Back
Bank
Save & Invest
Borrow
Insure
Plan
Learn
Contact us
Get in touch
Find us
Manage your money
Accounts

Bank how and when you choose to, with the low fees or extra benefits you want.
Credit cards

Shop online or instore and earn rewards for it, with up to 55 days interest-free credit.
Digital banking

Enjoy anytime-anywhere banking from your computer, cellphone or tablet.

Switch to Nedbank

See the quick and paperless way to switch your salary or debit orders.
Fraud awareness

Protect yourself against the latest schemes and scams.
Forex

Buy foreign banknotes, transfer funds or shop globally with a travel card.
Rewards

Manage your money like a pro and get rewarded. Epic deals, discounts and more.
Explore Bank
Grow your money
Accounts

Great interest rates, with great flexibility and access to your money when you need it.
Investment services

Access the best in local and international wealth management solutions.
Share trading

Everything you need to trade online, or with the help of an experienced broker.
Explore Save & Invest
Achieve your goals
Personal loans

Personalised interest rates for affordable loans from R2,000 to R300,000.
Home loans

Loan up to 100% of the property value or up to 105% if you are a first-time home buyer.
Student loans

Unlock your potential with a full- or part-time student loan from Nedbank.
Overdrafts

Add an overdraft to your account for instant access to credit when you need it.
Vehicle finance

Planning on buying a car? Easily apply for MFC vehicle finance in 5 steps.
Solar finance

Secure affordable renewable energy while helping South Africa shift to green energy.
Explore Borrow
Protect what you love
Life cover

Up to R2 million life cover to take care of your family when you no longer can.

Funeral cover

Choose a plan for yourself, family or build your own cover to suit your needs.

Short term insurance

Get cover for your car, building, house contents, valuables and more.

Credit Life

Cover your bond, credit card, overdraft, loan and car repayments.
Travel insurance

International travel insurance with free 24-hr emergency assistance.
Is your business covered?

Secure Investments

Choose a plan for yourself, family or build your own cover to suit your needs.

Explore Insure
Plan your wealth
Financial planning

Take the right steps to achieve your financial goals with expert financial planning.
Estate, wills & trust services

Plan for everything you own and owe, so your estate is in order when you’re gone.

Nedbank Private Wealth

Get the private wealth banking experience with customised solutions and rates.

Speak to a financial adviser

Structure, grow, protect and transfer your wealth with the guidance of an expert.

Explore Plan
Find guidance
Blog

Buying a home, opening a new account or need to save? Let our experts guide you.
Explore Learn
Get in touch
Talk to us

Find the contact details you need, for guidance, complaints or debt assistance. We are here to help, by phone or email.
Find us

Get directions to your nearest branch, ATM or foreign exchange branch.
Explore Contact us
Back
Bank

Accounts

Bank how and when you choose to, with the low fees or extra benefits you want.

Credit cards

Shop online or instore and earn rewards for it, with up to 55 days interest-free credit.

Digital banking

Enjoy anytime-anywhere banking from your computer, cellphone or tablet.

Switch to Nedbank

See the quick and paperless way to switch your salary or debit orders.

Fraud awareness

Protect yourself against the latest schemes and scams.

Forex

Buy foreign banknotes, transfer funds or shop globally with a travel card.

Rewards

Manage your money like a pro and get rewarded. Epic deals, discounts and more.
Back
Save & Invest

Accounts

Great interest rates, with great flexibility and access to your money when you need it.

Investment services

Access the best in local and international wealth management solutions.

Share trading

Everything you need to trade online, or with the help of an experienced broker.
Back
Borrow

Personal loans

Personalised interest rates for affordable loans from R2,000 to R300,000.

Home loans

Loan up to 100% of the property value or up to 105% if you are a first-time home buyer.

Student loans

Unlock your potential with a full- or part-time student loan from Nedbank.

Overdrafts

Add an overdraft to your account for instant access to credit when you need it.

Vehicle finance

Planning on buying a car? Easily apply for MFC vehicle finance in 5 steps.

