Fraudsters are sending SMS messages saying that there has been a purchase on your account or that a new debit order has started on your account, and then include a number for you to contact. When you call, a fraudster posing as someone from Nedbank says that they will reverse the transaction or debit order but ask that you either:
- share your card number and PIN
- share your Nedbank ID username and password
- download software like TeamViewer or AnyDesk on your computer or mobile device. When downloaded, the fraudsters will ask you for the unique identifier linked to the installation. Once you give them the unique identifier, they can access your device. They then download a code that allows them to view all confidential information like passwords.
Tips to remember
- You should only report fraud to us by calling 0800 110 929. If you receive an SMS with any other number, delete it.
- You should report all debit order disputes to us on 0800 555 111. If you receive an SMS with any other number, delete it.
- We will never ask you for your card PIN, Nedbank ID username and password or ask you to download any software so that we can access your device to reverse a transaction or debit order.
- Never give a third-party control of your device, unless you can confirm they’re a legitimate representative of an IT support team from a company you trust.