Lottery games
Terms and conditions
1. Introduction
1.1 Sizekhaya lottery games are restricted to players aged 18 years or older, and no one under the age of 18 may play. You are encouraged to play responsibly and remember that it is only a game. Winning is not guaranteed, and losses are possible.
1.2 For support or counselling, please contact the South African Responsible Gambling Foundation toll‑free line on +27 800 006 008.
1.3 These terms and conditions and the Nedbank Privacy Notice apply when you play Sizekhaya lottery games, using Nedbank's digital channels, including Nedbank Online Banking, the Money app and Cellphone Banking.
1.4 You must comply with the following:
1.4.1 Nedbank digital channel terms and conditions, which are available on the Nedbank digital channels.
1.4.2 Sizekhaya website and games terms and conditions which are available at nationallottery.co.za. References to 'ticket entries' and 'retailers' in the game rules mean Nedbank electronic entries and Nedbank, respectively.
1.4.3 The Sizekhaya Participants' Code of Practice which applies once you buy a ticket and thereby become a participant. This code explains how to play, claim prizes, make enquiries and lodge complaints. You may request a copy by calling the Sizekhaya helpline on +27 10 061 3070 or 086 102 6000 (only calls from landlines are toll-free) or emailing support@sizekhaya.co.za.
1.5 Sizekhaya issues tickets that you buy from Nedbank and include details such as draw numbers and draw dates. Nedbank is not liable for any incorrect information displayed on the tickets.
1.6 Additional fees and charges apply when using the Nedbank digital channels. These fees and charges may change, but we will give reasonable notice if they do.
2. Definitions
2.1 The words and expressions below mean the following, and similar words and expressions will mean the same:
2.1.1 Sizekhaya – Sizekhaya Holdings (RF) (Pty) Ltd, the company operating the national lottery under a licence agreement concluded with the Department of Trade, Industry and Competition and the National Lotteries Commission, having its principal business situated at Homestead R – AL Sandton Rivonia, 36–38 Homestead Road, Rivonia, Gauteng, 2191.
2.1.2 Sizekhaya lottery games – the games offered under the Sizekhaya licence as part of the national lottery. These are games in which a winning participant is determined, in whole or in part, by reference to numbers or other symbols selected by the participant or automatically generated by the central systems of Sizekhaya. These games include LOTTO, LOTTO PLUS 1, LOTTO 5 MAX, POWERBALL, POWERBALL EXTRA, and DAILY LOTTO.
2.1.3 Sizekhaya ticket or ticket – a ticket or valid receipt proving an entry into the relevant draw or game that a participant gets from a retailer through an online platform after having played any of the games, as applicable. 'Receipt' will bear the same corresponding meaning as 'ticket', depending on the game played.
2.1.4 Nedbank's digital channels – Nedbank Cellphone Banking, the Money app and Online Banking.
2.1.5 Participant – you, the player, having chosen to play the Sizekhaya games by buying a Sizekhaya ticket.
2.1.6 Quick Pick – when numbers are randomly generated by the Sizekhaya central gaming systems.
3. How to play the Sizekhaya games
3.1 LOTTO is a game of chance where you choose 6 numbers from a field of 52 numbers or select a Quick Pick.
3.2 LOTTO PLUS 1 is an extension of the LOTTO game where selections made for a LOTTO draw are wagered for an additional corresponding LOTTO PLUS 1 draw. It gives you a second chance to win in the LOTTO game at an additional cost. You cannot enter the ticket into the LOTTO PLUS 1 draw unless you have played the LOTTO game.
3.3 LOTTO 5 MAX is a further extension of the Sizekhaya LOTTO game where number selections made for a LOTTO draw are wagered for an additional corresponding LOTTO 5 MAX draw. It gives you a third chance to win in the LOTTO game at an additional cost. You cannot enter the ticket into the LOTTO 5 MAX draw unless you have played the LOTTO game and entered the ticket into the LOTTO PLUS 1 draw.
3.4 POWERBALL is a game of chance with 2-grid selection. In the first or main grid you must select 5 numbers from a field of 50 numbers or make a Quick Pick selection. In the second or secondary grid you must select 1 of 16 numbers. This is not a bonus ball; the POWERBALL is a vital component of the game.
