Don’t have your Nedbank ID yet?
Nedbank ID single sign-on gives you full digital access to Nedbank’s banking and lifestyle products and services on the Money app or Online Banking.
Log in
Log in to Online Banking or another one of our secured services.
Bank how and when you choose to, with the low fees or extra benefits you want.
Shop online or instore and earn rewards for it, with up to 55 days interest-free credit.
Buy foreign banknotes, transfer funds or shop globally with a travel card.
Great interest rates, with great flexibility and access to your money when you need it.
Personalised interest rates for affordable loans from R2,000 to R300,000.
Loan up to 100% of the property value or up to 105% if you are a first-time home buyer.
Choose a plan for yourself, family or build your own cover to suit your needs.
Get cover for your car, building, house contents, valuables and more.
Cover your bond, credit card, overdraft, loan and car repayments.
Choose a plan for yourself, family or build your own cover to suit your needs.
Take the right steps to achieve your financial goals with expert financial planning.
Plan for everything you own and owe, so your estate is in order when you’re gone.
Accounts
-
Everyday banking Safety, convenience and rewards
-
Youth banking For under 16s, or under 25s
-
Accounts -
Digital wallet Your phone is your bank account
-
Private Wealth The globally integrated account
-
Goal saving Easy access to interest earned
Credit cards
Digital banking
Switch to Nedbank
Fraud awareness
Forex
Rewards
Accounts
-
On demand Money available at any time
-
In 24 hours Cash in your hand the next day
-
In 32 days Funds ready within a month
-
End of term Investments left until maturity
Investment services
Share trading
Personal loans
Home loans
Student loans
Overdrafts
Vehicle finance
Solar finance
Life cover
Funeral cover
Short term insurance
Credit Life
Travel insurance
Is your business covered?
Secure Investments
Financial planning
Estate, wills & trust services
Nedbank Private Wealth
Speak to a financial adviser
Blog
Talk to us
Find us
- Login & Register
- Online Banking
- Online Share Trading
- NetBank Business
- NedFleet
- Nedbank Greenbacks
- Nedgroup Investments
- Nedbank ID
- Bank
- Accounts
- Credit cards
- Digital banking
- Switch to Nedbank
- Fraud awareness
- Forex
- Rewards
- Explore Bank
- Accounts
- Everyday banking
- Youth banking
- Accounts
- Digital wallet
- Private Wealth
- Goal saving
- See all accounts
- Get help choosing
- Family Banking
- Refugees and asylum seekers
- FAQ
- How-to guides
- Everyday banking
- MiGoals Premium
- MiGoals Plus
- MiGoals
- Discontinued accounts
- Youth banking
- Nedbank4Me
- Digital wallet
- MobiMoney
- Private Wealth
- Private Wealth Bundle
- Goal saving
- MyPocket
- American Express
- Amex Gold
- Amex Platinum
- Digital banking
- Switch to Nedbank
- Fraud awareness
- Forex
- Send and receive
- Rewards
- Save & Invest
- Accounts
- Investment services
- Share trading
- Explore Save & Invest
- On demand
- Club
- Money Market
- Stokvel
- In 24 hours
- JustInvest
- PlatinumInvest
- Tax-free Savings
- MoneyTrader
- EasyAccess Fixed Deposit
- PrimeSelect
- In 32 days
- Electronic 32Day Notice
- 32Day Notice
- End of term
- Tax-free Fixed Deposit
- Electronic Fixed Deposit
- Electronic Optimum Plus
- Platinum Fixed Deposit
- Fixed Deposit
- OptimumPlus
- Investment services
- Share trading
- Borrow
- Personal loans
- Home loans
- Student loans
- Overdrafts
- Vehicle finance
- Solar finance
- Explore Borrow
- Personal loans
- Consolidation loan
- Secondhand car loan
- Home improvement loan
- Exclusive short-term loan offers
- Explore loans
- FAQ
- How to guides
- Consolidation loan
- Secondhand car loan
- Home improvement loan
- Exclusive short-term loan offers
- Home loans
- Building loan
- Switching home loan
- Repossessed properties
- Start your home buying journey
- Solar-energy Finance
- Earn R29,600 p/m or less? See offer
- HomeVision extra funds
- Home-buying Toolkit
- Managing your home loan
- Explore home loans
- FAQ
- How to guides
- Track application
- Building loan
- Switching home loan
- Repossessed properties
- Start your home buying journey
- Solar-energy Finance
- Earn R29,600 p/m or less? See offer
- HomeVision extra funds
- Home-buying Toolkit
- Managing your home loan
- Student loans
- Explore student loans
- Overdrafts
- Vehicle finance
- Solar finance
- Insure
- Life cover
- Funeral cover
- Short term insurance
- Credit Life
- Travel insurance
- Is your business covered?
