Greenbacks rewards programme

Terms and conditions

Nedbank Limited (we, us, our) offers the Greenbacks Programme to Nedbank clients (you, your). 

These terms and conditions, our Privacy Notice, as well as any other Nedbank product terms and conditions, including those of our merchant partners, form the entire agreement between you and us. 

By participating in the programme, you acknowledge that you have read, understand, and agree to these terms and conditions. You also consent to our sharing certain of your personal information with our affiliates and merchant partners to offer this programme to you. 

These terms and conditions are available on our website at nedbank.co.za/greenbacks.

Part A: General terms and conditions.

1. Definitions

The terms below mean the following, and related expressions will mean the same:

2. Registering for the Greenbacks programme

2.1 You must a natural person (18 years or older) or be a small enterprise to join the programme.

2.2 You must hold an active account. 

2.3 You can apply to register for the programme via the Nedbank Money app, Online Banking, call the Nedbank Contact Centre (NCC) on +27 0800 555 111 or visit any Nedbank branch in South Africa. 

2.4 If your application has been approved, we will open a Greenbacks account in your name. 

3. Levels and Goals

3.1 When you join the programme, you will become eligible to earn Greenbacks and receive merchant partner-linked discounts based on your level and the goals you achieve each month.

3.2 There are 5 levels, and you must achieve certain goals to move up a level. The more goals you achieve, the higher your level and the better your earn rate or merchant partner-linked discounts. 

3.3 Each month you will be placed on a level based on the number of goals you have achieved in the previous month. 

3.4 The criteria and rules for the goals are set out in Part B.

4. Small enterprise 

4.1 A small enterprise can join the programme. Greenbacks will accrue to the small enterprise but may, subject to any conditions that we determine, accrue to the individual cardholder whose name appear on the juristic/corporate card.

4.2 A small enterprise does not qualify to move up in levels, even if it has achieved the goals and will not receive any merchant partner-linked discounts. A small enterprise will earn Greenbacks based on its eligible spend as described in clause 5.6.Small enterprises are eligible to receive cashback in Greenbacks at bp stations as described in clause 6.

4.3 We have certain identification and authentication requirements, and we may issue a SHOP Card at our discretion.

5. Earning Greenbacks 

5.1 We and/or our merchant partners will determine the redemption or conversion rate and the rules related to earning Greenbacks. 

5.2 We may change the rate and/or rules and, if we do, we will notify you of any changes within a reasonable time. 

5.3 We will also determine the earn cap, which will be subject to change. 

5.4 You will earn Greenbacks, when you make a purchase and pay with your Nedbank Visa or Mastercard debit or credit card or your Nedbank American Express credit or debit card that is linked to the programme.

5.5 The Greenbacks earn rates on eligible spend for individuals are based on the percentage rates contained in the table below. These percentage rates are also based on the type of card that you use and the level you are on at the time. 

5.6 The Greenbacks earn rates on eligible spend for a small enterprise are contained in the table below. The earn rate is based on the type of card that is used and the spend cap is the amount contained in column 3.

5.7 Your Greenbacks will never expire. 

5.8 We reserve the right to debit your Greenbacks Account with the relevant Greenbacks you have earned in the event you have returned a purchase or if a transaction has been cancelled or reversed for any reason or if we have credited your Greenbacks Account in error for any reason. 

5.9 We reserve the right to reverse any Greenbacks that have been allocated to your Greenbacks Account fraudulently or incorrectly for any reason. We will also deduct any Greenbacks from your Greenbacks Account that have not been deducted for any reason. If your Greenbacks Account shows a negative balance during such a reversal or deduction, you will be liable to us. Any Greenbacks you earn will then be allocated firstly to rectify your balance. 

6. Fuel rewards merchant partner

6.1 You can earn Greenbacks when you fill up fuel at bp fuel stations across South Africa. All fuel rewards are calculated based on the inland unleaded petrol 95 (ULP 95) price at the time of filling up, irrespective of the type of fuel that you buy.