Solar finance

Secure affordable renewable energy while helping South Africa shift to green energy.
Back
Insure

Life cover

Up to R2 million life cover to take care of your family when you no longer can.

Funeral cover

Choose a plan for yourself, family or build your own cover to suit your needs.

Short term insurance

Get cover for your car, building, house contents, valuables and more.

Credit Life

Cover your bond, credit card, overdraft, loan and car repayments.

Travel insurance

International travel insurance with free 24-hr emergency assistance.

Is your business covered?

Secure Investments

Choose a plan for yourself, family or build your own cover to suit your needs.
Back
Plan

Financial planning

Take the right steps to achieve your financial goals with expert financial planning.

Estate, wills & trust services

Plan for everything you own and owe, so your estate is in order when you’re gone.

Nedbank Private Wealth

Get the private wealth banking experience with customised solutions and rates.

Speak to a financial adviser

Structure, grow, protect and transfer your wealth with the guidance of an expert.
Back
Learn

Blog

Buying a home, opening a new account or need to save? Let our experts guide you.
Back
Contact us

Talk to us

Find the contact details you need, for guidance, complaints or debt assistance. We are here to help, by phone or email.

Find us

Get directions to your nearest branch, ATM or foreign exchange branch.
  • Digital banking
  • Switch to Nedbank
  • Fraud awareness
  • Rewards
  • Investment services
  • Share trading
  • Consolidation loan
  • Secondhand car loan
  • Home improvement loan
  • Exclusive short-term loan offers
  • Building loan
  • Switching home loan
  • Repossessed properties
  • Start your home buying journey
  • Solar-energy Finance
  • Earn R29,600 p/m or less? See offer
  • HomeVision extra funds
  • Home-buying Toolkit
  • Managing your home loan
  • Overdrafts
  • Vehicle finance
  • Solar finance
  • Individual R10,000
  • Individual R30,000
  • Family Cover
  • Build your own cover
  • Vehicle insurance
  • Building insurance
  • House contents insurance
  • Valuables insurance
  • Home loan credit life
  • MFC Vehicle Finance Assurance
  • Overdraft Assurance
  • Balance Protection Plan
  • Personal loan Assurance
  • Travel insurance
  • Is your business covered?
  • Guaranteed Growth Plan
  • Guaranteed Income Plan
  • Investment planning
  • Insurance planning
  • Give
  • Retirement planning
  • Will drafting
  • Ensure your estate is managed by an executor | Nedbank
  • Trust services
  • Financial accounting
  • Tax services
  • Leave the admin of your estate to us, and not to your loved ones | Nedbank
  • Nedbank Private Wealth
  • Speak to a financial adviser
  • Blog
  • Talk to us
  • Find us
Need to resume your application?
Need to resume your application? Apply

Service with a smile

Our friendly agents can answer your questions at the service desk you’re looking for. You can also chat to Enbi, your 24/7 assistant on the Money app or Online Banking. 

  • Call the Nedbank Contact Centre on 0800 555 111 
  • Call the MFC Contact Centre on 084 196 4473

The Nedbank Contact Centre is toll-free and available 24/7. 

Need help? Chat to Enbi.

Your 24/7 assistant on the Money app or Online Banking.

Log on

For Savvy Bundle clients banking needs:

Need help? Chat to Enbi.

Your 24/7 assistant on the Money app or Online Banking.

Log on

A professional banking experience that takes you further

 

Need help? Chat to Enbi.

Your 24/7 assistant on the Money app or Online Banking.

Log on

 

 

For businesses with an annual turnover less than R30 million:

Need help? Chat to Enbi.

Your 24/7 assistant on the Money app or Online Banking.

