We know that you may not always be happy with the outcome of your complaint and that you may want to escalate the matter. If your complaint remains unresolved or you are dissatisfied with the outcome, please email us on complaintappeals@nedbank.co.za.
Still dissatisfied?
You may refer the matter to the National Financial Ombud Scheme after we have provided you with feedback. The purpose of the National Financial Ombud Scheme (NFO) is to resolve consumer complaints against financial service providers. As an independent organisation, they are committed to resolve disputes impartially, speedily, confidentially and in an open, informal and approachable way at no cost to the complainant.
The financial service providers within the NFO’s jurisdiction are:
- Banks
- Credit Providers
- Short-Term Insurers (Non-Life Insurance)
- Long-Term Insurers (Life Insurance)
Contact details of the NFO
Tel: 0860 800 900
WhatsApp: +27 66 473 0157
Website: www.nfosa.co.za
Email: info@nfosa.co.za
Address:
Johannesburg
|
Cape Town
|
110 Oxford Rd,
Houghton Estate,
Johannesburg,
Gauteng,
2198
|
Claremont Central Building,
6th Floor,
6 Vineyard Road, Claremont,
Western Province,
7700
|
If you have advice/Intermediary services or product-related complaints, please contact the FAIS Ombud.
Contact details of the FAIS Ombud
Tel: 0860 663 274
Website: www.faisombud.co.za
Email: info@faisombud.co.za
If you have conduct related complaints, please contact the Financial Sector Conduct Authority (‘FSCA’) which is the market conduct regulator of financial institutions in South Africa.
Contact details of the FSCA
Tel: 0800 20 3722
Website: www.fsca.co.za
Email: info@fsca.co.za
If you have a credit and lending-related complaint please contact the The National Credit Regulator (‘NCR’).
Contact details of the NCR
Tel: 0860 627 627
Website: www.ncr.org.za
Email: info@ncr.org.za/complaints@ncr.org.za