6.2 You will earn 25c cashback in Greenbacks for every one litre of fuel that you buy at a bp station when you pay with your card. .

6.3 The Greenbacks you have earned will be credited in your Greenbacks Account within 30 days after your fuel purchase. 

6.4 Your fuel rewards will be rounded down to the nearest Greenback.

7. Discount rewards merchant partner

7.1 The more goals you achieve, the higher your level and the better your merchant partner-linked discounts. 

7.2 We and our merchant partners will determine the discount you can receive as well as the criteria that you must meet to qualify for any discount.

7.3 The redemption or conversion rates of Greenbacks for goods and/or services will depend on its availability on the specific date as determined by the merchant partner.

7.4 We and or our merchant partner may change the criteria and, if this happens, we will notify you of any changes within a reasonable time. 

7.5 You must ensure that you read and understand the merchant partner terms and conditions before accepting them and taking up the discounts, as it will be the binding agreement between you and the merchant partner. 

7.6 The Greenbacks redemption or conversion rate for the different goods and/or services that our merchant partners offer may change without notice.

7.7 Please refer to our website, MoneyApp or Online Banking platforms for updates and further information on our rewards merchant partners and any discounts offered. 

8. Promotional campaigns linked to the programme

8.1 We will communicate to you to tell you:

8.1.1 about exclusive benefits or offers relating to the programme; and

8.1.2 how to participate in these promotions. These promotions may be subject to their own promotional terms and conditions.

9. Redeeming your Greenbacks 

9.1 Your Greenbacks Account may not have a negative balance. In other words, you may not spend more Greenbacks than what is available in your Greenbacks Account. 

9.2 After you have made a request to redeem your Greenbacks, you cannot cancel or change it.

9.3 if we allow you to redeem your Greenbacks when your Greenbacks account is in arrears, this must in no way be interpreted as us giving up our right to recover the Greenbacks that you used from you.

9.4 We reserve the right to amend how you can redeem your Greenbacks, at our discretion but we will notify you if we amend anything, with reasonable notice. 

9.5 You can redeem your Greenbacks on Online Banking or the Money app.

9.5.1 to your notice investment and your MyPocket;

9.5.2 pay your monthly bank charges and fees; 

9.5.3 donate it to a Nedbank Affinity or other worthy cause linked to us; and

9.5.4 you can buy prepaid products (airtime, data, and electricity) or vouchers.

9.6 You can redeem your Greenbacks for vouchers in your name only.

9.7 Only clients who are natural persons may transfer Greenbacks between themselves.

9.8 If Greenbacks accrue to a small enterprise and not to an individual cardholder, only the authorised representative of the small enterprise, may redeem the Greenbacks.

9.10 You can link your Greenbacks Account to the Avo by Nedbank app and use your Greenbacks to buy items on Avo. 

10. Fees and charges 

10.1 We will charge fees in line with the annual pricing schedule. 

10.2 The pricing schedule is available at any branch or on our website at nedbank.co.za.  

10.3 You confirm that you have read and understand the fees that apply to your account. If you do not understand the fees, you must contact us so that we can explain them to you.

10.4 You must pay all fees when they become due to us. 

10.5 We may, at our discretion, change these fees or the items that attract fees. 

10.6 We will give you reasonable notice before fees or items that attract fees change.

10.7 No credit interest will be paid on your Greenbacks Account.

10.8 We will debit fees and charges to your account, and no fees, or any portion of them, are refundable.

10.9 We will not be responsible for the deduction of any tax in the case of Greenbacks being offered to an employee of a small enterprise.

10.10 We may also set off any amount that you owe us against your account to rectify a negative balance on your Greenbacks Account. 

