Don’t have your Nedbank ID yet?
Nedbank ID single sign-on gives you full digital access to Nedbank’s banking and lifestyle products and services on the Money app or Online Banking.
Log in
Log in to Online Banking or another one of our secured services.
Bank how and when you choose to, with the low fees or extra benefits you want.
Shop online or instore and earn rewards for it, with up to 55 days interest-free credit.
Buy foreign banknotes, transfer funds or shop globally with a travel card.
Great interest rates, with great flexibility and access to your money when you need it.
Personalised interest rates for affordable loans from R2,000 to R300,000.
Loan up to 100% of the property value or up to 105% if you are a first-time home buyer.
Choose a plan for yourself, family or build your own cover to suit your needs.
Get cover for your car, building, house contents, valuables and more.
Cover your bond, credit card, overdraft, loan and car repayments.
Choose a plan for yourself, family or build your own cover to suit your needs.
Take the right steps to achieve your financial goals with expert financial planning.
Plan for everything you own and owe, so your estate is in order when you’re gone.
Accounts
-
Everyday banking Safety, convenience and rewards
-
Youth banking For under 16s, or under 25s
-
Accounts -
Digital wallet Your phone is your bank account
-
Private Wealth The globally integrated account
-
Goal saving Easy access to interest earned
Credit cards
Digital banking
Switch to Nedbank
Fraud awareness
Forex
Rewards
Accounts
-
On demand Money available at any time
-
In 24 hours Cash in your hand the next day
-
In 32 days Funds ready within a month
-
End of term Investments left until maturity
Investment services
Share trading
Personal loans
Home loans
Student loans
Overdrafts
Vehicle finance
Solar finance
Life cover
Funeral cover
Short term insurance
Credit Life
Travel insurance
Is your business covered?
Secure Investments
Financial planning
Estate, wills & trust services
Nedbank Private Wealth
Speak to a financial adviser
Blog
Talk to us
Find us
- Login & Register
- Online Banking
- Online Share Trading
- NetBank Business
- NedFleet
- Nedbank Greenbacks
- Nedgroup Investments
- Nedbank ID
- Bank
- Accounts
- Credit cards
- Digital banking
- Switch to Nedbank
- Fraud awareness
- Forex
- Rewards
- Explore Bank
- Accounts
- Everyday banking
- Youth banking
- Accounts
- Digital wallet
- Private Wealth
- Goal saving
- See all accounts
- Get help choosing
- Family Banking
- Refugees and asylum seekers
- FAQ
- How-to guides
- Everyday banking
- MiGoals Premium
- MiGoals Plus
- MiGoals
- Discontinued accounts
- Youth banking
- Nedbank4Me
- Digital wallet
- MobiMoney
- Private Wealth
- Private Wealth Bundle
- Goal saving
- MyPocket
- American Express
- Amex Gold
- Amex Platinum
- Digital banking
- Switch to Nedbank
- Fraud awareness
- Forex
- Send and receive
- Rewards
- Save & Invest
- Accounts
- Investment services
- Share trading
- Explore Save & Invest
- On demand
- Club
- Money Market
- Stokvel
- In 24 hours
- JustInvest
- PlatinumInvest
- Tax-free Savings
- MoneyTrader
- EasyAccess Fixed Deposit
- PrimeSelect
- In 32 days
- Electronic 32Day Notice
- 32Day Notice
- End of term
- Tax-free Fixed Deposit
- Electronic Fixed Deposit
- Electronic Optimum Plus
- Platinum Fixed Deposit
- Fixed Deposit
- OptimumPlus
- Investment services
- Share trading
- Borrow
- Personal loans
- Home loans
- Student loans
- Overdrafts
- Vehicle finance
- Solar finance
- Explore Borrow
- Personal loans
- Consolidation loan
- Secondhand car loan
- Home improvement loan
- Exclusive short-term loan offers
- Explore loans
- FAQ
- How to guides
- Consolidation loan
- Secondhand car loan
- Home improvement loan
- Exclusive short-term loan offers
- Home loans
- Building loan
- Switching home loan
- Repossessed properties
- Start your home buying journey
- Solar-energy Finance
- Earn R29,600 p/m or less? See offer
- HomeVision extra funds
- Home-buying Toolkit
- Managing your home loan
- Explore home loans
- FAQ
- How to guides
- Track application
- Building loan
- Switching home loan
- Repossessed properties
- Start your home buying journey
- Solar-energy Finance
- Earn R29,600 p/m or less? See offer
- HomeVision extra funds
- Home-buying Toolkit
- Managing your home loan
- Student loans
- Explore student loans
- Overdrafts
- Vehicle finance
- Solar finance
- Insure
- Life cover
- Funeral cover
- Short term insurance
- Credit Life
- Travel insurance
- Is your business covered?
