Fraudsters use many schemes to get your card number and PIN or Nedbank ID and password to access your Online Banking profile.
They coax you into clicking on a link or attachment in an email (phishing) or an SMS (smishing) or call you (vishing) to try trick you into disclosing your Nedbank ID and password or card number and PIN. They may even convince you to download malware onto you device or to download remote desktop software on your device so that they can access your Nedbank ID and password or card number and PIN.
- Never share your Nedbank ID and password or card PIN with anyone, not even a portion of it.
- Don’t be tricked into inserting your Nedbank ID and password or card number and PIN on any link you receive via an email or an SMS to access a proof of payment, a bank statement or to update or verify your bank account to avoid ‘deactivation’.
- Do not click on links in an email or an SMS. Nedbank will never ask you to sign into Online Banking via an SMS or an email link.
- Read every Approve-it message carefully before you accept it and decline the transaction if you didn’t make it, then report the incident to Nedbank immediately on 0800 110 929.
- Never share your OTP with anyone.
- If your mobile device has been lost or stolen, call 0800 110 929 immediately and have your Money app deactivated.
- If you get an SMS for a SIM swap or number port you didn’t request or seem to lose cellphone connectivity for a long time without reason, call your service provider and let us know immediately on 0800 110 929.
- Make sure you have the latest version of the Money app on your mobile device.
- Keep your passwords safe. Don’t store them on your device or in your browser and don't use the same username and password for all your logins. Your username and password should also be different.
- Type in web addresses yourself rather than clicking on links in an email or an SMS.
- Hover your mouse over any hyperlinks to reveal the actual URL and double-check that it’s the same address in the email.
- Look for the lock icon on a website’s toolbar and ‘https’ in the web address before you enter your card details or personal information online.
- Be vigilant when visiting social-media sites like Twitter and Facebook, and never share your personal information on public pages.
- If you’re making a first-time purchase, do some research and check online reviews before making a payment.
- Make sure you have the latest antivirus software installed on all your devices and install the latest updates or patches on your operating system as soon as they become available.
- Don’t do your banking on public Wi-Fi or unsecure networks, as fraudsters can easily hack these networks.
- When you receive a suspicious email, forward it to email@example.com and delete it immediately.