Get in touch
Find us
- Login & Register
- Online Banking
- Online Share Trading
- NetBank Business
- NedFleet
- Nedbank Greenbacks
- Nedgroup Investments
- Nedbank ID
- Bank
- Accounts
- Credit cards
- Greenbacks
- Digital banking
- Switch to Nedbank
- Fraud awareness
- Forex
- Explore Bank
- Accounts
- Everyday banking
- Kids accounts
- Youth banking
- Seniors accounts
- Private Clients
- Private Wealth
- Digital wallet
- See all accounts
- Premium banking
- Get help choosing
- Goal saving
- Family Banking
- Foreign nationals
- FAQ
- How-to guides
- Discontinued accounts
- Everyday banking
- MiGoals Premium
- MiGoals Plus
- MiGoals
- Kids accounts
- MiGoals4Kids
- Youth banking
- MiGoals Premium
- MiGoals
- MiGoals Plus
- Seniors accounts
- MiGoals Premium Senior
- MiGoals Plus
- Private Clients
- Pay-as-you-use
- Young Professionals
- Private Bundle and Private One
- Private Wealth
- Private Wealth Bundle
- Digital wallet
- MobiMoney
- American Express
- Amex Gold
- Amex Platinum
- Greenbacks
- Exclusive discounts
- FAQ
- How-to guides
- Digital banking
- Switch to Nedbank
- Fraud awareness
- Forex
- Save & Invest
- Accounts
- Investment services
- Share trading
- Explore Save & Invest
- In 24 hours
- JustInvest
- PlatinumInvest
- Tax-free Savings
- MoneyTrader
- EasyAccess Fixed Deposit
- PrimeSelect
- In 32 days
- Electronic 32Day Notice
- 32Day Notice
- End of term
- Tax-free Fixed Deposit
- Electronic Fixed Deposit
- Electronic Optimum Plus
- Platinum Fixed Deposit
- Fixed Deposit
- OptimumPlus
- Investment services
- Share trading
- Borrow
- Personal loans
- Home loans
- Student loans
- Overdrafts
- Vehicle finance
- Solar finance
- Debt assistance
- Explore Borrow
- Personal loans
- Loan consolidation
- Personal loans
- Home improvement loan
- Exclusive short-term loan offers
- Explore loans
- FAQ
- How to guides
- Loan consolidation
- Personal loans
- Home improvement loan
- Exclusive short-term loan offers
- Home loans
- Buy
- Build
- Switch
- Manage
- Further lending
- Explore home loans
- Request a call back
- Track application
- FAQ
- How to guides
- Buy
- Explore buy
- First time home buyer
- Repeat buyer
- Renewable energy financing
- HomeVision
- Home-buying Toolkit
- Edge properties
- Repossessed properties
- Switch
- Explore switch
- Further lending
- Explore further lending
- Student loans
- Explore student loans
- Overdrafts
- Vehicle finance
- Solar finance
- Debt assistance
- Consolidate all your debts into a simple loan | Nedbank
- Short-term payment relief | Nedbank
- Take charge and restructure your finances | Nedbank
- Assisted-sales solutions for homes and vehicles | Nedbank
- Flexible payment plans for loans and credit | Nedbank
- Understanding how repo rate works | Nedbank
- We have payment solutions to get you back on track
- Consolidate all your debts into a simple loan | Nedbank
- Short-term payment relief | Nedbank
- Take charge and restructure your finances | Nedbank
- Assisted-sales solutions for homes and vehicles | Nedbank
- Flexible payment plans for loans and credit | Nedbank
- Understanding how repo rate works | Nedbank
- We have payment solutions to get you back on track
- Insure
- Life cover
- Funeral cover
- Short term insurance
- Credit Life
- Travel insurance
- Business cover
- Secure investments
- Explore Insure
- Life cover
- Get a call back
- Explore MyCover life
- Funeral cover
- Individual R10,000
- Individual R30,000
- Family Cover
- Build your own cover
- Get a call back
- Explore MyCover Funeral
- Individual R10,000
- Individual R30,000
- Family Cover
- Build your own cover
- Short term insurance
- Vehicle insurance
- Building insurance
- House contents insurance
- Valuables insurance
- Alternative energy insurance
- Legal expenses | Nedbank Insurance
- Get a call back
- Explore MyCover short term insurance
- Vehicle insurance
- Building insurance
- House contents insurance
- Valuables insurance
- Alternative energy insurance
- Legal expenses | Nedbank Insurance
- Credit Life
- Home loan credit life
- MFC Vehicle Finance Assurance
- Overdraft Assurance
- Balance Protection Plan
- Personal loan Assurance
- Get a call back
- Explore credit life
- Home loan credit life
- MFC Vehicle Finance Assurance
- Overdraft Assurance
- Balance Protection Plan
- Personal loan Assurance
- Travel insurance
- Business cover
- Secure investments
- Guaranteed Growth Income Plan
- Guaranteed Growth Plan
- Get a call back
- Explore MyCover Funeral
- Guaranteed Growth Income Plan
- Guaranteed Growth Plan
- Plan
- Financial planning
- Estate, wills & trust services
- Nedbank Private Wealth
- Speak to a financial adviser
- Explore Plan
- Financial planning
- Investment planning
- Insurance planning
- Give
- Retirement planning
- Investment planning
- Insurance planning
- Give
- Retirement planning
- Estate, wills & trust services
- Will drafting
- Ensure your estate is managed by an executor | Nedbank
- Trust services
- Financial accounting
- Tax services
- Leave the admin of your estate to us, and not to your loved ones | Nedbank
- Will drafting
- Ensure your estate is managed by an executor | Nedbank
- Trust services
- Financial accounting
- Tax services
- Leave the admin of your estate to us, and not to your loved ones | Nedbank
- Nedbank Private Wealth
- Speak to a financial adviser
- Learn
- Blog
- Explore Learn
- Blog
- A financial adviser can help you plan your future
- Everything you need to know about student loans
- A financial adviser can help you plan your future
- Everything you need to know about student loans
- Contact us
- Talk to us
- Find us
- Explore Contact us
- Talk to us
- Find us
Don’t have your Nedbank ID yet?
