Ease the burden of caring for a loved one's estate

We know that losing a loved one is emotionally draining, and dealing with their finances can be very hard. That’s why our dedicated team will be right there to guide and support you through the process.

How deceased estates work

Step 1

Obtain the deceased's death certificate from the Department of Home Affairs.

Step 2

Report the death to the Master of the High Court. (See our deceased-estate brochure for the list of documents you will need to do this.)

Step 3

Appoint, or have an executor appointed.

Step 4

Contact us and any other banks where the deceased may have had an account.


*Please note:

If there is a will in place, your loved one's wishes will be carried out as stipulated in the will.

Please see our brochure on deceased estates for more information.

Download brochure

The documents you'll need to submit

A copy of the deceased’s identity document or card (back and front)
A copy of the deceased's death certificate
A copy of the executor's identity document or card (back and front)
If applicable, a copy of the identity document or card (back and front) of the person who has been given power of attorney
A letter of executorship and/or a letter of authority
A bank statement as proof of the estate's account (this account will be opened by the executor)
An indemnity form
The executor’s written and signed instructions

Download the indemnity form here.

These documents must be certified by a commissioner of oaths.
This can be done at your local police station, any of our branches or through your attorney.

For an MFC vehicle loan account, we will also need:

Proof of comprehensive Insurance
Details of where the vehicle is currently being parked

We are here to help you

Should you have any questions or need more help around your loved one's estate, please click on the following links to send us an email:


If your loved one had more than one type of account with us, please email the respective helpdesk for each one that you need us to help you with.