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Whether you're a Nedbank client or soon to be, #AskEnbiFirst

Instant responses anywhere, at any time of day

Easily available online, on the Money app or Online Banking

Quick and secure access to your cards, statements, payment options and more

Get the latest news, offers and banking features directly from your chat

Experience simpler, smarter banking

 
Enbi is AI-trained to enhance your digital banking experience, 
from your first contact with Nedbank to managing your profile
and accounts with ease.
 
Here are some of the things Enbi can help you with:
 
  • Find the Nedbank product you need in just a few clicks. 
  • Get direct access to our digital banking features. 
  • Learn how to get things done on your app or Online Banking.
  • Enjoy voice-to-text transcription for even smoother conversation. 
  • Enbi can also offer you added guidance and support if you are visually impaired.
create-virtual-card-on-nedbank-money-app

 
And if it happens that Enbi doesn't have the answer, you'll be transferred to a human colleague for specialised assistance without a hint of hesitation. 
 

Your anytime-anywhere chat service

Enbi is always available to share information about our products and services. And if you bank with us, Enbi can help you access your accounts securely when you are signed in to the Money app or Online Banking.

Open Online Banking

New to Nedbank?

Simply click on the green chat icon on this page to chat with Enbi. 

 

For an even more personalised experience with convenient access to our services, offers and shortcuts to the products you need, we recommend you download the Money app and register for a Nedbank ID (your unique username and password) so that Enbi can get you well on your way.

Get Nedbank ID

Here's why we love Enbi – and we think you will too

That's 15 million service requests, from over 1 million clients. Proof that Enbi's fast becoming Nedbank's number 1 digital banking colleague, and our client's trusted aide. 

From guiding new clients around their banking profiles to showing seasoned ones the quickest way to a dashboard, tax certificate, or to book an appointment with a banker – Enbi's doing the most. 

Spend less time on the phone or at a branch. With less than 10% of clients having asked to speak to an agent after interacting with Enbi, we're pretty sure your everyday questions are in good hands.

Do less. Live more. Just ask Enbi.

Trust us. There's never any need to take more time out of your day for banking admin than you'd like to. Need to open a new account? Reset your forgotten password? Reverse a debit order? Download a proof of payment, or update your ATM and card spend limits? Go on and #AskEnbiFirst

FAQs

It’s easy to joke that the top question Enbi gets asked is about forgotten login and digital ID details, but it’s actually a serious problem if you can’t access your banking. Being able to quickly recover your password using a chatbot assistant like Enbi instead of waiting in a call centre queue instantly proves its worth.

It’s clear from the nature of the questions to Enbi that many are quite comfortable engaging with an artificial intelligence (AI) bot to ask for help. Take, for example, the other leading questions Enbi gets asked about practical banking matters.

Want to know how to reverse a debit order, or how to pay someone? You’re not alone. Roughly 10% of queries to Enbi are from clients seeking help with these 2 practical banking issues. Next most popular were queries on clients’ Nedbank profile numbers, banking charges and how to get a statement.

Don’t be shy to ask anything you want. From how to open an account, to how to get the balance on your account or how to locate the nearest branch. Enbi is designed to put you on the right path quickly, or to find ways to answer your questions.

 

 

Enbi represents cutting-edge AI technology that is helping organisations like Nedbank, with millions of clients, to still offer a personalised experience. It’s far from an exaggeration to say that this is the future of self-service banking.

You can interact with Enbi on the Nedbank Money app, or on Online Banking by clicking the ‘chat’ icon next to the branch locator. You don’t have to log in first to chat to Enbi either, so there are no delays if you’re dealing with a time-sensitive issue like fraud.

These interactions and the responses you receive will improve over time, as the AI algorithm learns from questions and responses. Through this learning process, Enbi will start to anticipate or predict the questions you have, and the answers that are right for you most of the time.

So, we encourage you to skip the Nedbank Contact Centre next time you have a query and try Enbi instead. Thousands of clients are already doing so every day.

The future service you’ll get from us will not only be digital, but intelligent too. We have already made significant progress in introducing AI technology to make your digital experience more efficient and seamless. That was our motivation to for launching Enbi, our AI chatbot assistant, more than a year ago. If you haven’t already, you should try asking Enbi some of your everyday banking questions.

Do you need to change your withdrawal or transfer limits? No problem, try telling Enbi: ‘I want to change my profile limits’. Enbi can take you directly to the profile management settings in the Money app so that you can change your limits. This is to ensure that your data is protected once you have logged in and helps ensure that your engagement with the chatbot assistant is tailored to your personal needs. And therein lies the secret to banking of the future: you’ll soon be telling digital assistants what you want to do instead of only asking for help to do it.

Learn more about Enbi

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Enbi: Let our chatbot assistant help you

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Published 08 Mar 2024 in nedbank:blog/banking

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Enbi: Let our chatbot assistant help you

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Published 08 Mar 2024

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How AI is going to change the future of banking

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Staff writer

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