home

Search

find clear
Accounts Credit Cards Personal loans Save and Invest Home loans Learn
Filter by
home

Don’t have your Nedbank ID yet?

Nedbank ID single sign-on gives you full digital access to Nedbank’s banking and lifestyle products and services on the Money app or Online Banking.

Register now

Log in

Log in to Online Banking or another one of our secured services.

    Online Banking
    Online Share Trading
    NetBank Business
    NedFleet
    Nedbank Greenbacks
    Nedgroup Investments
    Nedbank ID
    Online Banking
    Online Share Trading
    NetBank Business
    NedFleet
    Nedbank Greenbacks
    Nedgroup Investments
    Nedbank ID
logo
  • Personal
  • Private
  • Wealth
  • Business
  • Corporate
  • Search
  • Log in
  • Bank
    Manage your money
    Explore Bank Accounts Credit cards Digital banking Switch to Nedbank Fraud awareness Forex Rewards
  • Save & Invest
    Grow your money
    Explore Save & Invest Accounts Investment services Share trading
  • Borrow
    Achieve your goals
    Explore Borrow Personal loans Home loans Student loans Overdrafts Vehicle finance Solar finance
  • Insure
    Protect what you love
    Explore Insure Life cover Funeral cover Short term insurance Credit Life Travel insurance Is your business covered? Secure Investments
  • Plan
    Plan your wealth
    Explore Plan Financial planning Estate, wills & trust services Nedbank Private Wealth Speak to a financial adviser
  • Learn
    Find guidance
    Explore Learn Blog
  • Contact us
    Get in touch
    Explore Contact us Talk to us Find us
logo
  • PERSONAL
    Personal Private Wealth Business Corporate
  • logo
    Back
    logo
    Bank
    Save & Invest
    Borrow
    Insure
    Plan
    Learn
    Contact us
    Get in touch
    Find us
    Manage your money
    Accounts

    Bank how and when you choose to, with the low fees or extra benefits you want.

    Credit cards

    Shop online or instore and earn rewards for it, with up to 55 days interest-free credit.

    Digital banking

    Enjoy anytime-anywhere banking from your computer, cellphone or tablet.

    Switch to Nedbank

    See the quick and paperless way to switch your salary or debit orders.

    Fraud awareness

    Protect yourself against the latest schemes and scams.

    Forex

    Buy foreign banknotes, transfer funds or shop globally with a travel card.

    Rewards

    Manage your money like a pro and get rewarded. Epic deals, discounts and more.

    Explore Bank
    Grow your money
    Accounts

    Great interest rates, with great flexibility and access to your money when you need it.

    Investment services

    Access the best in local and international wealth management solutions.

    Share trading

    Everything you need to trade online, or with the help of an experienced broker.

    Explore Save & Invest
    Achieve your goals
    Personal loans

    Personalised interest rates for affordable loans from R2,000 to R300,000.

    Home loans

    Loan up to 100% of the property value or up to 105% if you are a first-time home buyer.

    Student loans

    Unlock your potential with a full- or part-time student loan from Nedbank.

    Overdrafts

    Add an overdraft to your account for instant access to credit when you need it.

    Vehicle finance

    Planning on buying a car? Easily apply for MFC vehicle finance in 5 steps.

    Solar finance

    Secure affordable renewable energy while helping South Africa shift to green energy.

    Explore Borrow
    Protect what you love
    Life cover

    Up to R2 million life cover to take care of your family when you no longer can.

    Funeral cover

    Choose a plan for yourself, family or build your own cover to suit your needs.

    Short term insurance

    Get cover for your car, building, house contents, valuables and more.

    Credit Life

    Cover your bond, credit card, overdraft, loan and car repayments.

    Travel insurance

    International travel insurance with free 24-hr emergency assistance.

    Is your business covered?

    Secure Investments

    Choose a plan for yourself, family or build your own cover to suit your needs.

    Explore Insure
    Plan your wealth
    Financial planning

    Take the right steps to achieve your financial goals with expert financial planning.

    Estate, wills & trust services

    Plan for everything you own and owe, so your estate is in order when you’re gone.

    Nedbank Private Wealth

    Get the private wealth banking experience with customised solutions and rates.

    Speak to a financial adviser

    Structure, grow, protect and transfer your wealth with the guidance of an expert.

    Explore Plan
    Find guidance
    Blog

    Buying a home, opening a new account or need to save? Let our experts guide you.

    Explore Learn
    Get in touch
    Talk to us

    Find the contact details you need, for guidance, complaints or debt assistance. We are here to help, by phone or email.

    Find us

    Get directions to your nearest branch, ATM or foreign exchange branch.

    Explore Contact us
    Back
    Bank

    Accounts

    Bank how and when you choose to, with the low fees or extra benefits you want.
    • See all accounts
    • Get help choosing
    • Family Banking
    • Refugees and asylum seekers
    • FAQ
    • How-to guides
    • Everyday banking

      Safety, convenience and rewards

      • MiGoals Premium
      • MiGoals Plus
      • MiGoals
      • Discontinued accounts
    • Youth banking

      For under 16s, or under 25s

      • Nedbank4Me
    • Accounts

      • Pay-as-you-use
      • Young Professionals
      • Private Bundle and Private One
    • Digital wallet

      Your phone is your bank account

      • MobiMoney
    • Private Wealth

      The globally integrated account

      • Private Wealth Bundle
    • Goal saving

      Easy access to interest earned

      • MyPocket

    Credit cards

    Shop online or instore and earn rewards for it, with up to 55 days interest-free credit.
    • Get help choosing
    • See all cards
    • FAQ
    • How to guides
    • Nedbank

      Credit from only R40 a month

      • New Gold
      • Platinum
    • American Express

      Double the Greenbacks rewards

      • Amex Gold
      • Amex Platinum
    • SAA Voyager

      Miles earned at faster rates

      • Gold
      • Premium

    Digital banking

    Enjoy anytime-anywhere banking from your computer, cellphone or tablet.

    Switch to Nedbank

    See the quick and paperless way to switch your salary or debit orders.

    Fraud awareness

    Protect yourself against the latest schemes and scams.

    Forex

    Buy foreign banknotes, transfer funds or shop globally with a travel card.
    • Send and receive

      • Incoming
      • Outgoing
      • To Africa

    Rewards

    Manage your money like a pro and get rewarded. Epic deals, discounts and more.
    Back
    Save & Invest

    Accounts

    Great interest rates, with great flexibility and access to your money when you need it.
    • See all accounts
    • FAQ
    • How to guides
    • On demand

      Money available at any time

      • Club
      • Money Market
      • Stokvel
    • In 24 hours

      Cash in your hand the next day

      • JustInvest
      • PlatinumInvest
      • Tax-free Savings
      • MoneyTrader
      • EasyAccess Fixed Deposit
      • PrimeSelect
    • In 32 days

      Funds ready within a month

      • Electronic 32Day Notice
      • 32Day Notice
    • End of term

      Investments left until maturity

      • Tax-free Fixed Deposit
      • Electronic Fixed Deposit
      • Electronic Optimum Plus
      • Platinum Fixed Deposit
      • Fixed Deposit
      • OptimumPlus

    Investment services

    Access the best in local and international wealth management solutions.

