Traffic fines 

Terms and conditions

1. Important information

1.1 These terms and conditions apply if you use the service on the Money app or Online Banking and they form a binding agreement between you and Nedbank (we, us, our) whenever you use the service.  

1.2 You must also adhere to the terms and conditions of the Money app or Online Banking, and the terms and conditions of the service provider, which are available at https://tmtservices.co.za. 

1.3 If you disagree with any part of these terms and conditions, you must not use the service. 

1.4 If there is anything in these terms and conditions that you do not understand, you can contact us as soon as possible by calling the number listed in clause 11. 

1.5 It is your responsibility to make sure that you are aware of the all the terms and conditions referred to in 1.1 and 1.2, which are applicable to the service.

1.6 This service is integrated with the third-party service provider who is authorised to access your road and traffic infringement information relating to service. We rely on the information received by the service provider and have no way of verifying this information independently. 

1.7 We will not be liable for inaccurate information received by the service provider and/or agents and/or issuing local authority.

2. Definitions

3. How to take up the service 

3.1 The service is available to holders of a valid South African ID or passport only.

3.2 When you use the service, we will use your ID or passport number to retrieve all your road and traffic infringements information from the service provider before you can use the service. You expressly authorise us to obtain your traffic fine information from the service provider.

3.3 Your road and traffic infringements information will be displayed to you for payment.

3.4 You must check and ensure the accuracy of all your road and traffic infringements information that you intend to pay before you make payment. 

3.5 If your information is correct, you can use the service to pay your outstanding traffic fine(s). 

3.6 It can take up to 48 hours for the payment to clear and for the fine to be removed from your outstanding traffic fines list. 

3.7 If your information is incorrect or you received a traffic fine for an offence you did not commit, you must take it up with the relevant traffic department before a summons is issued. 

4. Rules applying to the service 

4.1 You must be at least 18 or over to use the service.

4.2 You can check and pay your traffic fines, provided that no warrant of arrest has been issued against you for your failure to pay your outstanding traffic fines.

4.3 Only the service linked to your ID or passport number will be displayed.

4.4 We are unable to resolve any disputes relating to your road and traffic infringements information. This is an exclusive function of the relevant traffic department.

4.5 The service excludes assistance with no-admission-of-guilt fines (NAG fines). You may have to appear in court to determine the amount of a NAG fine, and we suggest that you seek advice from an attorney.

4.6 When you use the service and pay for your outstanding traffic fine(s), it is an admission of guilt on your part for that traffic violation related to the traffic fine you pay. You accept full liability for all such consequence and absolve Nedbank from incurring any liability. You also confirm that you have paid the fine without being influenced or coerced into such admission and that you are fully aware of all related consequences when making such payment. 

4.7 You must not use the service in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

5. Charges, fees and payment for the service 

5.1 You may be charged the following fees and charges for using the service: 

5.1.1 The fine amount by the service provider. 

5.1.2 A convenience fee charged by us. 

5.2 All fees, charges and amounts due by you will be confirmed on the Money app or Online Banking when you use the service and before you make payment.

5.3 No fees, or any portion thereof, are refundable.

5.4 If needed, we will share your payment information with the service provider to confirm that the payment has been made. 

5.5 We are entitled, at our reasonable discretion, to change any fees or charges. If we do, we will give you reasonable notice.

6. Changes

6.1 We are entitled, at our sole discretion, to replace, change or discontinue any existing functionality of the service. If these terms and conditions change, we will give you reasonable notice.

6.2 If you access and use the service after the terms and conditions have been changed, you must accept the revised terms.

6.3 If you do not agree to the changed terms and conditions, you may not use the service.

7. Privacy consent 

7.1 Subject to applicable laws and regulations, and our privacy policy (which you accepted on the Money app or online banking), you give us permission to process your personal information as we see fit for both your and our legitimate interests. This includes your race, biometrics and alleged criminal behaviour (if necessary). 

7.2 You consent to our accessing your credit bureau data, obtaining your bank statements from your bank, sharing your information with third parties, sharing information about your application for the service with third parties, collecting your personal information from third parties, sharing information about your application for the service with the Southern African Fraud Prevention Service and processing your personal information outside of South Africa.

7.3 Processing includes doing affordability assessments, credit scorings and profile building that may help us offer you a product or service that will suit your needs. You may ask for a description of your personal information that we have on record and for the details of third parties who have, or have had, access to your personal information. 

