FAQsabout Nedbank WhatsApp communications

We will send you service messages about your products, changes to your products, or communication on important matters such as your card renewal.

We value your privacy and personal time, so we will contact you only between 08:00 and 20:00 on weekdays and between 09:00 and 13:00 on Saturdays.  

You can simply opt out on the WhatsApp message once received. If you choose to opt out of our WhatsApp messaging, we will contact you on SMS, the Money app, email, or from our Contact Centre. 

Some of our messages are for your information only and no action is required. If we need a response and you are not comfortable responding to us on WhatsApp, we will contact you through other available channels.

Read our WhatsApp terms and conditions here.

There is no charge for the WhatsApp messages, but you'll need to have data or wifi.

WhatsApp messages are end-to-end encrypted, ensuring only the recipient can decrypt them. We will never ask you for your personal information or to update any personal information using WhatsApp.

Tips to keep safe

1. Verified badge: Look for a blue badge icon with a white tick next to the account name.
2. Business account label: Look for the label under the account name indicating that it's a genuine WhatsApp Business account.
3. Personal information requests: Nedbank will never ask you to enter personal information like your Nedbank ID username and password, card details, or PIN on WhatsApp.
4. Urgent messages: Be cautious of messages or calls that create panic, threaten serious consequences, or demand immediate action. Check with us first. 
5. Errors: Look out for spelling or grammar errors in messages.
6. 2-factor authentication: Set up 2-factor authentication on your WhatsApp account.
7. Fraud: If you suspect fraud, report it to us immediately on 0800 110 929.