24/7 access at your fingertips

Enjoy anytime-anywhere access to your home loan from your phone or computer.

How to manage your home loan online

To access your home loan account, and all the benefits that come with our world-class digital banking service, simply log on to the Money app or Online Banking with your Nedbank ID, or register a profile on our Cellphone Banking platform. 

Money app

You’ll love this safe and secure way to check or update your debit order information, download statements, request a settlement amount, etc. Get the Money app for full-service banking at your fingertips.

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Online Banking

Enjoy desktop convenience when viewing and downloading your home loan statements in any format that you prefer, as well as when managing your building loan or requesting a settlement or cancellation.

Go to Online Banking

Cellphone Banking

No data? No problem! Dial *120*001# from your cellphone to access a range of everyday-banking features. View and manage your account from anywhere – at any time.

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Settlement and cancellations

Settling your home loan is a huge financial achievement. We'd like to guide you through the legal processes involved once you have paid off your home loan and are selling your home.

Want a steady payment plan for your budget?

Set a fixed-interest rate for a specified period so that your interest rate will not change if the prime rate changes. A benefit of this is that even if the interest rate rises, the interest rate on your home loan will not change.

How-to guides

If you have a specific question with regard to your home loan, we have all the answers in our servicing portal.

We are here to support you – even through the tough times.

Debt assistance

Whether you need a short or a longer-term solution, our range of personalised solutions can give you some breathing space when you need it the most.

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debt counselling

Debt counselling

Debt counselling can help you find the right path through a tough situation.

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deceased estate

Deceased estate

What you need to do when managing the estate of a loved one who has passed.

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Missed a payment?

If your home loan account is in arrears and you have received a letter that contains a Pay@ reference number, you can make payment at any of the following retail stores. 

Participating retailers

  • Flash Traders
  • Pep
  • Pick n Pay
  • Massmart (Game, Makro, The Fruitspot, Builders, CBW, Jumbo Cash and Carry, Cambridge Food, and Shield)
  • Shoprite Checkers (Shoprite, Checkers and Checkers Hyper)
  • Ackermans
  • Boxer

Simply give the teller the letter you received and they will help you in completing your payment.

Get the Money app

For a secure and convenient way to manage your money, open an account, get a loan, or even buy gift and prepaid vouchers: get the Nedbank Money app.

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