11. Cancellation, Restriction and Termination and dormant Greenbacks Accounts 

11.1 We must comply with local and international laws, regulations, policies and requirements regarding anti-money laundering, counter terrorist financing, and sanctions. Therefore, we may continuously screen, verify, process, and monitor all your and any related information, instructions and transactions given or made by you or on your behalf. This may also result in your transactions, or the use of your account, being prohibited, delayed, withheld, limited, declined, or conditionally approved; your money being confiscated; or our relationship with you being terminated.

11.2 You can terminate this agreement by contacting the Nedbank Client Care (NCC) on 0800555 111 or you can visit the branch. We will advise you of the termination process for your Greenback account. 

11.3 We may, at any time and for any reason, terminate, freeze, suspend, modify, restrict, or cancel your participation in the programme and your Greenbacks Account, without prior notice to you due to, among others, the following circumstances:

11.3.1 We are compelled to do so by law.

11.3.2 We have a reasonable suspicion that your account is being used for illegal or unlawful or fraudulent purposes.

11.3.3 Your conduct results in a breach of our regulatory obligations.

11.4 We will give you reasonable notice if we want to terminate, freeze, suspend, modify, restrict, or cancel your participation in the programme and your Greenbacks Account, due to the following circumstances at our discretion: 

11.4.1 We may face reputational risks or have operational or business reasons to do so.

11.4.2 You no longer qualify for your account according to our product specifications. 

11.4.3 You breach this agreement. 

11.5 You will have 30 days from the date of our notice to you, to redeem your Greenbacks. If you do not redeem them within this time, you will forfeit the Greenbacks. 

11.6 The termination will not affect any instruction you have given us that has not yet been carried out, unless you, directly or indirectly, have made a fraudulent transaction, in which case you will lose your Greenbacks immediately.

11.7 We will not be liable for any damage that you or a third party suffer because of your participation in the programme being terminated.

11.8 If you want to close your account linked to the Greenbacks programme or terminate your Greenbacks membership, you must use your Greenbacks before you close your account or terminate your membership, otherwise you will forfeit them. 

11.9 If your account linked to the programme becomes dormant, your Greenbacks Account will also become dormant, which means you will not be able to access your Greenbacks. We may charge fees for dormant Greenbacks Accounts. 

11.10 If your account linked to the programme is closed due to it being dormant, we will give you reasonable notice that we will close your Greenbacks Account. You will then have 30 days from the date of our notice to you, to redeem your Greenbacks. If you do not redeem them within this time, you will forfeit your Greenbacks and will have no claim against us.

11.11 If you die, and once we have been notified of your death, we will transfer your Greenbacks to your account linked to the programme. 

12. Greenbacks transactions 

You can check your Greenbacks transaction list on the Money app. If the list is inaccurate, you must let us know within 30 days. If you do not inform us of the inaccuracy or discrepancy within this time, we will accept that your transaction list is correct.

14. Liability and indemnity

14.1 You must keep your password, PIN for your SHOP Card, and Greenbacks membership number confidential. 

14.2 If any of this information has been compromised in any way, we will not be liable for any loss or damage that you may suffer.

14.3 Even though we choose our merchant partners carefully, you acknowledge that you still carry the risk for any fraud or losses that may occur via our merchant partners’ websites.

14.4 We will not be liable if a dispute about goods and/or services that you bought arises between you and a merchant partner. 

14.5 You acknowledge that none of our merchant partners are our agents

14.6 By redeeming your Greenbacks, you release us from any liability to you.

14.7 We will not be liable for any loss or damage you may suffer because we have carried out your instruction or if you have participated in the programme unless the loss or damage results from our gross negligence or intentional misconduct.

14.8 If there is a loss of connectivity between you and us, including the unavailability of the programme for any technical reason that is beyond our control, we will not be liable to you.

14.9 We will under no circumstances be liable for any consequential, incidental, special, or direct loss or damage resulting, directly or indirectly, from these terms and conditions or your participation in the programme.

14.10 You indemnify us against any claims by third parties or losses that you may suffer because you have participated in the programme.

