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The maximum amount you can request is R50 000 per transaction per day. 

If you tick this feature, you will be asked to enter the minimum amount that the payer can pay on your request. This means that the payer can enter any amount between the minimum amount and the maximum amount. 

Nedbank automatically sets the default date to 14 days from this day. You can change this to any day between today (the date that you make the request) and 45 days from today.

A request must be fulfilled before the date and time specified in the expiry. You should always review the expiry date.

Nedbank automatically pends a Payshap Request that has not been accepted or declined (until the PayShap Request expiry date and time is reached).

A requestor can select a minimum and maximum amount for you to pay. You will be able to pay any amount between the minimum and maximum amount. It is important to note, however, that your payment will close out the request. This means that if you owe Thabo Molape R800 and he puts the minimum amount as R400, and you pay R400 on the request, Thabo will need to send you another PayShap Request for the remaining R400.

Choose the closest reason for declining from our standardised reasons. 

No, once you have declined the PayShap Request, the transaction will be closed, and the requestor will be notified of the declined status and the reason.

You will find the declined requests on the PayShap Request home screen, under PayShap Request, Your recent requests, Sent, and then Transaction.

Choose the closest reason for declining from our standardised reasons. 

Pending: This is a request that has been sent, received and presented by the payer’s bank but has not been actioned by the payer. The request will stay in this status until it is paid, cancelled or expires. 

Expired: This is a request that has passed its expiry date. The request is now closed and cannot be reopened. 

Declined: This is a request you sent that was declined by the person you sent it to. You can see the declined reason in the transaction details. 

No, once you have cancelled the PayShap Request, the transaction will be closed, and the payer will be notified of the cancellation status and the reason.

No, once the transaction has expired, you must send a new request to the payer.

The PayShap limit is automatically set to R5 000 for all Money app and Online Banking users. You can increase or decrease this limit in your profile settings. You can increase the R5 000 limit to R10 000 with no additional fraud step-ups outside of the authentication you use to access your app. For amounts of more than R10 000 but less than R50 000, you will be asked to do a biometric authentication. Biometrics use data from various sources like Home Affairs to ensure that the person requesting the limit increase is the authorised accountholder. You can increase the limit permanently or for just a single transaction. 

No, biometric authentication is for outward payments of more than R10 000 but less than R50 000 only. A PayShap Request is a non-financial, non-binding request for payment. The request becomes a financial transaction only on acceptance of the request. Nedbank supports a request for up to R50 000 and a fulfilment of the request of up to R50 000. 

You must go to your nearest Nedbank branch to update your Payshap limit and complete the authentication steps in-branch.

PayShap Request is a service that allows you to send and receive payment Requests. The Request is sent in real time and paid in real time once it is approved.

Capitec (restricted to R100 Request, maximum of R200 daily Requests) Investec, Standard Bank, First National Bank (business banking clients only), Tyme Bank, Discovery Bank, and African Bank. 

Capitec does not allow Payshap Requests over R100 for a maximum of R200 per day. Any amount over this restriction will not be allowed.

Log in and select PayShap Request under My Widgets. Select Make a Request or select Transact, PayShap Request, and Make a Request.

PayShap lets you make and receive real-time payments to and from all participating South African banks. A PayShap payment can be made to an account or to a ShapID (a cellphone number) linked to a bank account. PayShap Request is a secure way of Requesting a PayShap real-time payment from an accountholder at a participating bank.

When you submit the PayShap Request, you will get a notification that says 'PayShap Request sent successfully'. 

When the payer accepts a PayShap Request, the money will be paid into their account immediately. They can use the money immediately.

You will receive an SMS (if enabled) of the deposit. The money will reflect in your account immediately.

The PayShap feature is available on the  Mobile App and web, but the PayShap Request service is not available on Cellphone Banking.

Yes. PayShap Request is available via the Money app and Online Banking.

Yes. When you send a PayShap Request, you can choose which account you want the money to be paid into. If there is a ShapID linked to the account you have selected, Nedbank will allow you to receive money to your ShapID. This is a default setting on the . 

Yes, if that number is registered as a ShapID.

No. PayShap is available in South Africa only.

On the PayShap Request home screen under Your recent Requests, then go to Sent Requests. 

On the PayShap Request home screen under Your recent Requests, then go to Received Requests. 

You can Request amounts as low as R0.01. However, Nedbank discourages Requests this low as the payer will be charged a fee to fulfil any Request, no matter the amount.

There is no daily limit on the number of PayShap Requests that you can send.

There is no monthly limit on the number of PayShap Requests that you can pay.

There is no daily limit on the number of PayShap Requests that you can pay. However, you are limited to the maximum daily amount that you have selected on your PayShap profile.

There is no hourly limit on the number of PayShap payments you can make. 

An error screen will appear, and the PayShap Request will be unsuccessful.

Decline the Request. You should never accept a Request from an unknown person. It is important to note that a PayShap payment cannot be reversed.

You can call us on 0800 555 111 or go to Instantly send and receive money with PayShap | Nedbank. Search Payshap Request 

No. If the recipient hasn’t linked their account to a ShapID, then you will not be able to PayShap to a ShapID.

No. A PayShap cannot be reversed. When you make a PayShap, you must always make sure that you know who you are paying. 

If the payment reflects on your statement, call us on 0800 555 111.

Decline the Request. You should never pay a Request if you do not know who the Requester is. 

Initiate a PayShap Request and enter the Requested amount. Tick the box that says, Allow recipient to change the amount and enter the minimum allowed amount. The payer can then pay any amount between the minimum and Requested amount.

No. Nedbank will allow you to fulfil an amount between the maximum amount and minimum amount only.

An expiry date is the date when the PayShap Request will expire. This date can be any day from the Request date to 45 days later. Nedbank will default the expiry date to 14 days the Request date. You can change this date under When should it expire, then Expiry date, and then Select date.

When you make a PayShap Request from your primary bank account with a linked ShapID, the payer will be asked to pay the Request to your ShapID. There is a check box that allows you to override this feature and send your account number only, but paying to a ShapID is usually much cheaper for the payer.