Never share your card PIN, expiry date, CSC (the 3- or 4 - digit security code), or Nedbank ID login details over the phone or on a website opened from an email or SMS link.

Important: Keep this information secret. Never share it with anyone.

Always read your banking notifications carefully before approving a transaction. If you receive a one-time password (OTP) or an Approve-it message for a transaction you did not make, reject the Approve-it message and call us immediately on 0800 110 929. Never share your OTP with anyone. 

If your device is lost or has been stolen, or you suspect a fraudulent SIM swap or number port, ask your service provider to block the SIM and then call us immediately on 0800 110 929.

Fraudsters often send emails and SMSs and post social media adverts containing links to fake websites that look like well-known retailers.

To protect yourself:

• always type the retailer's website address into your browser instead of clicking on links; and
• enter your card details only once you have confirmed that you are on the retailer's legitimate website.

Fraudsters may advertise discounted products or flights or offer free vouchers and ask you to download a fake app using a link they send you. Once installed, the app can give them access to your device, and they may install malware without your knowledge. Download apps from only official stores such as the Apple App Store and Google Play.

Virtual cards add an extra layer of protection when shopping online. Consider using virtual cards for 1-time online payments and cancel them after use. You can have up to 5 virtual cards at a time. You can create your virtual card in 4 easy steps on your Nedbank Money app.

Fraudsters often create fake online stores or social media profiles and advertise products at huge discounts to attract shoppers.

Before making a purchase:

• research unfamiliar retailers;
• check customer reviews and feedback;
• be cautious of deals that seem too good to be true;
• verify that the seller is legitimate before making payment;
• use secure payment methods where possible; and
• read the terms and conditions carefully.

Never shop or bank online using public or unsecured wifi networks. Fraudsters may be able to intercept information transmitted over these networks.

Don't click on pop-up ads. They may install malware on your device. Rather type the retailer's web address into your browser.

Regularly check your accounts and report any suspicious activity immediately.

Reporting fraud promptly allows us to take the necessary steps as soon as possible. Report fraud or suspicious activity immediately on 0800 110 929.

Fraudsters often send fake emails or SMSes claiming that a parcel is waiting for delivery and that a fee must be paid before it can be released.

Always verify requests for delivery fees directly with the courier using their official website or contact details and your tracking number. Do not use links in the message to make a payment.