    Share trading

    Everything you need to trade online, or with the help of an experienced broker.
    Back
    Borrow

    Personal loans

    Personalised interest rates for affordable loans from R2,000 to R300,000.
    • Explore loans
    • FAQ
    • How to guides
    • Consolidation loan
    • Secondhand car loan
    • Home improvement loan
    • Exclusive short-term loan offers

    Home loans

    Loan up to 100% of the property value or up to 105% if you are a first-time home buyer.
    • Explore home loans
    • FAQ
    • How to guides
    • Track application
    • Building loan
    • Switching home loan
    • Repossessed properties
    • Start your home buying journey
    • Solar-energy Finance
    • Earn R29,600 p/m or less? See offer
    • HomeVision extra funds
    • Home-buying Toolkit
    • Managing your home loan

    Student loans

    Unlock your potential with a full- or part-time student loan from Nedbank.
    • Explore student loans

    Overdrafts

    Add an overdraft to your account for instant access to credit when you need it.

    Vehicle finance

    Planning on buying a car? Easily apply for MFC vehicle finance in 5 steps.

    Solar finance

    Secure affordable renewable energy while helping South Africa shift to green energy.
    Back
    Insure

    Life cover

    Up to R2 million life cover to take care of your family when you no longer can.
    • Get a call back
    • Explore MyCover life

    Funeral cover

    Choose a plan for yourself, family or build your own cover to suit your needs.
    • Get a call back
    • Explore MyCover Funeral
    • Individual R10,000
    • Individual R30,000
    • Family Cover
    • Build your own cover

    Short term insurance

    Get cover for your car, building, house contents, valuables and more.
    • Get a call back
    • Explore MyCover short term insurance
    • Vehicle insurance
    • Building insurance
    • House contents insurance
    • Valuables insurance

    Credit Life

    Cover your bond, credit card, overdraft, loan and car repayments.
    • Get a call back
    • Explore credit life
    • Home loan credit life
    • MFC Vehicle Finance Assurance
    • Overdraft Assurance
    • Balance Protection Plan
    • Personal loan Assurance

    Travel insurance

    International travel insurance with free 24-hr emergency assistance.

    Is your business covered?

    Secure Investments

    Choose a plan for yourself, family or build your own cover to suit your needs.
    • Get a call back
    • Explore MyCover Funeral
    • Guaranteed Growth Plan
    • Guaranteed Income Plan
    Back
    Plan

    Financial planning

    Take the right steps to achieve your financial goals with expert financial planning.
    • Investment planning
    • Insurance planning
    • Give
    • Retirement planning

    Estate, wills & trust services

    Plan for everything you own and owe, so your estate is in order when you’re gone.
    • Will drafting
    • Ensure your estate is managed by an executor | Nedbank
    • Trust services
    • Financial accounting
    • Tax services
    • Leave the admin of your estate to us, and not to your loved ones | Nedbank

    Nedbank Private Wealth

    Get the private wealth banking experience with customised solutions and rates.

    Speak to a financial adviser

    Structure, grow, protect and transfer your wealth with the guidance of an expert.
    Back
    Learn

    Blog

    Buying a home, opening a new account or need to save? Let our experts guide you.
    Back
    Contact us

    Talk to us

    Find the contact details you need, for guidance, complaints or debt assistance. We are here to help, by phone or email.

    Find us

    Get directions to your nearest branch, ATM or foreign exchange branch.
    • Bank
    • Save & Invest
    • Borrow
    • Insure
    • Plan
    • Learn
    • Contact us
    • Search
    • Log in
    • Login & Register

    • Online Banking
    • Online Share Trading
    • NetBank Business
    • NedFleet
    • Nedbank Greenbacks
    • Nedgroup Investments

    • Nedbank ID
    • Bank

    • Accounts
    • Credit cards
    • Digital banking
    • Switch to Nedbank
    • Fraud awareness
    • Forex
    • Rewards
    • Explore Bank
    • Accounts

    • Everyday banking
    • Youth banking
    • Accounts
    • Digital wallet
    • Private Wealth
    • Goal saving
    • See all accounts
    • Get help choosing
    • Family Banking
    • Refugees and asylum seekers
    • FAQ
    • How-to guides
    • Everyday banking

    • MiGoals Premium
    • MiGoals Plus
    • MiGoals
    • Discontinued accounts
    • Youth banking

