Lottery games

Terms and conditions

1. Introduction

1.1 These terms and conditions below apply if you play Ithuba lottery games using Nedbank’s banking channels, which include Nedbank Online Banking, Money app and Cellphone Banking. 

1.2 You will also need to adhere to the following: 

The terms and conditions of the Nedbank channels, which are available on the Nedbank digital  channels.

• The terms and conditions of the Ithuba website and those of the Ithuba Games, which are available at national lottery.co.za. References to ‘ticket entries’ and ‘retailer’ in the game rules of Ithuba must be interpreted as ‘Nedbank electronic entries’ and Nedbank respectively.

• The Ithuba Participants’ Code of Practice, when you buy an Ithuba ticket and thereby become a participant. This code provides information on all the procedural issues for taking part in the Ithuba Games and the process for claiming prizes, making enquiries and laying complaints. You may request a copy of the Participants’ Code of Practice by calling the Ithuba helpline on 0800 484 822 (only calls from landlines are toll-free).

  1.3 The Ithuba tickets that you buy from Nedbank are issued by Ithuba and contain information such as draw numbers and draw dates. Nedbank is not liable for any incorrect information displayed on the tickets.

  1.4 You will be debited additional fees and charges when using the Nedbank digital channels. These fees and charges may change – we will give reasonable notice if they do.

2. Definitions 

2.1 The words and expressions below mean the following, and similar words and expressions will mean the same: 

2.1.1 Ithuba Holdings (RF) (Pty) Ltd – the company operating the national lottery under a licence agreement concluded with the Department of Trade, Industry and Competition and the National Lotteries Commission, having its principal business situated at 14a Charles Crescent, Eastgate Extension 4, Sandton.

2.1.2 Ithuba Games – the games offered under the Ithuba licence as part of the national lottery. These are games in which a winning participant is determined, in whole or in part, by reference to numbers or other symbols selected by the participant or automatically generated by the central systems of Ithuba. These games include LOTTO, LOTTO PLUS 1, LOTTO PLUS 2, PowerBall, PowerBall PLUS and DAILY LOTTO.

2.1.3 Ithuba ticket – a ticket or valid receipt proving an entry into the relevant draw or game that a participant gets from a retailer through an online platform after having played any of the games, as applicable. ‘Receipt’ will bear the same corresponding meaning as ‘ticket’, depending on the game played.

2.1.4 Nedbank’s digital channels – Nedbank Cellphone Banking, Money app and Online Banking. 

2.1.5 Participant – you, the player, having chosen to play the Ithuba Games by buying a ticket.

2.1.6 Quick Pick – when numbers are randomly generated by the Ithuba central gaming systems.

3. Ithuba Games and how to play

3.1 LOTTO is a game of chance in which the player must choose six numbers from a field of 52 numbers. 

3.2 LOTTO PLUS 1 is an extension of the LOTTO game in which number selections made for a LOTTO draw are wagered for an additional corresponding LOTTO PLUS 1 draw. It gives participants a second chance to win in the LOTTO game at an additional cost. You cannot enter the ticket into the LOTTO PLUS 1 draw unless you have played the LOTTO game.

3.3 LOTTO PLUS 2 is a further extension of the Ithuba LOTTO game in which number selections made for a LOTTO draw are wagered for an additional corresponding LOTTO PLUS 2 draw. It gives participants a third chance to win in the LOTTO game at an additional cost. You cannot enter the ticket into the LOTTO PLUS 2 draw unless you have played the LOTTO game and entered the ticket into the LOTTO PLUS 1 draw.

3.4 PowerBall is a game of chance. The PowerBall game has two grids. In the first or main grid the player must select five numbers from a field of 50 numbers. In the second or secondary grid the player must select one of 20 numbers. This is not a bonus ball; it is the PowerBall, which is a vital component of the game. 

3.5 PowerBall PLUS is an extension of the PowerBall game in which number selections made for a PowerBall draw are wagered for an additional corresponding PowerBall PLUS draw. It gives Participants a second chance to win in the PowerBall game at an additional cost. You cannot enter the ticket into the PowerBall PLUS draw unless you have played the PowerBall game.

3.6 DAILY LOTTO is a game of chance. A player can either manually choose five numbers between 1 and 36, or a player can decide to make a Quick Pick selection. There will be no rollovers for the DAILY LOTTO game and jackpots will be won daily. With no rollovers, meaning if there is no jackpot-winning combination, the jackpot will roll down to the next division. In the unlikely event that there are no winners in division 1 and 2, the allocation will move to division 3. Should there be no winners in division 1, 2 and 3, the prize allocations will move to division 4. Should there be no winning combinations across all four divisions, the jackpot will then roll over to the next draw. 

3.7 The DAILY LOTTO draw will take place every night, except on Christmas Day.

4. Rules for playing the National Lottery on the Nedbank digital channels

4.1 You must be at least 18 years old to play Ithuba Games.

4.2 You must have a qualifying Nedbank current account, savings or credit card account. 

4.3 When you buy a ticket, it will be entered in the next available draw by Ithuba automatically. 

4.4 Any dispute regarding which draw the Ithuba Ticket was entered into will be decided solely by reference to the time and date stamp of when the transaction to buy the Ithuba ticket was performed, regardless of any information to the contrary on the ticket itself. 