7.4 You can withdraw your consent by notifying us in writing. You can also ask that we correct or delete your information, object to our having had your information, and complain to the Information Regulator.

8. Use of third-party websites

8.1 You should note that various elements of the service are not provided by us but instead by the service provider, or third party. We are therefore unable to guarantee that such services or any websites accessible are virus- or error-free.

8.2 When you use the service, we may refer to the service provider, or third-party website for information or content. In doing this we are not endorsing the terms and conditions of the service that is referred to in that information or content, and we are not endorsing third-party websites or their content, products, or services. It is your responsibility to get all the relevant information to make a decision and to read the privacy and security policies of the service provider or third party referred to.

8.3 We do not give any warranty about any other website, software, or hardware, including their security or performance. You give up any claim you may have against us for any loss or damage you may suffer because you connected to any other website.

9. Liability

9.1 While we make all reasonable efforts to ensure that all information provided to us by the service provider in connection with the service is accurate at the time of its inclusion, you acknowledge and understand that there may be errors, inaccuracies, or omissions, in respect of which we exclude all liability. We make no representations, guarantees or warranties of any nature whatsoever concerning the information included in the service. You are solely responsible for any decisions or actions you take based on the information provided when you use the service.

9.2 We are not responsible for any loss you suffer because you have entered or approved the incorrect details for a transaction, or you have duplicated a payment that we had already debited.

9.3 If we do not exercise or enforce any right or provision of these terms, it does not mean that we give up that right or provision.

10. Warranties 

10.1 This service is provided ‘as is’ without any representations or warranties, express or implied. We make no representations or warranties in relation to the service, or the information and materials provided on the service.

10.2 We do not warrant that this service will be available at all times.

10.3 Nothing on this service constitutes, or is meant to constitute, advice of any kind.

11. Complaints and questions

11.1 You agree that these terms and conditions and any dispute arising from or in connection with these terms and conditions will be governed and interpreted according to the laws of South Africa.

11.2 Any dispute regarding the service, which is between you and the service provider, or traffic department, we may facilitate such disputes as far as reasonably possible. If the dispute requires you to take it up directly with the service provider or traffic department, we will notify you. 

11.3 If you have a complaint, you can call us on 0860 444 000 or 0800 555 111 on weekdays between 08:00 and 17:00, and on Saturdays between 08:00 to 12:00, or email us at clientfeedback@nedbank.co.za. If you email us, you must provide us with a written statement setting out the complaint and include your name and contact details. We will investigate your complaint within a reasonable time, keep you informed during the investigation, and provide you with a final written response.

11.4 You can contact the service provider as follows:

Traffic Management Technologies (TMT)

Head Office 
2 Canal Close, Century Falls Road, Century City, Cape Town, 7441 
PO Box: 234, Century City, Cape Town, 7446 
Tel: +27 21 929 5300 
info@tmtservices.co.za  

Stikland Depot 
9 Kaymor Street, Stikland, Cape Town, 7530 
Tel: +27 21 945 3436

Johannesburg Depot 
5 Sunrock Close, Unit 39, Sunrock Park, Germiston, 1401 
Tel: +27 10 594 0265

If you are not satisfied with the outcome of your complaint, you can refer it to the National Financial Ombudsman and/or the Financial Sector Conduct Authority and/or the National Consumer Tribunal, using the details below:

National Financial Ombudsman (NFO)

Tel: 0860 800 900

WhatsApp: +27 66 473 0157

Email: info@nfosa.co.za

Physical address:

Johannesburg  

Ground Floor, 110 Oxford Road, Houghton Estate, Johannesburg, Gauteng, 2198

Cape Town

Sixth Floor, Claremont Central Building, 6 Vineyard Road, Claremont, Western Cape, 7700

Financial Sector Conduct Authority

Tel: +27 12 428 8000/+27 12 428 8012/080 020 2087/080 011 0443

Fax: +27 12 347 0221

Email: info@fsca.co.za

Physical address: Block B, Riverwalk Office Park, 21 Matroosberg Road, Ashlea Gardens, Pretoria, 0081

Postal address: PO Box 35655, Menlo Park, 0102

National Consumer Tribunal

Tel: +27 10 006 0484

Fax: +27 12 663 5693

Email: registry@nct.org.za

Physical address: Ground Floor, Block B, Lakefield Office Park, 272 West Avenue, corner West Avenue and Lenchen Avenue North, Centurion