14.11 Our merchant partners' websites may be linked to our website. If it is, we will not be liable for the information on merchant partners’ websites and cannot control or make any representation related to the legal content on these websites.

15. Complaints and disputes

15.1 If you have a dispute or complaint regarding your account, you can call our Client Complaints Helpline on 0860 444 000 or email us at clientfeedback@nedbank.co.za. You will need to give us a written statement setting out the dispute or complaint. We will then investigate your dispute or complaint within a reasonable time, keep you informed during the investigation, and give you a final written response.

15.2 If your dispute or complaint remains unresolved or you are dissatisfied with the outcome, please email us at complaintappeals@nedbank.co.za. 

15.3 You also have the right to contact the National Financial Ombudsman and/or the Financial Sector Conduct Authority and/or the National Consumer Tribunal at any time using the details below:

15. Privacy consent

15.1 Subject to applicable laws, regulations, and our Privacy Policy, you give us permission to process your personal information as we see fit for both your and our legitimate interests. This includes your race, biometrics, and alleged criminal behaviour (if necessary). 

15.2 You consent to our accessing your credit bureau data, obtaining your bank statements from your bank, sharing your information and application with third parties, collecting your personal information from third parties, sharing information about your application with the Southern African Fraud Prevention Service and processing your personal information outside South Africa.

15.3 Processing includes doing affordability assessments, credit scorings and profile building that may help us offer you a product and/or service that will suit your needs. You may ask for a description of your personal information that we have on record and for the details of third parties who have or have had access to your personal information. 

15.4 You may withdraw your consent by notifying us in writing. You may also ask that we correct or delete your information, object to our having your information, or send a complaint to the Information Regulator.

16. Confidentiality and disclosure of information

16.1 Your personal information will be treated as confidential and will not be disclosed, except in the following circumstances:

16.1.1 We are legally compelled to do so.

16.1.2 It is in the public interest to disclose.

16.1.3 Our interests require disclosure.

16.1.4 Disclosure is made at your request or with your written consent.

16.1.5 You have fallen behind with the repayment of your debt and have not made alternative satisfactory arrangements with us. (If the amount owed or in arrears is in dispute, this fact will also be disclosed but not the amount.)

16.2 We may disclose to credit reference agencies information relating to your personal debt owed to us.

17. Jurisdiction and governing law

17.1 We retain the right to institute action in any court of law with jurisdiction to get urgent interim relief or to collect outstanding debt due and payable to us.

17.2 These terms and conditions are governed by and interpreted in line with the laws of South Africa.

18. Address for notices 

18.1 The physical or email address that you gave us in your application, or the most recent address given to us in writing, is the address you choose as your domicilium citandi et executandi where we can deliver legal notices to you. 

18.2 Either party may change their physical or email address by notifying the other Party via email. The email address to which you may send a change of address notification can be obtained from a branch or via the NCC. The change of address will be effective on the fifth business day after receipt of the email. 

18.3 A notice, order or other document will have been properly served when it has been sent by email or hand delivered to that party If you have not informed us of a change of your email or physical address, we will continue to use the last address given, even though the information may be incorrect.

18.4 You must send any legal notices to our domicilium citandi et executandi as follows:

Group Legal Counsel | Nedbank Group Legal | Nedbank 135 Rivonia Campus

135 Rivonia Road | Sandown | Sandton | 2196

18.5 Unless the contrary is proved, any legal notice:

18.5.1 sent by email to the chosen email address will be considered received on the date it was sent;

18.5.2 delivered by hand will be considered received on the date of delivery, provided it was delivered to a responsible person during ordinary business hours.

18.6 If the date of delivery falls on a weekend or public holiday, the legal notice will be considered received on the next business day.

18.7 Any document received by a party will be adequate written notice or communication to that party, even though it may not have been sent to or delivered at the chosen address. 