- Secure Investments
- Explore Insure
- Life cover
- Get a call back
- Explore MyCover life
- Funeral cover
- Individual R10,000
- Individual R30,000
- Family Cover
- Build your own cover
- Get a call back
- Explore MyCover Funeral
- Individual R10,000
- Individual R30,000
- Family Cover
- Build your own cover
- Short term insurance
- Vehicle insurance
- Building insurance
- House contents insurance
- Valuables insurance
- Get a call back
- Explore MyCover short term insurance
- Vehicle insurance
- Building insurance
- House contents insurance
- Valuables insurance
- Credit Life
- Home loan credit life
- MFC Vehicle Finance Assurance
- Overdraft Assurance
- Balance Protection Plan
- Personal loan Assurance
- Get a call back
- Explore credit life
- Home loan credit life
- MFC Vehicle Finance Assurance
- Overdraft Assurance
- Balance Protection Plan
- Personal loan Assurance
- Travel insurance
- Is your business covered?
- Secure Investments
- Guaranteed Growth Plan
- Guaranteed Income Plan
- Get a call back
- Explore MyCover Funeral
- Guaranteed Growth Plan
- Guaranteed Income Plan
- Plan
- Financial planning
- Estate, wills & trust services
- Nedbank Private Wealth
- Speak to a financial adviser
- Explore Plan
- Financial planning
- Investment planning
- Insurance planning
- Give
- Retirement planning
- Investment planning
- Insurance planning
- Give
- Retirement planning
- Estate, wills & trust services
- Will drafting
- Ensure your estate is managed by an executor | Nedbank
- Trust services
- Financial accounting
- Tax services
- Leave the admin of your estate to us, and not to your loved ones | Nedbank
- Will drafting
- Ensure your estate is managed by an executor | Nedbank
- Trust services
- Financial accounting
- Tax services
- Leave the admin of your estate to us, and not to your loved ones | Nedbank
- Nedbank Private Wealth
- Speak to a financial adviser
- Learn
- Blog
- Explore Learn
- Blog
- Contact us
- Talk to us
- Find us
- Explore Contact us
- Talk to us
- Find us
Digital Wallet
Terms and conditions
1. Definitions
In these terms and conditions, the words below have specific meanings, and the singular includes the plural.
1.1 Authentication credentials – the credentials you use to unlock your mobile or wearable device and authorise payments. These credentials depend on your device and may be a PIN, a fingerprint, or face or eye biometrics.
1.2 Card – your Nedbank or American Express credit, debit, charge, cheque or prepaid card with a Mastercard, a Visa or an American Express logo. Garage and private-label cards without card association branding do not qualify for digital wallets.
1.3 Digital wallet – a third-party wallet that you may load your card into to transact digitally through a mobile or wearable device. The following digital wallets are eligible: Apple Pay, Fitbit Pay, Garmin Pay, Google Pay, Samsung Pay, and SwatchPAY!
1.4 Digital-wallet provider – the provider of the digital wallet.
1.5 Merchant – a provider of goods and services that accepts payment through a card machine, an app or an e-commerce website. The card machine must have a contactless symbol and accept contactless payments for most digital-wallet purchases, excluding Samsung Pay.
1.6 Nedbank, we, us or our – Nedbank Limited (registration number 1951/000009/06) and its successors or assigns, including Nedbank Group, unless indicated otherwise.
1.7 Terms – these terms and conditions, which apply when you load your card into a digital wallet.
2. Using digital wallets
2.1 Loading cards into digital wallets
2.1.1 Loading cards into digital wallets is subject to these terms and your initial card agreement, as well as the terms and conditions and privacy notices of merchants and digital-wallet providers.
2.1.2 You can load your card into a digital wallet by:
2.1.2.1 opening the digital wallet;
2.1.2.2 accepting the terms and conditions of the digital-wallet provider;
2.1.2.3 following the process to register your card;
2.1.2.4 accepting these terms; and
2.1.2.5 activating your card by either entering the one-time password (OTP) that we will send to you via SMS or by contacting the Nedbank Call Centre on +27 (0)860 775 775.
2.1.3 You can also load your card into the Apple Pay wallet directly from the Nedbank Money and Nedbank Private Wealth app.
2.2 Security
2.2.1 Your device authentication credentials are used to authorise your card transactions via the digital wallet. Therefore, you must not share your authentication credentials with anyone, and you must store only your own biometrics on your device.
2.2.2 If the information of another person is used to transact on your card, these transactions will be treated as if you had authorised them.
2.3 Transacting
2.3.1 You can transact via the digital wallet using your card by:
2.3.1.1 opening the digital wallet with the authentication credentials you have chosen during registration; and
2.3.1.2 tapping your device against the card machine.
2.4 Transaction history
2.4.1 The digital-wallet provider may provide lists of transactions done using its digital wallets.
2.4.2 All your card transactions will still be available on your card statement, the Nedbank Money and Nedbank Private Wealth apps and Online Banking.
2.5 Mobile data
You must have mobile data to transact with digital wallets.