Log on

 

 

For businesses with an annual turnover between R10 million to R750 million:

 

 

Integrated wealth management solutions for high nett worth individuals:

 

 

For businesses with an annual turnover exceeding R750 million:

 

 


All Hours

Cape Town:

  • +27 21 416 7000

Eastern and Southern Cape:

  • +27 41 398 8000

Gauteng:

  • +27 112 944 444

Durban:

  • +27 31 364 1111

Pretoria:

  • +27 12 436 7000

 

 

  • Personal: +27 860 333 111 or +27102174076 (International Dialing) 
    • Mon - Fri: 08:00 - 16:30
  • Business: +27 860 104 526
    • Mon - Fri: 08:00 - 16:30

Online Share Trading:

 

 

We help you to create the ideal personal financial plan to meet your unique needs:

 

 

Our experts can ensure that your goals for providing for your heirs are obtainable.

 

 

Rest assured that your beneficiaries’ needs will be properly taken care of:

 

 

Have the peace of mind that we will administer your estate in accordance with your wishes:

 

 

Lost or Stolen Cards:

All Hours

  Local        International 
Lost and stolen cards:      +27 800 110 929      +27102174330
Merchants: +27 860 114 966      +27102174005
SAA Voyager Credit Card: +27 861 263 464      +27102174213
Amex® Platinum Services: +27 800 004 244      +27102174735
Amex® Corporate Gold Card: +27 860 102 191      +27102174736
Amex® Corporate Green Card:     +27 860 102 191      +27102174750
Amex® Credit Card: +27 860 119 966      +27102174736
Corporate Purchasing Card: +27 860 102 191      +27102174736

Nedbank Group Limited

135 Rivonia Road, Sandown, 2196

  • + 27 11 294 4444
    • Mon - Fri: 8:00 - 16:30
Gauteng: +27 11 294 4444
Western Cape: : +27 21 412 3000
Eastern Cape: +27 41 393 5800
KwaZulu Natal:      +27 31 364 1000

Ready to listen to you

Please let us know if you are unhappy with any of our products or services. We will do our best to resolve the problem and improve your banking experience.

 

If you are unhappy that our products or service have/has not met your expectations, please contact us so we can help you and improve your experience.

Here is how to reach us;

We have made it easy for you to contact us by providing several options including the following:

  • Call our Nedbank Contact Centre tollfree on 0800 555 111 (24/7).
  • Call our MFC Contact Centre on 084 196 4473.
  • Call our Client Complaints Helpline on 0860 444 000 or +27 11 710 4011 –
    • Monday to Friday from 08:00 to 17:00
    • Saturdays from 08:00 to 12:00
  • Email: clientfeedback@nedbank.co.za 365/24/7 for your convenience.
  • Email: complaints@mfc.co.za for specific vehicle finance complaints.
  • Use our digital channels such as the Money app, Online Banking or our social media pages on Facebook or Twitter.

You can expect the following from us:

  • We want to make sure that we improve your experience, which means that we commit to doing the best we can to resolve your complaints as quickly as possible.
  • We will acknowledge that we have received your complaint and provide you with a reference number within 24 hours.
  • Our dedicated team will investigate your complaint and keep you updated regularly throughout the process
  • We will make every effort to resolve your complaint within 10 working days, but if we are unable to, we will let you know that we need more time.
  • We will give you feedback of the outcome of our investigation.

We know that you may not always be happy with the outcome of our investigation and that you may want to escalate the matter further. If this happens, you may refer to the Ombudsman for Banking Services 21 working days after we have provided you with feedback of our investigation. The Ombudsman for Banking Services is an alternative dispute resolution body whose powers can be found in its Terms of Reference on its website. It adjudicates on matters between banks and banking clients in a fair, quick and impartial manner. The Ombudsman Office is independent of the banks and its services are free of charge. You will need to provide confirmation that you lodged the complaint with us and that we provided you with a reference number.