    • Nedbank4Me
    • Accounts

    • Pay-as-you-use
    • Young Professionals
    • Private Bundle and Private One
    • Digital wallet

    • MobiMoney
    • Private Wealth

    • Private Wealth Bundle
    • Goal saving

    • MyPocket
    • Credit cards

    • Nedbank
    • American Express
    • SAA Voyager
    • Get help choosing
    • See all cards
    • FAQ
    • How to guides
    • Nedbank

    • New Gold
    • Platinum
    • American Express

    • Amex Gold
    • Amex Platinum
    • SAA Voyager

    • Gold
    • Premium
    • Digital banking

    • Switch to Nedbank

    • Fraud awareness

    • Forex

    • Send and receive
    • Send and receive

    • Incoming
    • Outgoing
    • To Africa
    • Rewards

    • Save & Invest

    • Accounts
    • Investment services
    • Share trading
    • Explore Save & Invest
    • Accounts

    • On demand
    • In 24 hours
    • In 32 days
    • End of term
    • See all accounts
    • FAQ
    • How to guides
    • On demand

    • Club
    • Money Market
    • Stokvel
    • In 24 hours

    • JustInvest
    • PlatinumInvest
    • Tax-free Savings
    • MoneyTrader
    • EasyAccess Fixed Deposit
    • PrimeSelect
    • In 32 days

    • Electronic 32Day Notice
    • 32Day Notice
    • End of term

    • Tax-free Fixed Deposit
    • Electronic Fixed Deposit
    • Electronic Optimum Plus
    • Platinum Fixed Deposit
    • Fixed Deposit
    • OptimumPlus
    • Investment services

    • Share trading

    • Borrow

    • Personal loans
    • Home loans
    • Student loans
    • Overdrafts
    • Vehicle finance
    • Solar finance
    • Explore Borrow
    • Personal loans

    • Consolidation loan
    • Secondhand car loan
    • Home improvement loan
    • Exclusive short-term loan offers
    • Explore loans
    • FAQ
    • How to guides
    • Consolidation loan

    • Secondhand car loan

    • Home improvement loan

    • Exclusive short-term loan offers


    • Home loans

    • Building loan
    • Switching home loan
    • Repossessed properties
    • Start your home buying journey
    • Solar-energy Finance
    • Earn R29,600 p/m or less? See offer
    • HomeVision extra funds
    • Home-buying Toolkit
    • Managing your home loan
    • Explore home loans
    • FAQ
    • How to guides
    • Track application
    • Building loan

    • Switching home loan

    • Repossessed properties

    • Start your home buying journey

    • Solar-energy Finance

    • Earn R29,600 p/m or less? See offer

    • HomeVision extra funds

    • Home-buying Toolkit

    • Managing your home loan

    • Student loans

    • Explore student loans
    • Overdrafts

    • Vehicle finance

    • Solar finance

    • Insure

    • Life cover
    • Funeral cover
    • Short term insurance
    • Credit Life
    • Travel insurance
    • Is your business covered?
    • Secure Investments
    • Explore Insure
    • Life cover

    • Get a call back
    • Explore MyCover life
    • Funeral cover

    • Individual R10,000
    • Individual R30,000
    • Family Cover
    • Build your own cover
    • Get a call back
    • Explore MyCover Funeral
    • Individual R10,000

    • Individual R30,000

    • Family Cover

    • Build your own cover

    • Short term insurance

    • Vehicle insurance
    • Building insurance
    • House contents insurance
    • Valuables insurance
    • Get a call back
    • Explore MyCover short term insurance
    • Vehicle insurance

    • Building insurance

    • House contents insurance

    • Valuables insurance

    • Credit Life

    • Home loan credit life
    • MFC Vehicle Finance Assurance
    • Overdraft Assurance
    • Balance Protection Plan
    • Personal loan Assurance
    • Get a call back
    • Explore credit life
    • Home loan credit life

    • MFC Vehicle Finance Assurance

    • Overdraft Assurance

    • Balance Protection Plan

    • Personal loan Assurance

    • Travel insurance

    • Is your business covered?

