Fraudsters use many schemes and scams to get your card PIN or Online Banking details.
They coax you into clicking on a link in an SMS or email. Get you to download malware on your device. Or call you saying they’re from Nedbank and need your card PIN and Online Banking password to reverse a ‘fraudulent’ transaction.
Tips
- Never share your card PIN, NedbankID and password, or profile, PIN and password with anyone.
- If your mobile device has been lost or stolen, call 0800 110 929 immediately and have your Money app deactivated.
- Read every Approve-it message carefully before you accept it.
- Do not share an OTP with anyone.
- Do not click on links in an email or SMS. Nedbank will never ask you to sign in to Online Banking through an SMS or email link.
- If you get an SMS for a SIM swap or number port you didn’t request, or seem to lose cellphone connectivity for a long time without reason, call your service provider and let us know immediately on 0800 110 929.
- Make sure you have the latest version of the Money app on your mobile device.
- If you think your information has been compromised, let us know immediately on 0800 110 929.
- Hover your mouse over any hyperlinks to reveal the actual URL and check that it’s the same address in the email.
- Look for the lock icon on a website’s toolbar and ‘https’ in the web address, before you enter your card details or personal information online.
- Type in web addresses yourself rather than clicking on links in an email or SMS.
- Be vigilant when visiting social media sites like Twitter and Facebook, and never share your personal information on public pages.
- If you’re making a first-time purchase, do some research and check online reviews.
- Use secure payment systems like PayPal.
- Use 1 card for buying online.
- Make sure you have the latest antivirus software installed on your devices.
- Install the latest updates or patches to your operating system as soon as they are available.
- Do not bank online using public Wi-Fi or unsecure networks. Fraudsters can easily hack these.
- When you receive a suspicious email, forward it to phishing@nedbank.co.za and delete it immediately.