Cross-border spend promotion

Terms and conditions

1. Definitions

The words in the table below mean the following:

2. The promoter

We run this promotion and reserve the right to make it available to Nedbank cardholders only.

3. Promotion period

The promotion starts on 1 November 2026 and end on 31 January 2027.

4. Who may participate in the promotion

4.1 To participate in the promotion, you must:

4.1.1 be 18 years or older;

4.1.2 have a valid South African ID;

4.1.3 ensure that your account is in good standing; and

4.1.4 hold an open and active eligible Nedbank Mastercard card in good standing during the promotion period and when cashback is credited;

4.1.5 receive the promotion communication and comply with the participation requirements below.

4.2 Our employees who are directly involved in this promotion, as well as our associated companies, agents, contractors, and sponsors, may not participate in the promotion.

5. How to qualify for the offer

5.1 You do not need to enter or opt in separately to participate.

5.2 During the promotion period, you must make a qualifying cross-border transaction using an eligible Nedbank Mastercard.

5.3 If you make a qualifying cross-border transaction of R1,000 or more, you may qualify to receive cashback, subject to these terms and conditions, successful transaction settlement and validation, and the availability of funds in the promotional cashback pool.

5.4 Cashback is determined based on the value of each individual qualifying transaction. You may not combine multiple transactions to qualify for a higher cashback tier.

5.5 The cashback applicable to each qualifying transaction is as follows:

5.6 You may only receive cashback for a maximum of three qualifying transactions during the promotion period.

5.7 We will assess each qualifying transaction separately and process qualifying transactions in chronological order based on the transaction date and time reflected in our systems.

5.8 The maximum total cashback you may receive during the promotion period is R1,500.

5.9 Cashback is linked to the tier achieved by each qualifying transaction and is not guaranteed simply because a transaction has been authorised. The transaction must be successfully settled and validated before cashback becomes payable.

5.10 We reserve the right to decline, withhold or reverse any cashback awarded in error or where a transaction is subsequently reversed, refunded, cancelled, disputed, or found not to comply with these terms and conditions.

6. Qualifying transactions

6.1 For purposes of this promotion, a qualifying transaction is a single, genuine purchase of goods or services that:

6.1.1 you make using an eligible Nedbank Mastercard;

6.1.2 is processed in our records as an international or cross-border transaction;

6.1.3 is successfully authorised, presented, cleared and posted to the eligible account; and

6.1.4 has not been reversed, refunded, charged back or disputed.

6.2 A transaction that is reflected in South African Rand may nevertheless qualify as a cross-border transaction if it is processed by a merchant or acquirer located outside South Africa.

6.3 We will determine whether a transaction qualifies as an international or cross-border transaction based on the information available in our systems, including the merchant location, acquirer location, transaction currency, processing location and applicable Mastercard card-scheme data.

6.4 Our determination of whether a transaction is a qualifying transaction for purposes of this promotion will be final and binding.

7. Excluded transactions

7.1 The following transactions do not qualify for cashback under this promotion:

7.1.1 ATM withdrawals, cash advances and cash-equivalent transactions;

7.1.2 quasi-cash transactions;

7.1.3 bank transfers, EFTs, debit orders, account funding transactions, digital wallet top-ups and person-to-person payments;

7.1.4 fees, interest, taxes, penalties and any other charges levied by us or third parties;

7.1.5 transactions that are reversed, cancelled, declined, refunded, disputed, fraudulent or subject to a chargeback;

7.1.6 transactions processed domestically, even where the merchant brand, trading name or corporate group is based outside South Africa;

7.1.7 gambling, betting and lottery transactions; and

7.1.8 any transaction that we reasonably determine does not align with the purpose of this promotion or does not comply with these terms and conditions, to the extent permitted by applicable law.

7.2 Merchant category codes, transaction channels, merchant locations, acquirer locations and cross-border indicators are assigned by merchants, acquirers and card schemes and are beyond our control.

7.3 We will assess transaction eligibility based on the transaction information available in our systems, including applicable Mastercard card-scheme data, and our determination will be final and binding for purposes of this promotion.

8. How the offer is given out

8.1 Once we have validated a qualifying transaction and confirmed your compliance with these terms and conditions, we will award the applicable cashback.

8.2 Cashback will be credited automatically to the eligible Nedbank Mastercard account used for the qualifying transaction.

8.3 Cashback will be credited within 30 business days after we have verified compliance with these terms and conditions and confirmed that all qualifying transaction requirements have been met. Cashback will reflect as a statement credit on the eligible account.

8.4 If the eligible account is closed, restricted, blocked, suspended or not in good standing at the time the cashback is due to be paid, you will forfeit the cashback.

8.5 We may withhold, delay or decline cashback while investigating any suspected fraud, abuse, reversal, refund, chargeback, processing error or non-compliance with these terms and conditions.

8.6 If cashback has been credited in respect of a transaction that is subsequently reversed, refunded, disputed, charged back or otherwise determined to be ineligible, we may reverse the cashback or recover the amount from you, to the extent permitted by law and the applicable account terms and conditions.

8.7 Cashback is personal to you, is not transferable, may not be exchanged for cash and may not be ceded or assigned to any other person.

9.Conditions and limitations

9.1 We will not be responsible for any technical failures affecting your participation in the promotion or if your entry has been left out from participation.

9.2 If a dispute arises, our decision will be final and binding on all aspects of the promotion, and we will not discuss the matter further.

9.3 All costs or expenses relating to the offer that have not been mentioned here are excluded.

9.4 We will not be responsible for any delays in your taking up the offer.

9.5 We will not be responsible for any additional conditions that third parties impose.

9.6 We will give the offer directly to you and not to anyone else, and we will not replace it with cash.

9.7 We will not be liable for delays or failure to deliver any part of the offer resulting from acts beyond our reasonable control. We will let you know as soon as reasonably possible if the offer is affected in this way.

9.8 We reserve the right to replace the offer at any time with another of similar commercial value.

10. General

10.1 All information about this promotion, including information that is published on any promotional material, is part of these terms and conditions.

10.2 By participating in the promotion, you agree to be bound by these terms and conditions.

10.3 These terms and conditions are available on our website at nedbank.co.za throughout the promotion period.

10.4 We may ask you to consent in writing to endorsing, promoting and advertising any of our services, without payment. If you decline our request, you will still receive the offer.

10.5 By entering and participating in this promotion, you acknowledge that your personal information needed for the promotion will be shared with Mastercard, us and our agents, but only to the extent necessary for this promotion. Your personal information will be used in line with South African consumer and data protection laws.

10.6 We may extend, shorten or cancel the promotion immediately and without notifying you if it is permitted by law, if we must do so by law, or for reasons beyond our control. If this happens, you will give up any rights that you may have in terms of this promotion and you will have no recourse against us or our agents, contractors or sponsors as a result of the extension, shortening or cancellation.

10.7 We or our directors, employees, agents or suppliers will not be responsible for any direct or indirect loss or damage resulting from your participation in the promotion, or for any accident, injury, harm, costs, or death that you or any other person who participates in the offer sustains at any point during the fulfilment of the offer.

11. More information

For more information about the promotion1, call us on 0800 555 111 or email us at SMD@Nedbank.co.za.