2.6 Replacement or renewed cards
2.6.1 If we issue you replacement or renewed cards (when your card expire) that are personalised with your name, we will load your digital wallets automatically so you can continue to transact using the digital wallet.
2.6.2 If your replaced or renewed card is not personalised with your name, you will need to manually reload it into the digital wallet.
2.7 Lost, stolen or new devices
2.7.1 If your device is lost or stolen, phone the Nedbank Contact Centre on +27 (0)860 775 775 to have your card deleted from the digital wallet or suspended. There is no need to block or replace your card unless it is also lost or stolen.
2.7.2 If you have a new device, you must delete your cards from your old device and register them on your new device.
2.8 Personal information
2.8.1 The digital-wallet provider will receive the card information that you provide when you load your card into the digital wallet and will encrypt it before sending it to us to request registration of your card.
2.8.2 We will then give unique payment credentials to the digital-wallet provider so that it is not necessary to store any of your card information to facilitate payments. Always refer to the terms and conditions and privacy policy of the digital-wallet provider for more information.
2.8.3 We may receive some information about your device, location, and digital-wallet provider account to help detect and prevent possible fraud. This information will be used only for enabling digital-wallet transactions.
2.9 Suspension of service
2.9.1 We may suspend or terminate the use of your card in digital wallets if you breach these terms or if we suspect any fraudulent activity or misuse of your card.
2.9.2 The digital-wallet provider also reserves the right to suspend or terminate your use of the card and/or change the functionality of the wallet without reference to us. If this happens, we will not be liable to you or any third party.
2.10 Removing cards from digital wallets
You can remove your cards at any time by choosing the deletion option in the digital wallet or by phoning the Nedbank Contact Centre on +27 (0)860 775 775.
3. General
3.1 You will continue to earn Greenbacks, American Express Membership Rewards points and SAA Voyager miles at the same rate as when you use your card at a card machine, on the app or on an e-commerce website.
3.2 Although there is currently no charge for loading your card into a digital wallet, we may, at our discretion and after having given you written notice first, charge for the digital-wallet functionality (or additional features or functionality).
3.3 You are responsible for any fees that the digital-wallet provider or any other third party may charge.
3.4 For any dispute regarding your transactions call the Nedbank Contact Centre on +27 (0)800 555 111. Depending on the type of transactions, you can dispute them within 30 days from your statement date.
3.5 We may change these terms and give you written notice. If any of these terms or subsequent updates to them conflict with any terms or conditions in your initial card agreement, these terms (in this addendum) will apply to the extent of the conflict.
3.6 It is specifically agreed that these terms or any subsequent updates to them cannot apply for longer than the term of your initial card agreement, and these terms will end immediately when your initial card agreement ends.
3.7 These terms are governed by the laws of the Republic of South Africa.
4. Liability
4.1 If a clause in these terms is invalid, illegal or unenforceable, it will not affect the validity, legality or enforceability of the remaining clauses of these terms.
4.2 If we fail to exercise or enforce any right or provision of these terms, it will not constitute a waiver of that right or provision.
4.3 Any breach under these terms entitles us, in addition to our normal common-law remedies, to take legal action, and you agree to reimburse us for the costs associated with that legal action on the attorney-and-own-client scale.
5. Contact us
Phone us on 0800 555 111 or visit any of our branches or nedbank.co.za for help.
6. Alternative dispute resolution
6.1 If you have a complaint, phone us on +27 (0)860 444 000 or email us at clientfeedback@nedbank.co.za. We are available on weekdays from 08:00 to 17:00 and Saturdays from 08:00 to 12:00. If you have a dispute or a complaint about your account, you will need to send us a written statement setting out the dispute or the complaint. We undertake to investigate your dispute or complaint within a reasonable time, keep you informed during the investigation and provide you with a final written response.
6.2 If you are not satisfied with our response referred to above, you have the right to contact the Ombudsman for Banking Services, the Financial Sector Conduct Authority or the National Consumer Tribunal, using the details below:
Ombudsman for Banking Services
Tel: +27 (0)860 800 900 +27 (0)11 712 1800
Email: info@obssa.co.za
Physical address: Ground Floor, 34 Fricker Road, Illovo, Johannesburg |
Financial Sector Conduct Authority
Tel: +27 (0)12 428 8000 +27 (0)12 428 8012 +27 (0)80 020 2087 +27 (0)80 011 0443
Fax: +27 (0)12 347 0221
Email: info@fsca.co.za
Physical address: Block B, Riverwalk Office Park, 41 Matroosberg Road, Ashlea Gardens, Pretoria, 0081
Postal address: PO Box 35655, Menlo Park, 0102 |
National Consumer Tribunal
Tel: +27 (0)10 006 0484
Fax: +27 (0)12 663 5693
Email: registry@nct.org.za
Physical address: Ground Floor, Block B, Lakefield Office Park, 272 West Avenue, corner West Avenue and Lenchen Avenue North, Centurion
|