18.8 It is your responsibility to notify us of any changes to your address and contact details.

19. Electronic Communications and Transactions Act, 25 of 2002

19.1 In terms of chapter 3 of the Electronic Communications and Transactions Act, 25 of 2002, by visiting our website or communicating with us electronically, you acknowledge that all agreements, notices, disclosures, and other communication we send adhere to any legal requirement, including the requirement that the communication should be in writing.

19.2 Any other communication to you may be sent via the communication method that you chose on the application form, and you can update this method at any point.

20. General

20.1 Apart from the fact that it is possible to link an instruction to a specific account, it is not possible to verify the actual originator, and you authorise us to carry out any instruction appearing to be from you, even if it transpires that both you and we have been defrauded by someone else, unless you have informed us to the contrary before we process a transaction.

20.2 No failure, delay, relaxation, or indulgence on our part in exercising any power or right given to us under these terms and conditions will be a waiver of that power or right, and no failure, delay, relaxation, or indulgence will be part of these terms and conditions.

20.3 You may not cede, delegate, or otherwise transfer any rights or obligations resulting from these terms and conditions without our prior approval, which we will give to you at our discretion.

20.4 If Greenbacks accrue to a juristic client and they wish to redeem them, the juristic client must notify us of the identity of its authorised representative in writing on an official letterhead. We will accept the written notice and we will not be liable for any loss the business may suffer because of any act of the authorised representative. The authority granted to an authorised representative will remain effective until the juristic client revokes or changes the notice. A request or instruction we receive from an authorised representative may not be cancelled.

20.5 If any of these terms and conditions are found to be invalid or unenforceable, the invalid or unenforceable terms and conditions will be separate from the remaining terms and conditions, which will remain in full force and effect. We are entitled to change and update all terms and conditions relating to the programme.

Part B: GREENBACKS GOALS

Section 1: Levels and good-standing rule

1. Levels

1.1 There are 5 levels. Each level is designed to equip you with a specific set of money management goals that will help you improve your financial life for good.

1.2 To move up a level, you must achieve certain goals as set out in Section 2 below. 

1.3 The more goals you achieve, the higher your level and the better your earn rate and/or merchant partner-linked discounts. 

1.4 Each month you will be placed on a certain level based on the number of goals you achieved in the previous month. 

2. Good-standing rule

2.1 You must ensure that all your Nedbank accounts, including loan accounts, are in good standing. 

2.2 ‘Good standing’ means that these accounts may not be in arrears or have been handed over for legal collection. All your debit orders or loan repayments must also be up to date and must be made on the relevant due date. 

2.3 If your accounts, including any of your loan accounts, are not in good standing, you will not qualify for any of the goals and you will drop to level 0. You will not earn any Greenbacks while you are on Level 0.

2.4 After you have brought your accounts and loan accounts up to date and you are meeting the good standing rule requirement, your level will be calculated in the following - month to determine your earn rate.

Section 2: Goals – achieving and maintaining goals  

1. Responsible Borrower 

1.1 You must have a Nedbank vehicle finance loan, home loan, personal loan, or overdraft (qualifying loan account) that is linked to the programme.

1.2 All your qualifying loan accounts must be in good standing. 

1.3 If, at any time, any of your qualifying loan account/s is/are in arrears and you do not make a payment on the due date, you will drop to Level 0. 

1.4 You will only qualify for this goal again after 12 months from the date your qualifying loan account has been brought up to date and on condition that your repayments remain up to date. 

2. Main-banked goal

2.1 You must have a Nedbank transactional account (bank account) that is linked to the programme. 

2.2 To qualify for the main-banked goal, you must do the following;

2.2.1 your monthly income must be paid into your bank account; and 

2.2.2 you must do at least 3 money-out transactions every month (e.g. buy prepaid airtime, data, or electricity, or pay your bills using Bill payments), via any of our digital platforms (Money app, Online Banking, or Cellphone Banking) from your bank account; or 

2.2.3 have at least 2 monthly debit orders processed on your bank account.

