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Enbi represents cutting-edge AI technology that is helping organisations like Nedbank, with millions of clients, to still offer a personalised experience. It’s far from an exaggeration to say that this is the future of self-service banking.
You can interact with Enbi on the Nedbank Money app, or on Online Banking by clicking the ‘chat’ icon next to the branch locator. You don’t have to log in first to chat to Enbi either, so there are no delays if you’re dealing with a time-sensitive issue like fraud.
These interactions and the responses you receive will improve over time, as the AI algorithm learns from questions and responses. Through this learning process, Enbi will start to anticipate or predict the questions you have, and the answers that are right for you most of the time.
So, we encourage you to skip the Nedbank Contact Centre next time you have a query and try Enbi instead. Thousands of clients are already doing so every day.