 

You can reach the relevant Resolution body or Ombudsman on the details provided below:

 

  • Banking related complaints – Ombudsman for Banking Services:  

Tel: 0860 800 900  

Website: www.obssa.co.za

Email: info@obssa.co.za

WhatsApp: +27 66 473 0157 

Address: 110 Oxford Road, Rosebank 

 

  • Advice/Intermediary services or product-related complaints – FAIS Ombud:  

Tel: 0860 663 274  

Website: www.faisombud.co.za

Email: info@faisombud.co.za

 

  • Long-term insurance product related complaints – Ombudsman for long-term insurance:  

Tel: 0860 103 236 

Website: www.ombud.co.za

Email: info@ombud.co.za

 

  • Short-term insurance product-related complaints (eg Vehicle cover) – Ombudsman for short-term insurance:  

Tel: 0860 726 890 

Website: www.osti.co.za

Email: info@osti.co.za

 

  • Regulator for financial services – Financial Sector Conduct Authority:  

Tel: 0800 20 3722  

Website: www.fsca.co.za

Email: info@fsca.co.za

 

  • Credit and lending-related complaints – The National Credit Regulator:  

Tel: 0860 627 627  

Website: www.ncr.org.za

Email: info@ncr.org.za/complaints@ncr.org.za

 

Share your thoughts

If you’d like to leave a compliment, query, suggestion or complaint on our website, you can talk to us here.  

Your partner at all times

Find the contact details you need, for guidance or debt assistance. We are here to help you on 080 111 4949.

  1. Assess the situation Start by calculating all your debt. Review your income, expenses, and savings to get a clear picture of where you stand financially.

  2. Review your budget Take a close look at your budget, which is simply your spending plan. Identify areas where you can reduce expenses or reallocate funds to make room for higher debt repayments. It’s important to prioritise essential expenses and consider cutting back on your non-essential spending.

  3. Monitor and adjust Keep a close eye on your financial progress and adjust it as needed. Stay proactive in managing your debt. Assess your budget regularly, and use any available extra money to reduce your debt. Every rand you save can go a long way. 

Remember: Taking these steps and staying on top of your finances can make a real difference in easing the burden and getting your financial situation back on track. You’ve got this!

Once you’ve looked closely at your expenses, debts, and budget, the next step is to reach out and talk to us if you’re still facing difficulties.

As your financial partner, we have personalised solutions for your specific situation. Whether you need a short-term or a longer-term solution, we’re here to explore options that can help alleviate your financial challenges. 

By approaching us early on, you also prevent any negative impact on your credit score that could arise from missed payments or returned debit orders. So, don’t hesitate to reach out to us. We are committed to supporting you during challenging times. 

Our dedicated agents will carefully assess your situation and provide recommendations that suit your needs. We have various options available to help you overcome your financial challenges. These options include:

  1. Short-term payment relief Certain products offer you the flexibility to take a break from making instalment payments for up to three months, giving you some breathing space to recover financially. We then spread out the missed payments over the remaining term of your loan.

  2. Debt consolidation If you have multiple smaller loans, you may want to consolidate them into one loan. By combining your clothing accounts, credit cards, and personal loans, you’ll have a single loan to repay, which may result in a lower interest rate and your having to pay service fees on one loan only, saving you money. If you extend the repayment period to 72 months you could also have lower monthly payments.

  3. Payment arrangement We can work out a payment plan that allows you to catch up on missed payments over a few months. Instead of paying one large sum at once, we’ll spread out the payments to make it more manageable for you.
  4. Restructuring We can explore the possibility of restructuring your existing loan. For instance, if you initially took out a 60-month loan and have been making repayments for 24 months, we could extend the repayment period back to 60 months. Doing this will lower your monthly instalments, giving you some breathing room to meet your financial obligations.

  5. Assisted sales If none of the above options work for you and you need to sell your home or vehicle, we’re here to help you get the best possible price. This offer is available for MFC and home loan clients.

Our goal is to find the most suitable solution for your specific circumstances. We’ll guide you through these options and help you choose the best fit for your needs, to help you regain financial stability and peace of mind. 

For more information on how we can help you through the current challenging financial times, please call us on 080 111 4949.

Help and support

Learn about money

Visit our blog

Get in touch

Call us on 0800 555 111

Find a branch

Get the Money app

For a secure and convenient way to manage your money, open an account, get a loan, or even buy gift and prepaid vouchers: get the Nedbank Money app.

Go to mobile app store
nbd-qr
apple google huwaei
Scan code to download app