3. Card Swiper

3.1 You must have a Nedbank Visa or Mastercard credit card or a Nedbank American Express Debit or Credit Card that is linked to the programme and you must do the following every month:

3.1.1 make at least 3 transactions (payments) with your cards; or 

3.1.2 spend R5 000 or more on your cards.

4. Structured Saver 

4.1 Qualifying for this goal 

4.1.1 You must have a Nedbank notice deposit investment account (investment portfolio). You can visit our Nedbank website on www.nedbank.co.za to view our bank account products and notice investment products. If you are unsure about any of the products eligible for this goal, please call us on 0800 555 111. 

4.1.1.1 You must increase the balance of your -notice investment portfolio by at least R3 000 over 3 consecutive months (e.g. R1 000 every month, or R1 500 in month 1, R500 in month 2, and R1 000 in month 3), OR

4.1.1.2 You must have a combined balance of at least R100 000 in your investment portfolio (notice and fixed deposits included). 

4.2 Maintaining this goal 

4.2.1 We will assess your - investment portfolio monthly to ensure that you still qualify for this goal. 

4.2.2 To maintain this goal, you must do the following:

4.2.2.1 Continue to make payments to increase the balance on your savings and investment portfolio by at least R3 000 over 3 consecutive months. We will assess your portfolio balance according to the preceding 3 consecutive months from the date of our assessment, OR

4.2.2.2 Keep a monthly balance of at least R100 000 across your investment portfolio.

4.3 You can still withdraw money from your bank account or investment portfolio, on condition that your overall portfolio balance has still increased with R3 000 over 3 consecutive months, regardless of any withdrawals.

4.4 Interaccount transfers between your investment and accounts are excluded. 

5. Booster 

5.1 If you qualify for the main-banked goal you can qualify for the booster level, if you do both the below;

5.1.1  process at least 3 money-out transactions every month (e.g. buy prepaid airtime, data, or electricity, or pay your bills using Bill payments via any of our Nedbank digital platforms (Money app, Online Banking, or Cellphone Banking) from your account; and 

5.1.2 have at least 2 monthly debit orders processed on this account.

Part C: Greenbacks SHOP Card 

1. Issuing your SHOP Card 

1.1 The SHOP Card is a card we own, operate, and manage. 

1.2 If you use your SHOP Card, you accept all these terms and conditions. 

1.3 We will issue the SHOP Card and it will serve as a mechanism for you to access your Greenbacks once we have opened your Greenbacks Account. 

1.4 We will issue the SHOP Card in the name of the individual cardholder and not in a name of a small enterprise. The name on the card will be the same as the name of the Greenbacks Account and your consumer card account. 

1.5 The pricing schedule for your SHOP Card, which includes information regarding the fees, is available at any branch or at nedbank.co.za. You confirm that you have read and understand the fees that apply to your SHOP Card. If you do not understand, you must contact us so that we can explain the fees to you.

1.6 You must pay all fees when they become due to us. 

1.7 We are entitled, at our reasonable discretion, to change any fees or the items that attract fees. 

1.8 We will give you reasonable notice before fees or items that attract fees change.

2. Using your SHOP Card

2.1 You must sign the space on the back of your SHOP Card with non-erasable ballpoint pen ink as soon as you receive it.

2.2 If you do not want the SHOP Card, you can block the card on the Nedbank Money app or call the NCC. You must destroy the card immediately.

2.3 The SHOP Card is valid from the first day of issue until the expiry date shown on the front of it. 

2.4 If we allow a SHOP Card transaction after it has expired or has been cancelled, this does not mean that we have extended the validity term of the card. Payment of the amount owing relating to these transactions remains your responsibility.

2.5 You must comply with all the applicable exchange control regulations when you use your SHOP Card outside the common monetary area. Card transactions made in foreign currencies will be shown on your statements in South African rands.

