Service with a smile

Our friendly agents can answer your questions at the service desk you’re looking for. You can also chat to Enbi, your 24/7 assistant on the Money app or Online Banking. 

  • Call the Nedbank Contact Centre on 0800 555 111 
  • Call the MFC Contact Centre on 084 196 4473

The Nedbank Contact Centre is toll-free and available 24/7. 

Need help? Chat to Enbi.

Your 24/7 assistant on the Money app or Online Banking.

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For Savvy Bundle clients banking needs:

Need help? Chat to Enbi.

Your 24/7 assistant on the Money app or Online Banking.

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A professional banking experience that takes you further

 

Need help? Chat to Enbi.

Your 24/7 assistant on the Money app or Online Banking.

Log on

 

 

For businesses with an annual turnover less than R30 million:

Need help? Chat to Enbi.

Your 24/7 assistant on the Money app or Online Banking.

Log on

 

 

For businesses with an annual turnover between R10 million to R750 million:

 

 

Integrated wealth management solutions for high nett worth individuals:

 

 

For businesses with an annual turnover exceeding R750 million:

 

 


All Hours

Cape Town:

  • +27 21 416 7000

Eastern and Southern Cape:

  • +27 41 398 8000

Gauteng:

  • +27 112 944 444

Durban:

  • +27 31 364 1111

Pretoria:

  • +27 12 436 7000

 

 

  • Personal: +27 800 333 111 or +27102174076 (International Dialing) 
    • Monday - Friday: 06:00 - 18:00
    • Saturday: 07:00 - 15h00
    • Sunday: 10:00 - 14:00
  • Business: +27 860 104 526
    • Mon - Fri: 08:00 - 16:30

Online Share Trading:

 

 

We help you to create the ideal personal financial plan to meet your unique needs:

 

 

Our experts can ensure that your goals for providing for your heirs are obtainable.

 

 

Rest assured that your beneficiaries’ needs will be properly taken care of:

 

 

Have the peace of mind that we will administer your estate in accordance with your wishes:

 

 

Lost or Stolen Cards:

All Hours

  Local        International 
Lost and stolen cards:      +27 800 110 929      +27102174330
Merchants: +27 860 114 966      +27102174005
SAA Voyager Credit Card: +27 861 263 464      +27102174213
Amex® Platinum Services: +27 800 004 244      +27102174735
Amex® Corporate Gold Card: +27 860 102 191      +27102174736
Amex® Corporate Green Card:     +27 860 102 191      +27102174750
Amex® Credit Card: +27 860 119 966      +27102174736
Corporate Purchasing Card: +27 860 102 191      +27102174736

Nedbank Group Limited

135 Rivonia Road, Sandown, 2196

  • + 27 11 294 4444
    • Mon - Fri: 8:00 - 16:30
Gauteng: +27 11 294 4444
Western Cape: : +27 21 412 3000
Eastern Cape: +27 41 393 5800
KwaZulu Natal:      +27 31 364 1000

Ready to listen to you

Please let us know if you are unhappy with any of our products or services. We will do our best to resolve the problem and improve your banking experience.

 

If you are unhappy that our products or service have/has not met your expectations, please contact us so we can help you and improve your experience.

Here is how to reach us;

We have made it easy for you to contact us by providing several options including the following:

  • Call our Nedbank Contact Centre tollfree on 0800 555 111 (24/7).
  • Call our MFC Contact Centre on 084 196 4473.
  • Call our Client Complaints Helpline on 0860 444 000 or +27 11 710 4011 –
    • Monday to Friday from 08:00 to 17:00
    • Saturdays from 08:00 to 12:00
  • Email: clientfeedback@nedbank.co.za 365/24/7 for your convenience.
  • Email: complaints@mfc.co.za for specific vehicle finance complaints.
  • Use our digital channels such as the Money app, Online Banking or our social media pages on Facebook or Twitter.

You can expect the following from us:

  • We want to make sure that we improve your experience, which means that we commit to doing the best we can to resolve your complaints as quickly as possible.
  • We will acknowledge that we have received your complaint and provide you with a reference number within 24 hours.
  • Our dedicated team will investigate your complaint and keep you updated regularly throughout the process
  • We will make every effort to resolve your complaint within 10 working days, but if we are unable to, we will let you know that we need more time.
  • We will give you feedback of the outcome of our investigation.

We know that you may not always be happy with the outcome of our investigation and that you may want to escalate the matter further. If this happens, you may refer to the Ombudsman for Banking Services 21 working days after we have provided you with feedback of our investigation. The Ombudsman for Banking Services is an alternative dispute resolution body whose powers can be found in its Terms of Reference on its website. It adjudicates on matters between banks and banking clients in a fair, quick and impartial manner. The Ombudsman Office is independent of the banks and its services are free of charge. You will need to provide confirmation that you lodged the complaint with us and that we provided you with a reference number.

 

You can reach the relevant Resolution body or Ombudsman on the details provided below:

 

  • Banking related complaints – Ombudsman for Banking Services:  

Tel: 0860 800 900  

Website: www.obssa.co.za

Email: info@obssa.co.za

WhatsApp: +27 66 473 0157 

Address: 110 Oxford Road, Rosebank 

 

  • Advice/Intermediary services or product-related complaints – FAIS Ombud:  

Tel: 0860 663 274  

Website: www.faisombud.co.za

Email: info@faisombud.co.za

 

  • Long-term insurance product related complaints – Ombudsman for long-term insurance:  

Tel: 0860 103 236 

Website: www.ombud.co.za

Email: info@ombud.co.za

 

  • Short-term insurance product-related complaints (eg Vehicle cover) – Ombudsman for short-term insurance:  

Tel: 0860 726 890 

Website: www.osti.co.za

Email: info@osti.co.za

 

  • Regulator for financial services – Financial Sector Conduct Authority:  

Tel: 0800 20 3722  

Website: www.fsca.co.za

Email: info@fsca.co.za

 

  • Credit and lending-related complaints – The National Credit Regulator:  

Tel: 0860 627 627  

Website: www.ncr.org.za

Email: info@ncr.org.za/complaints@ncr.org.za

 

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