    • Secure Investments

    • Guaranteed Growth Plan
    • Guaranteed Income Plan
    • Get a call back
    • Explore MyCover Funeral
    • Guaranteed Growth Plan

    • Guaranteed Income Plan

    • Plan

    • Financial planning
    • Estate, wills & trust services
    • Nedbank Private Wealth
    • Speak to a financial adviser
    • Explore Plan
    • Financial planning

    • Investment planning
    • Insurance planning
    • Give
    • Retirement planning
    • Investment planning

    • Insurance planning

    • Give

    • Retirement planning

    • Estate, wills & trust services

    • Will drafting
    • Ensure your estate is managed by an executor | Nedbank
    • Trust services
    • Financial accounting
    • Tax services
    • Leave the admin of your estate to us, and not to your loved ones | Nedbank
    • Will drafting

    • Ensure your estate is managed by an executor | Nedbank

    • Trust services

    • Financial accounting

    • Tax services

    • Leave the admin of your estate to us, and not to your loved ones | Nedbank

    • Nedbank Private Wealth

    • Speak to a financial adviser

    • Learn

    • Blog
    • Explore Learn
    • Blog

    • Contact us

    • Talk to us
    • Find us
    • Explore Contact us
    • Talk to us

    • Find us

    Need to resume your application?
    Apply
    Need to resume your application? Apply
    Alt Image
    We use cookies to improve your experience.
    tooltip text tooltip text
    tooltip text

    Nedbank bill payments service

    Terms and conditions

     

    1.    Definitions

    In this document these words mean the following: 

    Word Meaning
    Account reference

    The reference number that the service provider needs for identifying your account. It can be your account, customer, EasyPay or Pay@ number. This number is also on your bill.

    Bill payment service

    The digital bill payment service that we offer on our Money app and Online Banking platform, enabling you to pay bills and earn rewards if the card you use to pay is linked to a rewards programme and eligible for earning rewards on card purchases.

    Card

    Your American Express or Nedbank cheque, charge, credit, or debit card.

    In-app notification

    A message from us that you will receive in your Online Banking or Money app inbox.

    Nedbank, we, us, our

    Nedbank Limited and its successors or assigns, including Nedbank Group, unless indicated otherwise.

    Payment information

    Your card number and expiry date, cellphone number, and other information that we need to get the bill and process the payment to the service provider.

    Push notification

    A message from our Money app that you will receive on your cellphone without being logged in to the app.

    Rewards programme

    The rewards programme for your American Express or Nedbank cheque, charge, or credit card. In other words, American Express Membership Rewards, Nedbank Greenbacks or SAA Voyager rewards programmes.

    Service provider

    A business or institution that charges fees for the goods or services that they offer or render. For example, City of Johannesburg.

    Terms

    These terms and conditions, which apply to you and your using our bill payments service.

     

    2.    Using the service 

    2.1    Using the bill payment service is subject to the following:

    2.1.1    These terms and conditions. 

    2.1.2    The service provider’s terms and conditions. It is your responsibility to ensure that you are aware of the service provider’s terms and conditions. 

    2.1.3    Your card terms and conditions. 

    2.14    The terms and conditions of the rewards programme to which your card is linked.

    2.2    With the bill payment service you can do the following:

    2.2.1    Pay a bill today (a once-off payment).

    2.2.2    Schedule to pay a bill each month (recurring payments).

    2.2.3    Earn rewards if the card that you use to pay is linked to a rewards programme and eligible for earning rewards for card purchases.

    2.3    Paying bills monthly gives you complete control of your payments. You will receive a push and an in-app notification if we cannot process a recurring payment. It remains your responsibility to pay the bill. We will not process recurring payments if: 

    2.3.1    the amount due is more than the maximum amount that you have set for recurring payments;

    2.3.2    there is not enough money in your account on the day of the payment;

    2.3.3    the card does not allow payments;

    2.3.4    the card is closed; or

    2.3.5    there is a system error.