3.5 POWERBALL EXTRA is an extension of the POWERBALL game where number selections made for a POWERBALL draw are wagered for an additional corresponding POWERBALL EXTRA draw. It gives you a second chance to win in the POWERBALL game at an additional cost. You cannot enter the ticket into the POWERBALL EXTRA draw unless you have played the POWERBALL game.
3.6 DAILY LOTTO is a game of chance. You can either manually choose 5 numbers from 1 to 36, or select a Quick Pick. There will be no rollovers for the DAILY LOTTO and jackpots will be won daily. With no rollovers, meaning if there is no jackpot-winning combination, the jackpot will roll down to the next division. In the unlikely event that there are no winners in division 1 and 2, the allocation will move to division 3. If there are no winners in division 1, 2 and 3, the prize allocations will move to division 4. If there are no winners in any division, the jackpot rolls over to the next draw.
3.7 The DAILY LOTTO draws will take place every night, except on Christmas Day.
3.8 The allocation of prizes, prize tiers, Sizekhaya game and associated procedures will be governed by the officially approved game rules as determined by Sizekhaya and approved by the National Lotteries Commission.
4. Rules for playing the Sizekhaya games on the Nedbank digital channels
4.1 You must be at least 18 or older to play Sizekhaya games.
4.2 You must have a qualifying Nedbank current account, savings or credit card account.
4.3 When you buy a ticket, it will be entered in the next available draw by Sizekhaya automatically.
4.4 Transactions to play Sizekhaya games are subject to a maximum daily limit of R1 000.
4.5 Any dispute regarding which draw the Sizekhaya ticket was entered into will be decided based on the time and date stamp of when the transaction to buy the ticket was performed, regardless of any information to the contrary on the ticket itself, and the Sizekhaya terms and conditions for the game will apply.
4.6 If you choose Quick Pick, the numbers will only show after you complete your purchase.
4.7 Ticket purchases are not refundable or reversible once the transaction has been confirmed.
4.8 When you play a Sizekhaya game on a Nedbank digital channel, you can play a minimum of 2 to 5 boards if you choose your own numbers. If you use Quick Pick, you can play a minimum of 2 to 20 boards.
4.9 You may buy an Sizekhaya ticket for up to 10 consecutive draws (multi-draws) on the Nedbank digital channels.
4.10 Lottery game ticket purchases are subject to a maximum daily limit of R1,000.
4.11 For LOTTO, the period covered by the selected multi-draw will start on the first Saturday or Wednesday after the date on which you made your selection, subject to the applicable timeframes set out in clause 4.13. This period will end when the number of draws conducted corresponds with the number of draws selected and indicated on the Sizekhaya ticket.
4.12 For POWERBALL, a multi-draw starts on the first Tuesday or Friday after you make your selection (subject to the applicable time frames set out in clause 4.13). This period ends once the selected number of draws conducted corresponds with the number of draws selected and indicated on the Sizekhaya ticket.
4.13 The time frames for buying tickets are as follows:
4.13.1 You can buy LOTTO boards during these times only:
4.13.1.1 Wednesday and Saturday from 06:00 to 20:25.
4.13.1.2 Monday, Tuesday, Thursday, Friday and Sunday from 06:00 to 23:30.
4.13.2 You can buy POWERBALL boards during these times only:
4.13.2.1 Tuesday and Friday from 06:00 to 20:25.
4.13.2.2 Monday, Wednesday, Thursday, Saturday and Sundays from 06:00 to 23:30.
4.13.3 You can buy DAILY LOTTO boards daily from Monday to Sunday, 06:00 to 20:25.
5. Payment of winning
5.1 If you win, Nedbank will pay your winnings in line with the following:
5.1.1 Winners are chosen by Sizekhaya and any disputes in this regard must be taken up with Sizekhaya directly.
5.1.2 On instruction from Sizekhaya, Nedbank will pay winnings of R249,999 or less into the Nedbank account used to buy the Sizekhaya tickets within 7 working days after the winners have been announced.
5.1.3 If you win more than R249,999, you will have to collect your winnings from Sizekhaya's offices.
5.1.4 If your winnings cannot be deposited into the account used to buy the Sizekhaya ticket, Nedbank will notify you via SMS (on the contact number we have on record for you) and/or in-app notifications on the Money app to advise you that you will need to collect your winnings from Sizekhaya offices.
