Service with a smile

Our friendly agents can answer your questions at the service desk you’re looking for. You can also chat to Enbi, your 24/7 assistant on the Money app or Online Banking. 

  • Call the Nedbank Contact Centre on 0800 555 111 
  • Call the MFC Contact Centre on 084 196 4473

The Nedbank Contact Centre is toll-free and available 24/7. 

Need help? Chat to Enbi.

Your 24/7 assistant on the Money app or Online Banking.

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For Savvy Bundle clients banking needs:

Need help? Chat to Enbi.

Your 24/7 assistant on the Money app or Online Banking.

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A professional banking experience that takes you further


Need help? Chat to Enbi.

Your 24/7 assistant on the Money app or Online Banking.

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For businesses with an annual turnover less than R30 million:

Need help? Chat to Enbi.

Your 24/7 assistant on the Money app or Online Banking.

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For businesses with an annual turnover between R10 million to R750 million:



Integrated wealth management solutions for high nett worth individuals:



For businesses with an annual turnover exceeding R750 million:



All Hours

Cape Town:

  • +27 21 416 7000

Eastern and Southern Cape:

  • +27 41 398 8000


  • +27 112 944 444


  • +27 31 364 1111


  • +27 12 436 7000



  • Personal: +27 860 333 111 or +27102174076 (International Dialing) 
    • Mon - Fri: 08:00 - 16:30
  • Business: +27 860 104 526
    • Mon - Fri: 08:00 - 16:30

Online Share Trading:



We help you to create the ideal personal financial plan to meet your unique needs:



Our experts can ensure that your goals for providing for your heirs are obtainable.



Rest assured that your beneficiaries’ needs will be properly taken care of:



Have the peace of mind that we will administer your estate in accordance with your wishes:



Lost or Stolen Cards:

All Hours

  Local        International 
Lost and stolen cards:      +27 800 110 929      +27102174330
Merchants: +27 860 114 966      +27102174005
SAA Voyager Credit Card: +27 861 263 464      +27102174213
Amex® Platinum Services: +27 800 004 244      +27102174735
Amex® Corporate Gold Card: +27 860 102 191      +27102174736
Amex® Corporate Green Card:     +27 860 102 191      +27102174750
Amex® Credit Card: +27 860 119 966      +27102174736
Corporate Purchasing Card: +27 860 102 191      +27102174736

Nedbank Group Limited

135 Rivonia Road, Sandown, 2196

  • + 27 11 294 4444
    • Mon - Fri: 8:00 - 16:30
Gauteng: +27 11 294 4444
Western Cape: : +27 21 412 3000
Eastern Cape: +27 41 393 5800
KwaZulu Natal:      +27 31 364 1000

Ready to listen to you

Please let us know if you are unhappy with any of our products or services. We will do our best to resolve the problem and improve your banking experience.


If you are unhappy that our products or service have/has not met your expectations, please contact us so we can help you and improve your experience.

Here is how to reach us;

We have made it easy for you to contact us by providing several options including the following:

  • Call our Nedbank Contact Centre tollfree on 0800 555 111 (24/7).
  • Call our MFC Contact Centre on 084 196 4473.
  • Call our Client Complaints Helpline on 0860 444 000 or +27 11 710 4011 –
    • Monday to Friday from 08:00 to 17:00
    • Saturdays from 08:00 to 12:00
  • Email: 365/24/7 for your convenience.
  • Email: for specific vehicle finance complaints.
  • Use our digital channels such as the Money app, Online Banking or our social media pages on Facebook or Twitter.

You can expect the following from us:

  • We want to make sure that we improve your experience, which means that we commit to doing the best we can to resolve your complaints as quickly as possible.
  • We will acknowledge that we have received your complaint and provide you with a reference number within 24 hours.
  • Our dedicated team will investigate your complaint and keep you updated regularly throughout the process
  • We will make every effort to resolve your complaint within 10 working days, but if we are unable to, we will let you know that we need more time.
  • We will give you feedback of the outcome of our investigation.

