Need help? Report fraud on 0800 110 929
For your peace of mind, our helpdesk is available 24/7 to assist with any concern regarding the safety of your account. You can also report suspicious online purchases if you believe them to be fraudulent.
Essential tips to help keep your bank details safe
Never share sensitive information
Do not share your card PIN, expiry date or CSC number (the 3- or 4-digit security number) over the phone or on websites accessed via links in emails or text messages.
Read your banking notifications
If you receive an Approve-it message for a transaction you did not make, reject it and call us immediately. If you receive an SMS or one-time password (OTP) for a transaction you did not make, call us immediately on 0800110929. Never give your OTP to anyone.
Report lost or stolen devices
If your mobile device is lost or has been stolen, let us know immediately. Deactivate the Money app and remove any digital wallet tokens that are linked to your card like Apple Pay, Samsung Pay, Fitbit Pay or Garmin Pay.
Report fraudulent SIM swaps
If you suspect a fraudulent SIM swap or number port, contact your service provider to block the SIM card and let us know immediately on 0800110929.
Avoid unfamiliar websites
Be cautious when you enter your card information on unfamiliar websites or those offering unrealistically low-priced products with automatic subscriptions or long-term monthly payments. Always read the T&Cs, do some research, and check online reviews.
Be aware of fraudulent requests
We will never ask for your Online Banking login details or card PIN, expiry date or CSC number to reverse a fraudulent transaction. If you receive a call, SMS or email asking for this information, end the communication immediately – you are talking to a fraudster.
Steps to take if you suspect fraud
If you suspect that you have been a victim of fraud, or that your details have been compromised, do the following:
- Notify us immediately on 0800 110 929.
- Block your card on the Money app. You can temporarily stop your card using the freeze-or-unfreeze function.
- Change your Nedbank ID username and passwords on the Money app immediately if you suspect that your Online Banking details have been compromised.
Follow this online shopping guide to keep fraudsters at bay:
1. Watch out for pop-up ads
Avoid clicking on pop-up ads, which can install malware on your device. Don’t click on links – rather type the web address in your browser and search for products and deals on the retailer’s website.
2. Use virtual cards
Use virtual cards for one-time online payments and cancel them after the transaction. You can have up to 5 virtual cards at a time.
3. Avoid public wifi
Don’t do online shopping or banking over public wifi or unsecured networks, as fraudsters can hack them.
4. Watch out for parcel scams
Be cautious of fake emails and SMSs from what claim to be courier companies asking you to click on a link to make a payment for the delivery of your package. Always verify messages with the courier company using your tracking number before making any payments.
5. Check for SSL certificates
Make sure that the website has a legitimate SSL certificate, indicated by the 'https' at the beginning of the website url and a little padlock in the browser bar.
6. Monitor your bank balance
Keep a close eye on your bank balance and report any suspicious transactions immediately.
7. Verify social media sellers
Be wary of too good-to-be-true offers on social media market places. Be wary of new accounts with little to no feedback, check the seller's profile reviews and use secure payment methods.
Stay calm and stay prepared
Don’t get caught up in the buying frenzy. If you are unsure about a link or if the price just seems too good to be true, visit the retailer’s site or contact them to confirm.
We also, strongly recommend that you ensure your browser and security software is up to date as these are your first line of defence against online shopping fraud