    2.4    A bill payment alert will remain on your alert dashboard on the Money app or Online Banking for three months.

    2.5    If the card you have chosen for paying a monthly bill is closed, the schedule will become inactive. You must then update the schedule with a valid card.

    2.6    You will receive bill payment push notifications only if you allow the Money app to send notifications to your device.

    2.7    If you want to replace a debit order payment with the bill payments service, you must cancel the debit order with the service provider.

    2.8    If you want to replace a scheduled electronic funds transfer (EFT) payment with the bill payment service, you must cancel the scheduled EFT payment.

    2.9    We are not liable if you do not pay your bills.

    2.10    You must check that the account reference of your bill and payment is correct. Once we have processed a payment, we cannot reverse it.

    2.11    You will earn rewards points only if the card you have chosen to pay is linked to a rewards programme and eligible for earning rewards on card purchases. The rewards rate is the same as the rate you enjoy when you use your card for purchases. You will not earn rewards for purchases or bill payments with a debit card. You must use an eligible cheque card to earn rewards.

    2.12    The rewards estimate is based on the amount and the card that you have chosen to pay. The maximum reward limit on your card will apply.

    2.13     If a merchant does not accept a certain card type for payment, you cannot choose that specific card to pay.

    2.14    Each transaction is a contractual relationship between you and the relevant service provider, and it is subject to the service provider’s terms and conditions.
     

    3.    General 

    3.1    Although our bill payments service is available free of charge, we may, at our discretion, charge a fee for it (or for extra features or functionalities) at any time in the future after letting you know in writing.

    3.2    For any disputes about your transactions, call the Nedbank Contact Centre on 0800 555 111. Depending on the type of transaction, you can also log a dispute within 30 days from the date of the statement or the transaction.

    3.3    The laws of South Africa govern these terms and conditions.
     

    4.    Liability 

    4.1    We are not responsible for any loss you suffer because you have entered or approved the incorrect details for a transaction, or if you have duplicated a payment that we have already debited against your card. In the case of duplicated transactions, you will have to engage the Service Provider directly in order obtain a refund of such duplicated transaction.

    4.2    If a clause in these terms and conditions is found to be invalid, illegal, or unenforceable, it will not affect the validity, legality, or enforceability of the remaining clauses.

    4.3    If we do not exercise or enforce any right or provision of these terms, it does not mean that we give up that right or provision.

    Scroll to top
    Nedbank Group
    Connect with us
    Banking with us
    Legal

    About us

    Investor relations

    News and insights

    Careers

    Nedbank blog

    Contact us

    Join the bank

    Resume application

    Promotions

    2023 rates and fees

    Digital banking

    Switch to Nedbank

    Log in to Online Banking

    Fraud awareness

    Code of Banking Practice

    FAIS Conflict of Interest

    FATCA and CRS

    FICA

    PAIA

    Privacy Notice

    Terms and conditions

    Nedbank Group

    About us

    Investor relations

    News and insights

    Careers

    Connect with us

    Nedbank blog

    Contact us

    Join the bank

    Resume application

    Promotions

    Banking with us

    2023 rates and fees

    Digital banking

    Switch to Nedbank

    Log in to Online Banking

    Fraud awareness

    Legal

    Code of Banking Practice

    FAIS Conflict of Interest

    FATCA and CRS

    FICA

    PAIA

    Privacy Notice

    Terms and conditions

    nedbank

    Nedbank Ltd Reg No 1951/000009/06. Licensed financial services provider (FSP9363) and registered credit provider (NCRCP16)

    • nedbank-facebook
    • nedbank-linkedin
    • nedbank-instagram
    • nedbank-youtube
    • nedbank-twitter