Phishing (email) and smishing (SMS) involve fraudsters asking you to click on a link that takes you to a fake website where you’re asked to enter personal information.
The fraudsters convince you to follow the link by saying your account has been accessed or that it will be blocked.
Or they say you’ve had a large deposit made into your account, or you need to install new software to protect yourself.
Vishing is social engineering over the phone and involves fraudsters calling you posing as bank staff and asking for personal information.
They also pose as representatives from the fraud department and scare you into giving them your card PIN or Online Banking password to stop a fraudulent transaction.
Fraudsters also use ‘caller identity spoofing’, where a call appears to be made from a legitimate or known number, so they can get your personal information.
Tips
- Don’t click on links in messages from unknown sources. Nedbank will never ask you to sign in to Online Banking through an attachment or link.
- Never give anyone your Online Banking password, Nedbank ID and password or card PIN and CVV number (the 3- or 4-digit security number found on the front or back of your card). Nedbank will never call you to ask for these details.
- Always read your Approve-it messages carefully before accepting them.
- Never share an OTP with anyone.
- If you have the Money app on your mobile device and it’s lost or stolen, contact Nedbank to deactivate the app.
- Hover your mouse over any hyperlinks to see the actual URL. On mobile devices, long-press the hyperlink to see the URL.
- Don’t respond to phishing emails. If you receive a suspicious email, forward it to phishing@nedbank.co.za
- Make sure you have the latest antivirus software installed on all your devices.
- Install the latest updates or patches on your operating system as soon as they are available.
- Don’t trust caller identity. Fraudsters use number-masking software to make it look like the call is from Nedbank when it is not.
- If you get an SMS for a SIM swap or number port you did not request, or seem to lose cellphone connectivity for a long time without reason, call your service provider and let us know immediately on 0800 110 929.
- If you receive an SMS notification or an Approve-it for a transaction you didn’t perform, call us on 0800 110 929 or use the Report Fraud function on the Money app.
- Check your statements frequently and let us know as soon as you see any unfamiliar transactions.