Getting your passport doesn’t have to involve taking a day off from work to queue and fill in forms. You can apply online, then make an appointment to capture your biometrics at a participating Nedbank branch. Conveniently, you can collect the new passport at the same branch when it’s ready.

See participating branches below.

How to apply for a passport at a participating Nedbank branch

To complete the process, you will need to capture the online form, upload your documents, pay online and visit a branch to capture your biometrics.​

​Visit the eHomeAffairs website to register your profile or log in with an existing profile and follow the steps below: ​

1. Create a new application or continue with a previously saved one
   
   
2. Complete the online form
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3. Upload necessary documents
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4. Pay online with Nedbank​
   To pay online, you must have your Nedbank profile number, which you can find by logging in to the Money app or Online Banking. On the Money app, you’ll find your profile number at the top of the screen under More. On Online Banking, click on your initials at the top right of the screen.
   
   You will also be asked to enter a bank user ID. For Nedbank this is '1'.
   
   To release the payment, log in to the Money app or Online Banking go to Pay, select Government payments, then select the payment you want to complete. The amount and reference details will be prepopulated.
   
   
5. Select a date and participating Nedbank branch for your physical appointment
   On that date you will have to visit the selected Nedbank branch in person so that we can capture your biometrics. Bring your booking confirmation and ID book or card with you. At the branch, your fingerprints will be scanned, and a photo will be taken.
   
   These requirements are different for children under the age of 18. Please consult the Department of Home Affairs (DHA) website for more information.
   
   
6.  Collect your passport
   When your passport is ready, you will be notified via SMS, and you can collect it at the branch you selected.

How to apply for your passport at the DHA

You can queue at the nearest Department of Home Affairs (DHA) office to apply in person, where you will also pay the prescribed fee, with the following documents:

• A completed passport application Form (DHA-73),
• The original and a copy of your original ID (or birth certificate if you’re less than 16 years old),
• A parental consent form if you’re under 18,
• 2 colour photographs that comply with the passport and ID photograph specifications.

Frequently asked questions

What is a passport?

A South African passport verifies your nationality as a South African citizen, so you need one to travel to any foreign country. A passport is the key that unlocks the door to international travel. If you’re planning to travel abroad, you must apply for one well in advance.

South Africa has 6 different types of passports that are issued according to the category of traveller – including child passports for those under 16 years of age. If you’re a frequent traveller, consider getting a maxi passport. These are 48-page documents specifically designed for people who travel often. They contain the same information as regular passports but have more pages.

All South African passports include the following information:

• Birth date 
• Birthplace
• Sex of the passport holder
• Given names and surnames of the passport holder
• Expiry date
• Issue date
• Issuing authority
• Issuing country
• Nationality of the passport holder
• Passport number
• A photo of the passport holder
• Type of passport

What if I’ve lost my passport?

If you don’t have your old passport or don’t remember your passport number, you can still apply for a new one, but the process will be slightly different. See the DHA website for more information.

Do I have to renew my South African passport?

South African passports are valid for 10 years and must be renewed once they have expired. It’s important to keep track of your passport’s expiry date and apply for renewal well in advance of any travel plans.

Do I still have to bring photos for my passport application?

You will have to bring 2 passport photos that meet the specific size and quality requirements outlined in the passport and ID photograph specifications if you apply in person at a DHA office that is not enabled to take biometrics.

However, if you’re applying online and having your biometrics captured at Nedbank, you won’t need to bring physical photos because your ID image will be captured digitally.