5.1.5 Nedbank will make reasonable efforts to contact winners (on the contact details that we have in record) who have won amounts exceeding R250,000 to notify them of their winnings but Nedbank is not liable where a winner fails to collect their winnings. Winnings must be collected by the winner from Sizekhaya's offices. Winners must call the Sizekhaya helpline on 0861 026 000 (only calls from a landline are toll-free) to get the details of how to claim their prize and will be required to complete a document to verify their identity.
6. Other rules
6.1 Nedbank product specifications and other publications and disclaimers will form part of these terms and conditions.
6.2 Due to Google Play Store policy, lottery games or Sizekhaya games purchases from the Android version of the Money app are no longer allowed outside of South Africa.
6.3 You give Nedbank express permission to use your personal information in accordance with our privacy notice and to facilitate the payment of winnings when you buy a Sizekhaya ticket.
6.4 Your personal details will be shared with Sizekhaya, if your winnings are over R250,000. If you win, you consent to Nedbank sharing your information with Sizekhaya.
6.5 The holder of the account used to buy the Sizekhaya ticket is the legal owner of the Sizekhaya ticket and any associated winnings, unless the Sizekhaya ticket has been bought fraudulently.
6.6 Sizekhaya jackpots and draw results are determined and confirmed solely by the Sizekhaya central gaming system and Nedbank will act on information determined and given by Sizekhaya. If you would like to query any results, your query must be sent directly to Sizekhaya.
6.7 Sizekhaya may cancel or postpone a draw at any time at its sole discretion.
7. Exclusion of liability (Disclaimer)
7.1 Although Nedbank will try to give accurate and up-to-date information on this site, Nedbank and Sizekhaya do not make any representations or give any warranties, whether expressly, tacitly or implied, as to the operation of the site, or the information, content, material, and products that are included and available on this site. Nedbank, its employees, agents and associates will not be liable for any damage arising or resulting from the use of or the inability to use this site or the information contained here, including direct, indirect, incidental, punitive, and consequential damages.
8. Contact information for complaints and more information
8.1 Contact Nedbank on 0800 555 111 or visit any of its branches or nedbank.co.za for assistance and queries.
8.2 Alternative dispute resolution
8.2.1 If you have a dispute or complaint regarding your account, you can call our Client Complaints Helpline on 0860 444 000 or email us at clientfeedback@nedbank.co.za. You will need to give us a written statement setting out the dispute or complaint. We will investigate your dispute or complaint within a reasonable time, keep you informed during the investigation, and give you a final written response.
8.2.2 If your dispute or complaint remains unresolved or you are dissatisfied with the outcome, please email us at complaintsappeals@nedbank.co.za.
8.2.3 You also have the right to contact the National Financial Ombudsman, the Financial Sector Conduct Authority, and the National Consumer Tribunal at any time using the details below:
8.2.3.1 National Financial Ombudsman (NFO)
Tel: +27 860 800 900
WhatsApp: +27 66 473 0157
Email: info@nfosa.co.za
Physical address: (Johannesburg) Ground Floor, 110 Oxford Road, Houghton Estate, Johannesburg, Gauteng 2198 (Cape Town) Claremont Central Building 6th floor 6 Vineyard Road, Claremont Western Province 7700
8.2.3.2 Financial Sector Conduct Authority
Tel: +27 12 428 8000/+27 12 428 8012/+27 80 020 2087/+27 80 011 0443
Fax: 012 347 0221
Email: info@fsca.co.za
Physical address: Block B, Riverwalk Office Park, 21 Matroosberg Road, Ashlea Gardens, Pretoria, 0081 Postal address: PO Box 35655, Menlo Park, 0102
8.2.3.3 National Consumer Tribunal
Tel: +27 10 006 0484
Fax: +27 12 663 5693
Email: registry@nct.org.za
Physical address: Ground Floor, Block B, Lakefield Office Park, 272 West Avenue, Corner West Avenue and Lenchen Avenue North, Centurion
8.2.4 If you have a query or complaint that does not relate to Nedbank, you must send it to either of the following parties:
8.2.4.1 National Lottery Operator
Tel: +27 10 061 3070 or +27 86 102 6000
Email: support@sizekhaya.co.za
Postal address: Homestead R - AL Sandton Rivonia, 36–38 Homestead Road, Rivonia, Gauteng, 2191
8.2.4.2 National Lotteries Board
Tel: +27 12 394 3440
Postal address: PO Box 1556, Brooklyn Square, Pretoria, 0075
