What we can do for you

If you should become unable to pay your home loan instalments, please speak to us so that we can help you choose a payment solution that puts your financial well-being first. The following are scenarios that we can help you with:

We have various options available to help you catch up on missed instalments or if you are going on pension or are being retrenched. Options are based on your financial situation. Contact us on 0860 553 573 for information.

You could consider a distressed restructure. This option helps you make your instalments more affordable. With this option we capitalise the current arrears on your account either over the remaining term or an extended term on your home loan account. This will give you peace of mind that your home loan payments are up to date. Certain terms and conditions apply to this solution. Send us an email to HLRestructureassistance@nedbank.co.za or call 010 217 1023 for more information.

With the Nedbank-assisted Sales programme we can help you sell your house at the best price and give you the opportunity to make a fresh start. If this sounds like the solution for you, we are ready to help. Call us on 010 217 1008 or email us at NASEnquiries@nedbank.co.za.

Repayment problems

Your home is more than a roof and four walls. It’s about love and togetherness.

assisted sales

Retail payments for accounts in arrears

You can now make payments for free at any of the following retailers if your home loan account is in arrears and you have received a letter that contains a Pay@ reference number:

  • Flash Traders
  • Pep
  • Pick n Pay
  • Massmart (Game, Makro, The Fruitspot, Builders Warehouse, CBW, Jumbo Cash and Carry, Cambridge Food, and Shield)
  • Shoprite Checkers (Shoprite, Checkers and Checkers Hyper)
  • Ackermans
  • Boxer

Simply give the teller the letter you received. They can use the Pay@ reference number to enable you to make your payment.

You can make use of this payment channel at retailers only if your home loan account is in arrears. 

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Nedbank-assisted sales

Get a fresh start with Nedbank-assisted sales. If you are struggling to keep up with your home loan instalment, we can help you sell your home at the best possible price on the market. Let us support you every step of the way.

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Step 2
Step 3
Step 1
estate agent
Contact Nedbank

Contact Nedbank-assisted Sales at NASEnquiries@nedbank.co.za or 010 217 1008 to arrange a valuation of your home to determine its current market value, based on local property trends, and to sign a mandate with Nedbank.

Step 2

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Estate agent

To help you get the best price on your property, we will allocate one of our qualified estate agencies in your area to market your property for 90 days, without reference to a distressed sale.

Step 3

home offer
Home offer

When there is an offer at the price that we have agreed on, we will appoint the transfer attorneys and manage the transfer and conveyancing process on your behalf, but you will be liable for these costs. At our discretion we offer debt relief on your shortfall amount to help you with a fresh start.

assisted sales

Benefits of an assisted sale

  • We perform a valuation of your property, without reference to a distress sale. 
  • You remain in control of the sale of your property. 
  • We allocate you a relationship agent who will provide regular feedback on the process. 
  • We act in the best interest of the seller and buyer by offering discounts on conveyancing and transfer fees for both the buyer and seller. 
  • If there is money left after your bond and all the other related costs have been paid, we will pay the money to you (the seller). 
  • Expenses relating to the transfer will be paid on your behalf and will form part of your acknowledgement of debt (AOD), which is payable over a period of up to 10 years. 

Home Loans distressed restructures

Get peace of mind with Nedbank Home Loans Distressed Restructure. If you are unable to keep up with your home loan instalments and find your home loan account in arrears, Nedbank can assist you with a restructure whereby we extend the loan term, clear the arrears, and possibly lower your monthly instalment.

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Step 2
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Step 1

You give us your financials (ie income and expenditure) so we can determine your affordability for the best outcome possible.

Step 2

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We conduct an affordability assessment examining your financials and financial situation.

Step 3


Once an agreement has been reached, you digitally or physically sign the restructure agreement.

Benefits of a distressed restructure

  • A chance to keep your home. 

  • Peace of mind – no more taking calls from the legal and collections department.

  • A healthy credit bureau status, with arrears cleared on your loan account.

  • Extra cash because of a possible lower instalment.


A moratorium (also known as a grace period) is when Nedbank Home Loans grants a payment holiday to Nedbank home loan accountholders for 1 to 3 months.

paper work

How does it work?

Clients are allowed to pay between 0% and 50% of their home loan instalment and thereafter have the option to settle arrears fully or in line with another arrangement. This is a temporary solution.

How can it help me?

This helps clients keep their contractual commitments after a change in their circumstances – for example unpaid maternity leave, retrenchment, retirement, medical conditions, or salary changes.

Documents you'll need

  • A signed letter of motivation setting out why we should consider giving you a payment holiday.

  • Latest 3 months' bank statements.

  • A letter from work confirming your salary cut, maternity leave, retirement, retrenchment, or medical incapacity.

house selling

Benefits of a moratorium

  • Pay a reduced instalment over the moratorium period. 
  • Enjoy a financial break while waiting for funds to be paid out. 
  • Get financial relief and peace of mind during the maternity period. 
  • No longer receive calls from the legal and collections department. 
  • Possibly qualify for a restructure at the end of the moratorium.

For help send us an email to MoratoriumRequest@Nedbank.co.za or call 0860 553 573 for more information.