Enbi is Nedbank’s digital assistant – a smart chatbot designed to help you with all your banking questions, guide you through Online Banking and the Money app, and is available for quick, easy 24/7 support.
It’s simple. Chat to Enbi in your Money app or Online Banking and it will guide you step-by-step through reversing a debit order. Just select Debit orders, pick the relevant account and scroll to Active Debit Orders. Choose the disputed debit order to see if it can be reversed.
Select the chat icon on the Money app or Online Banking, ask about profile limits, and Enbi will walk you through the steps to view or change them, quickly and easily.
Yes – it’s part of what makes Enbi your self-service banking companion. It uses deep links to take you directly where you need to be, saving you time and effort.
Enbi is available 24/7 to answer your questions, guide you through secure banking transactions, help you explore features and navigate the Money app and Online Banking with ease.
It’s easy – just tap the chat icon on the Money app or Online Banking and Enbi will guide you through all your banking tasks and questions.
By using navigational deep links and encrypted channels, Enbi keeps your data protected – ensuring secure transactions, while making it easy to navigate features.
No, you can use Enbi without logging in, and it’s there to help you if you run into login issues.
Type Chat to an agent and it will connect you to one of our human colleagues for help.
No, but it can put you in touch with someone who can.
Yes – logging in to Enbi not only keeps your data safe, but helps ensure that your interaction with our chatbot assistant is tailored to your personal needs.
Enbi’s answers come from verified Nedbank information and are regularly reviewed and updated by our teams to keep to be accurate, helpful and up to date.
