Need help? Report fraud on 0800 110 929
For your peace of mind, our helpdesk is available 24/7 to help with any concerns about the safety of your account. You can also report suspicious online purchases if you think they are fraudulent.
Essential tips to help keep your bank details safe
Never share secret information
Don't share your card PIN, expiry date or CSC number (the 3 or 4-digit security code), or Nedbank ID username and password over the phone or on websites accessed from a link in an email or text message.
Read your banking notifications
Always read your banking notifications carefully. They can help prevent fraud. If you receive a one-time password (OTP) or Approve-it message for a transaction you didn't make, reject it and call us immediately on 0800 110 929. Never share your OTP with anyone.
Report lost or stolen devices and fraudulent SIM swaps
If your mobile device is lost or has been stolen, or you suspect a fraudulent SIM swap or number port, contact your service provider to block the SIM card and let us know immediately by calling 0800 110 929.
Watch out for app download scams
Fraudsters may post fake ads for discounted flights or products and ask you to download a fake app using a link they have sent you. Once installed, the app can give them access to your device, and they may install malware without your knowledge. Download apps from official stores like the Apple App Store and Google Play only.
Avoid unfamiliar websites
Be cautious when entering your card details on unfamiliar websites or those offering unrealistically low prices with automatic subscriptions or long-term payments. Always read the terms and conditions. Do your research, and check online reviews.
Be aware of fraudulent requests
We will never ask for your secret information (eg card or banking login details), or ask you to move your money to another account. If we call you about a suspicious transaction, simply confirm whether it is yours. Do not share any personal information, approve anything, or move your money.
Steps to take if you suspect fraud
If you suspect that you have been a victim of fraud, or that your details have been compromised, do the following:
- Call us immediately on 0800 110 929.
- Block your card using the freeze/unfreeze function on the Money app.
- Change your Nedbank ID username and password on the Money app immediately.
Follow this online shopping guide to keep fraudsters at bay:
1. Avoid pop-up ads
Don’t click on pop-up ads. They may install malware on your device. Rather type the retailer's web address into your browser.
2. Use virtual cards
Use virtual cards for 1-time online payments and cancel them after use. You can have up to 5 virtual cards at a time.
3. Avoid public wifi
Never shop or bank online using public or unsecured wifi networks. Fraudsters can hack them.
4. Watch out for parcel scams
Be cautious of fake emails and SMSs from supposed courier companies asking you to click on a link to make a payment. Always verify messages with the registered courier, using your tracking number as reference.
5. Check for security certificates
To make sure the website has a valid security (SSL) certificate, look for 'https' and a padlock icon in the browser bar.
6. Monitor your bank balance
Keep an eye on your account and report any suspicious transactions immediately.
7. Verify social media sellers
Be wary of deals that seem too good to be true, especially those on social media marketplaces. Check the seller's profile reviews and use secure payment methods.
Stay calm and stay prepared
Don't get caught up in the buying frenzy. If a deal seems too good to be true or you're unsure about a link, visit the retailer's official site or contact them directly.
Also, make sure your browser and security software are up to date – they're your first line of defence against online shopping fraud.