Nedbank ID single sign-on gives you full digital access to Nedbank’s banking and lifestyle products and services on the Money app or Online Banking.
Log in
Log in to Online Banking or another one of our secured services.
How AI is going to change the future of banking
AI is changing the world of banking in wonderful ways. Ready for the ride?
Banking in the not-too-distant future is going to be unrecognisable to anyone who grew up before the 1990s. Back then, branches were the only way to do your banking, and they closed at 15:00 on weekdays, opened only until midday on a Saturday and never opened on a Sunday.
That experience is fortunately behind us, with Online Banking and the Nedbank Money app allowing you to transact anytime, anywhere. Banking today feels like it’s driven by revolutionary, cutting-edge technology, because it is. But it pales in comparison to what the future of banking will look like.
Intelligent digital assistance
The future service you’ll get from us will not only be digital, but intelligent too. We have already made significant progress in introducing AI technology to make your digital experience more efficient and seamless. That was our motivation to for launching Enbi, our AI chatbot assistant, more than a year ago. If you haven’t already, you should try asking Enbi some of your everyday banking questions.
Do you need to change your withdrawal or transfer limits? No problem, try telling Enbi: ‘I want to change my profile limits’. Enbi can take you directly to the profile management settings in the Money app so that you can change your limits. This is to ensure that your data is protected once you have logged in and helps ensure that your engagement with the chatbot assistant is tailored to your personal needs. And therein lies the secret to banking of the future: you’ll soon be telling digital assistants what you want to do instead of only asking for help to do it.
The AI technology driving these capabilities is constantly learning and being taught how to respond to different types of questions and inputs. However, you need to be logged in and authenticated on the Money app or Online Banking to transact or make any account changes. And because an assistant that can’t grasp the local lingo isn’t very useful, we’ve made sure that terms like ‘Send-iMali’ and many more are instantly recognised by Enbi.
We’ve also ensured that our chat channel is fully accessible to our visual- and hearing-impaired clients.
Intelligent self-service banking
As already illustrated, banking is evolving into a seamless experience in which you no longer ask to perform a task or complete a transaction: you’ll be in charge, with a guiding AI hand to help you. Don’t be surprised then when you’re able to transact, open and close accounts, and handle account queries all by initiating a chat with Enbi.
Within a year of launch, Enbi had helped to cut the number of live agent chats by more than half
And rather than a less-personalised experience, going forward the AI engine aims to provide more customised help based on your profile and past behaviour. A change in marital status, for example, would be the ideal time to prompt you to update your will and your insurance while offering you a banking package that better suits your new status. Just to be clear, that sort of functionality isn’t available via Enbi just yet, but it is a good example of the tasks AI is aspiring to automate in the future.
And even though self-service banking will be driven by these kinds of AI interactions, a human touch will never be far away. Enbi can predict the stress factors for our users and will know when you need human assistance. There’s also the Chat to agent button in the Enbi chat window in case your query is not being resolved to your liking. This will link you directly to one of our call centre agents, who will have a copy of the chat history so that you don’t have to explain again what you’re trying to resolve. #DigitalWhenYouNeedIt #HumanWhenYouWantIt
Predictive banking
Banking of the future will come into its own when transacting is truly seamless and effortless. Powered by AI and delivered by digital assistants like Enbi, you can expect your banking experience to become even more intuitive and frictionless. This future could include warnings if you deviate from your usual spending patterns, or suggestions on savings accounts better suited to your needs.
Enbi is constantly learning as it uses machine-learning techniques to figure out the best solution to common questions. However, human interaction is built into this learning process so that our engineers can analyse responses to ensure that they do indeed help to solve client queries.
It may be early days yet into this new digital future, but within a year of launch, Enbi had helped to cut the number of live agent chats by more than half. This is clear evidence that many basic queries are already being resolved by Enbi, freeing up call centre agents to deal with more complex queries.
Intelligent digital assistants might be taking their first tentative steps in 2022, but we can expect them to soon be running circles around the old way of banking. Quicker, more intuitive and more intelligent banking services lie just over the horizon.
#AskEnbiFirst
