FAQ

If you are already a Nedbank client and you have an eligible transactional account, you can apply conveniently on the Money app or Online Banking. If you are not a Nedbank client, you would need to firstly open an eligible transactional account and then link it to the Greenbacks programme. For assistance, you can call 0800 555 111 or visit your nearest Nedbank branch.

To join Greenbacks and start earning exclusive rewards, you'll need to have a qualifying transactional account. Please visit nedbank.co.za for more information on accounts that are eligible for a Greenbacks membership. 

Use your Greenbacks-linked bank card to get a percentage of your spend back in Greenbacks and exclusive rewards. The Greenbacks you get back and discounts you’ll receive depend on the card you use and the reward level you are on.

Check out what percentage you get back in Greenbacks:

Greenbacks levels determine how much rewards you get back. If you are on a higher level, you'll get more cashback and enjoy more discounts.

See the discounts and cashback you could get, depending on the level you are on:   

To move to a higher level and enjoy more rewards, simply meet any or all banking behavioural goals. When you have met a goal, you will move up a level. Your first step to moving up the Greenbacks levels is to have a Nedbank transactional account (savings or current) that is linked to the Greenbacks programme and to have your monthly income deposited into this account. Thereafter, you can achieve more goals and add more levels to your Greenbacks profile, depending on your banking behaviour.

See below the behavioural goals required to reach a level (each goal achieved represents a level):

Yes. If a Greenbacks member does not fulfil the requirements of a specific level.

• Get rewarded for things you already do.   

• Redeem your Greenbacks easily on the Money app or Online Banking, or withdraw them as cash at any Nedbank ATM. 

• Earn up to 2% cash back when you pay for purchases with your Nedbank Greenbacks-linked card. 

• Earn even more when you use your Greenbacks-linked American Express® Card. 

• Get 25c cash back per litre when you fill up at bp. 

• Get 50% discount on movie tickets and popcorn combos at Nu Metro.

• Enjoy up to 30% off flights with Greenbacks Travel on Avo SuperShop.
  
  
• Get up 10% off Apple and Samsung devices on the Greenbacks Exclusive Store on Avo SuperShop. Log on to the Money app for more offers.

Whether you need to pay a monthly fee to be a Greenbacks member depends on the Nedbank account you have. Greenbacks is free for most accounts, with only two accounts charging a minimal fee to be a part of Greenbacks programme. Visit nedbank to see the different account types that can be linked to Greenbacks either for free or at only R30 a month.

Yes. Your business can earn Greenbacks the same way that an individual client can. The only difference is that Greenbacks levels don’t apply, so no matter the size of your business, you’ll earn incredible rewards.

All you have to do to earn Greenbacks is use your Greenbacks-linked Nedbank credit or debit card, or Greenbacks-linked American Express Card when you make transactions. 

You don't have to do anything to indicate that you want to earn Greenbacks on a purchase. When you use your Greenbacks-linked Nedbank credit or debit card, or Greenbacks-linked American Express Card, you earn your Greenbacks automatically.

GB1 (One Greenback) is worth R0.028. So 1,000 Greenbacks would be worth R28.

You can check your Greenbacks balance on the Money app or by logging onto Online Banking.

Greenbacks earned on a purchase take just 24 hours to reflect in your Greenbacks account.

Greenbacks can be spent or redeemed in more ways than you imagine. You can:

• Make purchases using your SHOP Card.
• Withdraw cash using your SHOP Card.
•  Pay your card fees and bank charges.
• Invest them in your Notice Deposit account or unit trust.
• Transfer them into MyPocket.
• Top up on prepaid airtime, data or electricity.
• Donate to a charity close to your heart.

Here's a list of affinities and communities you can donate to:

• WWF Nedbank Green Trust
• Arts & Culture Trust
• Nelson Mandela Children’s Fund
• The Sports Trust

You can also choose to contribute towards rebuilding small businesses in communities across South Africa. You’ll find a list of these beneficiaries on your Money app. 

You can't transfer your Greenbacks onto your debit card, but you can transfer your Greenbacks into your MyPocket and move that money into your bank account.

Greenbacks that are transferred into a MyPocket will take 48 hours to reflect, excluding weekends and public holidays.

This is your physical card onto which your Greenbacks are loaded. You use this just like you would use a debit card when making purchases instore or online where American Express is accepted.

To apply for your SHOP Card, simply call 0800 555 111 or visit your nearest Nedbank branch.

If you want to use your Greenbacks to make a purchase in store, simply swipe, tap or scan the Greenbacks SHOP Card like you would any other bank card. A Greenbacks SHOP Card can only be used at stores that accept American Express. 

You can use your Greenbacks SHOP Card to make a purchase at any physical store that accepts American Express.

Yes! You can draw your Greenbacks as cash at any Nedbank ATM using your Greenbacks SHOP Card.

Not directly. You can transfer Greenbacks to your MyPocket. Once you've transferred them to your MyPocket, you can move them to your bank account. This will take a few days to reflect.

You may cancel your participation in the programme by contacting the call centre on 0800 555 111 or visiting your nearest Nedbank branch. If you choose to cancel, you unfortunately forfeit all the Greenbacks in your Greenbacks account at the time of cancellation.

This is a goal that rewards you for choosing to pay the safe and affordable way with your card instead of paying with cash.

This is a goal that rewards you for maintaining good credit health.

Yes. You earn Greenbacks on a Greenbacks-linked American Express Debit or Credit Card. In fact, if you use a Greenbacks-linked American Express Card, you earn even more Greenbacks.

As a Nedbank cardholder and Greenbacks member, you need to register for Online Banking or the Money app. After registering, you will have access to your Greenbacks account.

No. The Greenbacks programme is exclusive to Nedbank clients with a Nedbank account.