We know that you may not always be happy with the outcome of our investigation and that you may want to escalate the matter further. If this happens, you may refer to the Ombudsman for Banking Services 21 working days after we have provided you with feedback of our investigation. The Ombudsman for Banking Services is an alternative dispute resolution body whose powers can be found in its Terms of Reference on its website. It adjudicates on matters between banks and banking clients in a fair, quick and impartial manner. The Ombudsman Office is independent of the banks and its services are free of charge. You will need to provide confirmation that you lodged the complaint with us and that we provided you with a reference number.


You can reach the relevant Resolution body or Ombudsman on the details provided below:


  • Banking related complaints – Ombudsman for Banking Services:  

Tel: 0860 800 900  



WhatsApp: +27 66 473 0157 

Address: 110 Oxford Road, Rosebank 


  • Advice/Intermediary services or product-related complaints – FAIS Ombud:  

Tel: 0860 663 274  




  • Long-term insurance product related complaints – Ombudsman for long-term insurance:  

Tel: 0860 103 236 




  • Short-term insurance product-related complaints (eg Vehicle cover) – Ombudsman for short-term insurance:  

Tel: 0860 726 890 




  • Regulator for financial services – Financial Sector Conduct Authority:  

Tel: 0800 20 3722  




  • Credit and lending-related complaints – The National Credit Regulator:  

Tel: 0860 627 627  




Share your thoughts

If you’d like to leave a compliment, query, suggestion or complaint on our website, you can talk to us here 

Your partner at all times

Find the contact details you need, for guidance or debt assistance. We are here to help you on 080 111 4949.

  1. Assess the situation Start by calculating all your debt. Review your income, expenses, and savings to get a clear picture of where you stand financially.

  2. Review your budget Take a close look at your budget, which is simply your spending plan. Identify areas where you can reduce expenses or reallocate funds to make room for higher debt repayments. It’s important to prioritise essential expenses and consider cutting back on your non-essential spending.

  3. Monitor and adjust Keep a close eye on your financial progress and adjust it as needed. Stay proactive in managing your debt. Assess your budget regularly, and use any available extra money to reduce your debt. Every rand you save can go a long way. 

Remember: Taking these steps and staying on top of your finances can make a real difference in easing the burden and getting your financial situation back on track. You’ve got this!

Once you’ve looked closely at your expenses, debts, and budget, the next step is to reach out and talk to us if you’re still facing difficulties.

As your financial partner, we have personalised solutions for your specific situation. Whether you need a short-term or a longer-term solution, we’re here to explore options that can help alleviate your financial challenges. 

By approaching us early on, you also prevent any negative impact on your credit score that could arise from missed payments or returned debit orders. So, don’t hesitate to reach out to us. We are committed to supporting you during challenging times. 

Our dedicated agents will carefully assess your situation and provide recommendations that suit your needs. We have various options available to help you overcome your financial challenges. These options include:

  1. Short-term payment relief Certain products offer you the flexibility to take a break from making instalment payments for up to three months, giving you some breathing space to recover financially. We then spread out the missed payments over the remaining term of your loan.

  2. Debt consolidation If you have multiple smaller loans, you may want to consolidate them into one loan. By combining your clothing accounts, credit cards, and personal loans, you’ll have a single loan to repay, which may result in a lower interest rate and your having to pay service fees on one loan only, saving you money. If you extend the repayment period to 72 months you could also have lower monthly payments.

  3. Payment arrangement We can work out a payment plan that allows you to catch up on missed payments over a few months. Instead of paying one large sum at once, we’ll spread out the payments to make it more manageable for you.

  4. Restructuring We can explore the possibility of restructuring your existing loan. For instance, if you initially took out a 60-month loan and have been making repayments for 24 months, we could extend the repayment period back to 60 months. Doing this will lower your monthly instalments, giving you some breathing room to meet your financial obligations.

  5. Assisted sales If none of the above options work for you and you need to sell your home or vehicle, we’re here to help you get the best possible price. This offer is available for MFC and home loan clients.

Our goal is to find the most suitable solution for your specific circumstances. We’ll guide you through these options and help you choose the best fit for your needs, to help you regain financial stability and peace of mind. 

For more information on how we can help you through the current challenging financial times, please call us on 080 111 4949.

Get the Money app

For a secure and convenient way to manage your money, open an account, get a loan, or even buy gift and prepaid vouchers: get the Nedbank Money app.

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