2.6 We are the owners of the SHOP Card and when your Greenbacks account is closed, you must destroy it.

2.7 We will encode the SHOP Card with a PIN, which will enable you to withdraw your Greenbacks as cash at any ATM or to pay with your SHOP Card in-store or online at merchants who accept it. 

2.8 You will not earn extra Greenbacks when using the SHOP Card for point-of-sale or online transactions.

2.9 Your SHOP Card and your Greenbacks Account must not be used fraudulently. You must:

2.9.1 take care of the SHOP Card and its number and do everything necessary to prevent it from being lost, stolen, or used wrongfully;

2.9.1.1 ensure that any record of your PIN is kept separate from the SHOP Card in a safe place; and

2.9.1.2 not share your PIN with anyone. 

2.10 If your SHOP Card is lost or has been stolen, you must call the NCC on 0800 555 111. You must also notify us immediately if you have reason to believe or suspect that this has happened. We will give you a reference number during your telephone call that you must give us whenever we ask you to within 24 hours after the verbal notification.

2.11 You can contact the NCC, or you can visit any branch with your valid ID or passport to apply for a new SHOP Card if it has expired, is lost, or has been stolen. 

2.12 You will be liable for and must repay us all amounts we pay or must pay if the SHOP Card, card number, or your PIN is used, unless you have reported it as lost, stolen or being used wrongfully as set out in 2.9.1 above.

2.13 You may not use the SHOP Card for any unlawful or illegal transaction.

2.14 If you believe that there is an error regarding the amount of money deducted from your SHOP Card, you must notify us no later than 30 days after the date of the transaction by calling the NCC on 0800 555 111. You must give your SHOP Card number and the date and amount of the error, describe the error, and explain as clearly as you can why you believe there is an error.

2.15 You authorise us to (which authorisation may not be cancelled):

2.15.1 pay for any purchases or services for which the SHOP Card or the card number is used and to debit the amount to your Greenbacks Account;

2.15.1.1 debit your Greenbacks Account with the amount of these purchases; and

2.15.1.2 make the necessary entries to do the above and to reverse these entries when appropriate.

2.16 We will not be liable to you if a merchant or supplier does not accept the SHOP Card or the card number, or if we refuse to authorise a transaction.

2.17 If there are any claims or disputes between you and a merchant or supplier about the nature, quality or quantity of any goods and/or services that you have received from them or about any other matter, our rights to receive payment from you will not be affected in any way, and this will not give anyone a right of setoff or counterclaim against us. You acknowledge that no merchant or supplier is our agent. If you do not receive merchandise or services you have paid for, you must contact the merchant to resolve the dispute. Disputes between you and the merchant or supplier do not give you a right to charge back the disputed transactions. You can call the NCC, and we will give you any transaction information we may have.

2.18 Only if it is applicable and a merchant or supplier gives you a refund, the refund will be credited to your Greenbacks Account and only once we have received a properly issued credit voucher from the merchant or supplier.

2.19 You will not have the right to stop any payment that we are making or are about to make to a merchant or supplier for any transaction, and you will not have the right to instruct us to reverse a payment for a transaction that has already been made, except if this is required by law. 

2.20 You can use the SHOP Card for card transactions only if you have enough Greenbacks.

3. Card expiry and card account closure

3.1 The SHOP Card will expire on the date printed on the front of the card and will be renewed automatically. 

3.2 Your SHOP Card will be closed once your Greenbacks account has been closed, terminated, or cancelled, as highlighted in Part A of these terms and conditions.

4. Liability

3.1 We will not be liable for any damage or loss that you suffer if:

3.1.1 any person has gained unauthorised access to your SHOP Card, its number, account, PIN or its facility or any information about it; or

3.1.2 any person has gained unauthorised access to any information or data (whether correct or incorrect) unless the loss or damage is caused by our gross negligence.

5. More information

Contact us for more information or regarding complaints or claims on 0800 555 111 or visit any of our branches or our website at nedbank.co.za.