55 days interest-free credit.

Digital banking

Enjoy anytime-anywhere banking from your computer, cellphone or tablet.

Switch to Nedbank

See the quick and paperless way to switch your salary or debit orders.

Fraud awareness

Protect yourself against the latest schemes and scams.

Forex

Buy foreign banknotes, transfer funds or shop globally with a travel card.

Rewards

Manage your money like a pro and get rewarded. Epic deals, discounts and more.
Back
Save & Invest

Accounts

Great interest rates, with great flexibility and access to your money when you need it.

Investment services

Access the best in local and international wealth management solutions.

Share trading

Everything you need to trade online, or with the help of an experienced broker.
Back
Borrow

Personal loans

Personalised interest rates for affordable loans from R2,000 to R300,000.

Home loans

Loan up to 100% of the property value or up to 105% if you are a first-time home buyer.

Student loans

Unlock your potential with a full- or part-time student loan from Nedbank.

Overdrafts

Add an overdraft to your account for instant access to credit when you need it.

Vehicle finance

Planning on buying a car? Easily apply for MFC vehicle finance in 5 steps.

Solar finance

Secure affordable renewable energy while helping South Africa shift to green energy.
Back
Insure

Life cover

Up to R2 million life cover to take care of your family when you no longer can.

Funeral cover

Choose a plan for yourself, family or build your own cover to suit your needs.

Short term insurance

Get cover for your car, building, house contents, valuables and more.

Credit Life

Cover your bond, credit card, overdraft, loan and car repayments.

Travel insurance

International travel insurance with free 24-hr emergency assistance.

Is your business covered?

Secure Investments

Choose a plan for yourself, family or build your own cover to suit your needs.
Back
Plan

Financial planning

Take the right steps to achieve your financial goals with expert financial planning.

Estate, wills & trust services

Plan for everything you own and owe, so your estate is in order when you’re gone.

Nedbank Private Wealth

Get the private wealth banking experience with customised solutions and rates.

Speak to a financial adviser

Structure, grow, protect and transfer your wealth with the guidance of an expert.
Back
Learn

Blog

Buying a home, opening a new account or need to save? Let our experts guide you.
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Find the contact details you need, for guidance, complaints or debt assistance. We are here to help, by phone or email.

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  • Valuables insurance
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Banking fees give you access to digital banking channels, like the Nedbank Money app, Cellphone Banking and Online Banking, and to services, including Nedbank ATMs, the Nedbank Contact Centre and branch agents. These fees also go towards keeping your money safe and your account running smoothly.

If you see a debit order you don’t recognise, taking money from your account, you can dispute it via the Money app or Online Banking or by calling +27 (0)860 555111.

Your Nedbank debit orders usually go through on the same day you receive your salary. When your salary date changes, please get in touch with the Nedbank Contact Centre on 0800 555 111 to update your debit order details.

The change will take three days to become effective, so please contact us well before the debit order date. 

If you request the change within three days of your old debit order going off, the change will take effect only the following month.

Debit orders don’t go off on public holidays and Sundays. Your service provider will move the debit order to the next working day or contact you if they’re going to take the money earlier.

Money transferred from a Nedbank transactional (current or savings) account to another Nedbank transactional account will show on the same day, including weekends (Saturday and Sunday) and public holidays. If you transfer money to other types of Nedbank accounts, the payment will go through on the following business day.

Payments from a Nedbank account to another bank’s account may take up to 2 business days to show in the other account.

Instant payments and payments to cellphone numbers are not delayed by weekends and public holidays and will go off on the same day.

Unfortunately, we cannot cancel non-Nedbank debit orders you set up with external service providers (eg for gym fees or life insurance premiums). Please contact those companies directly to cancel these debit orders.

It’s important to look at your statement every month to check for any suspicious or unauthorised debits. It’s also a good way to see what fees you’re paying and where you can save and where you. 

You can use MoneyTracker on the Money app to see how much of your money you spend on necessities and luxuries. That way you can make better decisions on what you spend and save. 

You can go to your History on the Money app or Online Banking to see all your previous transactions or use MoneyTracker to see a breakdown. 

This is when money is deposited into your account, but takes time to show. A pending transaction is also a recent card transaction that the merchant has not yet processed fully.  

You can reverse an unauthorised debit order and block it for 3 months. If you’re using the Money app or Online Banking to make a payment, you will get an Approve-It message on your cellphone, asking you to accept or reject an electronic payment. This is to prevent any unauthorised electronic payments.

We may reject a transaction if you don’t have enough money in your account to make a payment or transfer. We may also reject a transaction as a security measure to prevent fraud. 

If you have a Professional Banking or Nedbank Private Wealth Account, you have access to a relationship banker – a dedicated consultant that you can call or email directly to help you with your banking.

If you forget your PIN, call +27 (0)860 555 111 to get a temporary one. 

A PIN doesn’t expire, but you should change it regularly to keep your PIN private. You can change your PIN on any digital banking platform (Money app, Online Banking or Cellphone Banking) and at a Nedbank ATM or branch. 

SMS authentication is when a message with a reference number or OTP (one-time password) is sent to your cellphone to verify that you’re the account holder making the transaction. OTPs will never have the letter O, but they might have the number 0 in them. OTPs expire after a set time. 

You should get the SMS within a few seconds, but sometimes SMSs are delayed due to network traffic. If this happens, you can carry on with your banking while you wait. 

You need to go to a branch to authenticate (verify) yourself and confirm your cellphone number. 

After you’ve done that, all once-off payments, increases in payment limits, or loading of new beneficiaries will have to be authenticated through the SMS functionality. If an OTP (one-time password) or reference number is entered incorrectly or not at all, the transaction won’t go through. Payments made to beneficiaries that are already loaded onto your profile do not need SMS authentication.

Yes, SMS authentication is needed for only certain transactions.  If SMS functionality is unavailable, our Telephone Banking agents can still help under exceptional circumstances. 

Yes, you can ask an agent to add a recipient to your profile. You’ll have to provide the agent with an OTP (one-time password) through SMS authentication to authorise the recipient and make a payment. 

You can add a recipient to your profile once you’ve authenticated yourself through an SMS’d OTP (one-time password). 

You can add the following beneficiaries to your profile:

  • Nedbank accounts
  • Recipients with other South African bank accounts
  • Bank-approved recipients*
  • Credit card accounts

*A bank-approved recipient is a company or institution with which we have a special payment agreement (for example a university). When paying a bank-approved recipient, you don’t need their banking details. 

You can increase or decrease your payment limits by using the Money app or Online Banking, visiting your nearest branch, or calling the Nedbank Contact Centre on +27 (0)860 555 111. The maximum limit for a payment or transfer is R150 000 a day. 

For security reasons, we limit how much money can leave your account in a day. Both you and Nedbank set this limit. You can change this limit by using the Money app or Online Banking, visiting your nearest branch, or calling +27 (0)860 555 111. The maximum payment or transfer limit is R150 000 a day. 

Money transferred from a Nedbank transactional (current or savings) account to another Nedbank transactional account will show on the same day, including weekends (Saturday and Sunday) and public holidays. If you transfer money to other types of Nedbank accounts, the payment will go through on the following business day.