4.5 When you play Quick Pick, the Quick Pick numbers will be displayed only after you have completed your purchase. 

4.6 Ticket purchases are not refundable or reversible once the transaction has been confirmed.

4.7 If you play an Ithuba Game on the Nedbank Cellphone Banking channel, you may play a minimum of two and a maximum of five boards if you choose your own numbers. If you use Quick Pick on any of the Nedbank Digital Banking channel, you may play a minimum of two and a maximum of 20 boards. 

4.8 You may buy an Ithuba ticket for up to 10 consecutive draws (multi-draws) on the Nedbank digital channels. 

4.9 Lottery game ticket purchases are subject to online LOTTO and payment limits.

4.10 For LOTTO, the period covered by the selected multi-draw will start on the first Saturday or Wednesday after the date on which you made your selection, subject to the applicable timeframes set out in clause 4.12. This period will end when the number of draws conducted corresponds with the number of draws selected and indicated on the Ithuba ticket.

4.11 For PowerBall, the period covered by the selected multi-draw will start on the first Tuesday or Friday on which you made your selection, subject to the applicable time frames set out in clause 4.12. This period will end when the number of draws conducted corresponds with the number of draws selected and indicated on the Ithuba ticket. 

4.12 The time frames for buying tickets are as follows:

4.12.1 You can buy LOTTO boards during these times only: 

Wednesday and Saturday – 06:00 to 20:25.

Other days 

(Monday, Tuesday, Thursday, Friday and Sunday) – 06:00 to 23:30. 

4.1.2.2 You can buy PowerBall boards during these times only: 

Tuesday and Friday – 06:00 to 20:25.

Other days 

(Monday, Wednesday, Thursday, Saturday and Sundays) – 06:00 to 23:30.

4.12.3 You can buy DAILY LOTTO boards daily from Monday to Sunday, 06:00 to 20:25.

5. Payment of winning

5.1 If you win, Nedbank will pay your winnings in line with the following:

5.1.1 Winners are chosen by Ithuba and any disputes in this regard must be taken up with Ithuba directly. 

5.1.2 Nedbank will, on instruction from Ithuba, pay winnings of R249 999 or less into the Nedbank account used to buy the Ithuba tickets within seven working days after the winners have been announced. 

5.1.3 If you win more than R249 999, you will have to collect your winnings from Ithuba’s offices. 

5.1.4 If your winnings cannot be deposited into the account used to buy the Ithuba ticket, Nedbank will try once to contact you to advise you that you will have to collect your winnings from Ithuba offices. 

5.1.5 Nedbank will try its best to contact winners who have won more than R250 000 to tell them of their winnings. Winnings must be collected by the winner from Ithuba’s offices. Winners must call the Ithuba helpline on 0800 484 822 (only calls from a landline are toll-free) to get the details of how to claim their prize and will be required to complete a document to verify their identity.

6. Other rules

6.1 Nedbank product specifications and other publications and/or disclaimers will form part of these terms and conditions.

6.2 Due to Google Play Store policy, lottery games purchases from the Android version of the Money app are no longer allowed outside of South Africa.

6.3 By buying an Ithuba ticket, you give Nedbank express permission to use your personal information to facilitate the payment of winnings.

6.4 Your personal details will be shared with Ithuba, should your winnings be over R250 000. If you win, you consent to Nedbank sharing your information with Ithuba.

6.5 The holder of the account used to buy the Ithuba ticket is the legal owner of the Ithuba ticket and any associated winnings, unless the Ithuba ticket has been bought fraudulently. 

6.6 Ithuba jackpots and draw results are determined and confirmed solely by the Ithuba central gaming system and Nedbank will act on information determined and given by Ithuba. If you would like to query any results, your query must be sent directly to Ithuba. 

6.7 Ithuba may cancel or postpone a draw at any time at its sole discretion.

7. Exclusion of liability (disclaimer)

Although Nedbank will try to give accurate and up-to-date information on this site Nedbank and Ithuba do not make any representations or give any warranties, whether expressly, tacitly or implied, as to the operation of the site, or the information, content, material and products that are included and available on this site. Nedbank, its employees, agents and associates will not be liable for any damage arising or resulting from the use of or the inability to use this site or the information contained here, including direct, indirect, incidental, punitive and consequential damages.

8. Contact information for complaints and more information

8.1 Nedbank

Contact Nedbank on 0800 555 111 or visit any of its branches or www.nedbank.co.za for assistance and queries.

8.2 Alternative dispute resolution

8.2.1 If you have a dispute or complaint regarding your account, you can call our Client Complaints Helpline on 0860 444 000 or email us at clientfeedback@nedbank.co.za. You will need to give us a written statement setting out the dispute or complaint. We will investigate your dispute or complaint within a reasonable time, keep you informed during the investigation, and give you a final written response.

8.2.2 If your dispute or complaint remains unresolved or you are dissatisfied with the outcome, please email us at complaintappeals@nedbank.co.za.

8.2.3 You also have the right to contact the National Financial Ombudsman and/or the Financial Sector Conduct Authority and/or the National Consumer Tribunal at any time using the details below: