Don’t have your Nedbank ID yet?
Nedbank ID single sign-on gives you full digital access to Nedbank’s banking and lifestyle products and services on the Money app or Online Banking.
Log in
Log in to Online Banking or another one of our secured services.
Get in touch
Find us
- Login & Register
- Online Banking
- Online Share Trading
- NetBank Business
- NedFleet
- Nedbank Greenbacks
- Nedgroup Investments
- Nedbank ID
- Bank
- Accounts
- Credit cards
- Digital banking
- Switch to Nedbank
- Fraud awareness
- Forex
- Rewards
- Explore Bank
- Accounts
- Everyday banking
- Youth banking
- Accounts
- Digital wallet
- Private Wealth
- Goal saving
- See all accounts
- Get help choosing
- Family Banking
- Refugees and asylum seekers
- FAQ
- How-to guides
- Everyday banking
- MiGoals Premium
- MiGoals Plus
- MiGoals
- Discontinued accounts
- Youth banking
- Nedbank4Me
- Digital wallet
- MobiMoney
- Private Wealth
- Private Wealth Bundle
- Goal saving
- MyPocket
- American Express
- Amex Gold
- Amex Platinum
- Digital banking
- Switch to Nedbank
- Fraud awareness
- Forex
- Send and receive
- Rewards
- Save & Invest
- Accounts
- Investment services
- Share trading
- Explore Save & Invest
- On demand
- Club
- Money Market
- Stokvel
- In 24 hours
- JustInvest
- PlatinumInvest
- Tax-free Savings
- MoneyTrader
- EasyAccess Fixed Deposit
- PrimeSelect
- In 32 days
- Electronic 32Day Notice
- 32Day Notice
- End of term
- Tax-free Fixed Deposit
- Electronic Fixed Deposit
- Electronic Optimum Plus
- Platinum Fixed Deposit
- Fixed Deposit
- OptimumPlus
- Investment services
- Share trading
- Borrow
- Personal loans
- Home loans
- Student loans
- Overdrafts
- Vehicle finance
- Solar finance
- Explore Borrow
- Personal loans
- Consolidation loan
- Secondhand car loan
- Home improvement loan
- Exclusive short-term loan offers
- Explore loans
- FAQ
- How to guides
- Consolidation loan
- Secondhand car loan
- Home improvement loan
- Exclusive short-term loan offers
- Home loans
- Building loan
- Switching home loan
- Repossessed properties
- Start your home buying journey
- Solar-energy Finance
- Earn R29,600 p/m or less? See offer
- HomeVision extra funds
- Home-buying Toolkit
- Managing your home loan
- Explore home loans
- FAQ
- How to guides
- Track application
- Building loan
- Switching home loan
- Repossessed properties
- Start your home buying journey
- Solar-energy Finance
- Earn R29,600 p/m or less? See offer
- HomeVision extra funds
- Home-buying Toolkit
- Managing your home loan
- Student loans
- Explore student loans
- Overdrafts
- Vehicle finance
- Solar finance
- Insure
- Life cover
- Funeral cover
- Short term insurance
- Credit Life
- Travel insurance
- Is your business covered?
- Secure Investments
- Explore Insure
- Life cover
- Get a call back
- Explore MyCover life
- Funeral cover
- Individual R10,000
- Individual R30,000
- Family Cover
- Build your own cover
- Get a call back
- Explore MyCover Funeral
- Individual R10,000
- Individual R30,000
- Family Cover
- Build your own cover
- Short term insurance
- Vehicle insurance
- Building insurance
- House contents insurance
- Valuables insurance
- Get a call back
- Explore MyCover short term insurance
- Vehicle insurance
- Building insurance
- House contents insurance
- Valuables insurance
- Credit Life
- Home loan credit life
- MFC Vehicle Finance Assurance
- Overdraft Assurance
- Balance Protection Plan
- Personal loan Assurance
- Get a call back
- Explore credit life
- Home loan credit life
- MFC Vehicle Finance Assurance
- Overdraft Assurance
- Balance Protection Plan
- Personal loan Assurance
- Travel insurance
- Is your business covered?
- Secure Investments
- Guaranteed Growth Plan
- Guaranteed Income Plan
- Get a call back
- Explore MyCover Funeral
- Guaranteed Growth Plan
- Guaranteed Income Plan
- Plan
- Financial planning
- Estate, wills & trust services
- Nedbank Private Wealth
- Speak to a financial adviser
- Explore Plan
- Financial planning
- Investment planning
- Insurance planning
- Give
- Retirement planning
- Investment planning
- Insurance planning
- Give
- Retirement planning
- Estate, wills & trust services
- Will drafting
- Ensure your estate is managed by an executor | Nedbank
- Trust services
- Financial accounting
- Tax services
- Leave the admin of your estate to us, and not to your loved ones | Nedbank
- Will drafting
- Ensure your estate is managed by an executor | Nedbank
- Trust services
- Financial accounting
- Tax services
- Leave the admin of your estate to us, and not to your loved ones | Nedbank
- Nedbank Private Wealth
- Speak to a financial adviser
- Learn
- Blog
- Explore Learn
- Blog
- Contact us
- Talk to us
- Find us
- Explore Contact us
- Talk to us
- Find us
Steps to take after a car accident to file a claim
What to know when reporting a car accident and filing your insurance claim.
If you’ve ever been in an accident, you’ll know how overwhelming it can be. Unfortunately, in the heat of the moment, it’s easy to forget what needs to be done to file a successful insurance claim. One of the major reasons to have insurance in the first place is to protect yourself from the costs of an accident, so try to keep your cool and follow these essential steps. They’ll help you get the support you need from your insurer.
4 steps to take after you’ve been in a car accident
Step 1: Stay calm and collected
Right after an accident, it’s normal to feel shaken up, anxious, or even angry. However, it’s essential that you stay cool and collected in the moment. Take a deep breath and assess the situation.
First things first: make sure that everyone involved is safe and unhurt. Lend a hand to anyone who needs it and call emergency services to attend to any injuries if necessary.
Step 2: Contact the police
After you’ve ensured the safety of all parties involved, it is advisable to contact the police. If the situation is not hostile, you can exchange information with the other driver. Be sure to collect details of their driving licence, vehicle number plate and licence disc.
If the other driver is hostile or leaves the scene, try to record their number plate, so that you can include it in an accident report to the police and your insurer. Accurate information is vital at this stage as it will be required to file your insurance claim.
Step 3: Take photographs whenever possible
Make sure to take some pictures of the scene after the accident. Take images of the damage to both vehicles and any other factors that could have contributed to the accident, like potholes or other objects. These photos are important when filing an insurance claim, as they help provide a clear picture of what happened.
Do not admit any guilt or negotiate any settlement on the scene
Try to take shots from different angles and get the full extent of the damage. You might even want to take a video clip. Don’t forget to take photos of any injuries and note any medical attention received. These details are needed when submitting your insurance claim.
Step 4: Report the accident and file a claim
When you’ve gathered all the important information and reported the accident to the police (see below), contact your insurance company as soon as possible. The sooner you report the incident, the better. The details will be fresh in your mind and you can provide your insurer with all the necessary information, including any injuries and evidence collected. The quicker you report, the faster your claim can be processed, and you can receive your payout. Act promptly.
Filing the insurance claim
The process of filing a car insurance claim will differ between providers. If you are covered by Nedbank, the process is simple:
- Call 0861 262 636 or use the Nedbank Money app to submit your claim anytime, anywhere.
- Send all the required documents to nedbankclaimsdesk@tihsa.co.za.
- Nedbank will assess your claim and request additional information if needed.
- If your claim is valid, it will be processed and you will be notified of the outcome.
Reporting a vehicle accident
The South African Police Service advises that if you’re involved in an accident, it’s important to report it to a police officer at a police station or a designated office for traffic officers, like the metro police. You’ll need to show your driving licence and provide your identity number, as well as any other information required by law. This is mandated by section 61 of the National Road Traffic Act, 93 of 1996.
A road accident must be reported in person and cannot be reported over the telephone or by a third party. Take all necessary steps to ensure that the accident is reported promptly and accurately.
What to do if the other person doesn’t have insurance
Do not admit any fault to the other party or negotiate any settlement. If you are insured comprehensively, this is your insurer’s responsibility. Handle the situation in the same way, following all the steps above.
If possible, gather witness statements and contact details from anyone who saw the accident. Even if the other driver does not have insurance, if they caused the accident, they are still responsible for any damage they caused.
What to do if the other person has insurance
Again, do not admit any guilt or negotiate any settlement on the scene. You can claim directly from the other person’s insurance. To do so, you will need a letter from your insurer stating that you will not claim directly from your insurer – instead you will pursue the matter directly with the other person.
You can pursue legal action against the other driver to recover the cost of damages, but this can be a lengthy and expensive process. That’s why we always recommend having comprehensive insurance coverage, as it can protect you from these types of situations. Even if the other driver is found to be at fault, they may not have the financial means to pay for the damages, which is why insurance is so important.
