What to do if you suspect you’ve been a victim of fraud

1.     Call us immediately on 0800 110 929 or +27 102174330 if you are calling from outside of South Africa.
2.     Check all your accounts for any fraudulent transactions.
3.     Report the incident to the South African Police Service as soon as possible.
4.     Keep a record of all reports, including who you have reported the matter to, the dates, times, and reference numbers.
5.     Provide any additional information requested by our investigation team as soon as possible.

Once you have informed us, we will do the following:

1.     Block access to your account to prevent further transactions.
2.     Register a fraud case and give you a reference number.
3.     Investigate your case and inform you of the outcome.

Some cases can be complicated, and the investigation might take a while. Please be patient as while we thoroughly investigate the matter.

Protect yourself against fraud

While we do our part to ensure safe and secure banking, it is important that you stay vigilant and protect your banking details. We regularly update our website with the latest scams and information on how to protect yourself.

Click here for the latest update.