How this scam works
Fraudsters pose as employees from the Nedbank Fraud Department, South African Police Service, Customs or any other similar organisation and try to scare you by saying that your account has been compromised or that you have been implicated in a crime. Then they ask you to do one of the following:
- Move your money to another account to keep it ‘safe’ or for ‘further verification’.
- Install an app from a link sent via WhatsApp, email, or SMS.
- Share your secret information like your Nedbank ID username and password, card PIN, expiry date, or CSC (the 3- or 4-digit code on your card).
What happens if you do what they ask
- The accounts you're asked to transfer your money to are controlled by fraudsters so that they can steal your money.
- If you download the app, you will be requested to accept installations or to accept permissions. Once you do, fraudsters can access your device without your knowledge or possibly download malware onto your device, compromising your security.
- If you share your secret information, fraudsters can do various things like process card transactions, access your Money app or Online Banking, and perform transactions on your account.
Tips to keep safe
Things you must never do
- Never move your money to another account to protect it or for verification purposes, even if instructed by someone claiming to be from Nedbank, the SAPS or Customs.
- Never install apps from links sent via WhatsApp, email, or SMS. Install apps from official stores like the Apple App Store or Google Play Store only.
- Never share your Nedbank ID username and password or card PIN, expiry date, and CSC with anyone.
Stay calm – don’t let anyone scare you or rush you. If someone calls and says something bad will happen unless you act fast, it’s probably a scam. Always check with us first before you do anything.
If you suspect fraud, please report it by calling us on 0800 110 929 immediately.