- Secure Investments
- Explore Insure
- Life cover
- Get a call back
- Explore MyCover life
- Funeral cover
- Individual R10,000
- Individual R30,000
- Family Cover
- Build your own cover
- Get a call back
- Explore MyCover Funeral
- Individual R10,000
- Individual R30,000
- Family Cover
- Build your own cover
- Short term insurance
- Vehicle insurance
- Building insurance
- House contents insurance
- Valuables insurance
- Get a call back
- Explore MyCover short term insurance
- Vehicle insurance
- Building insurance
- House contents insurance
- Valuables insurance
- Credit Life
- Home loan credit life
- MFC Vehicle Finance Assurance
- Overdraft Assurance
- Balance Protection Plan
- Personal loan Assurance
- Get a call back
- Explore credit life
- Home loan credit life
- MFC Vehicle Finance Assurance
- Overdraft Assurance
- Balance Protection Plan
- Personal loan Assurance
- Travel insurance
- Is your business covered?
- Secure Investments
- Guaranteed Growth Plan
- Guaranteed Income Plan
- Get a call back
- Explore MyCover Funeral
- Guaranteed Growth Plan
- Guaranteed Income Plan
- Plan
- Financial planning
- Estate, wills & trust services
- Nedbank Private Wealth
- Speak to a financial adviser
- Explore Plan
- Financial planning
- Investment planning
- Insurance planning
- Give
- Retirement planning
- Investment planning
- Insurance planning
- Give
- Retirement planning
- Estate, wills & trust services
- Will drafting
- Ensure your estate is managed by an executor | Nedbank
- Trust services
- Financial accounting
- Tax services
- Leave the admin of your estate to us, and not to your loved ones | Nedbank
- Will drafting
- Ensure your estate is managed by an executor | Nedbank
- Trust services
- Financial accounting
- Tax services
- Leave the admin of your estate to us, and not to your loved ones | Nedbank
- Nedbank Private Wealth
- Speak to a financial adviser
- Learn
- Blog
- Explore Learn
- Blog
- Contact us
- Talk to us
- Find us
- Explore Contact us
- Talk to us
- Find us
What do you need to go into a bank branch for?
What do you need to go into a bank branch for?
Staff writer
Posted 01/06/2023 Updated 03/11/2023 3 mins
It’s not a rhetorical question. What banking can you only do in-branch these days?
The digital age has really changed the way we bank, making it so much easier, more secure and more accessible through online banking and mobile banking apps. You can check your account balances, pay bills and access services from wherever you are. But even with all these amazing digital banking options, there are still a few services that require you to pop into a branch.
Let’s look at those services, before we go through all the products and services you can access digitally. Our ‘digital when you want it, human when you need it’ strategy aims to provide a perfect fit for your needs.
What services can be accessed only in a branch?
There are only a few reasons that require a visit to a Nedbank branch, including:
- changing ownership of your account, and
- unblocking your digital profile if there’s been fraud on your account.
The good news is that most of our branches are equipped to stay open and online during load-shedding, which is one less frustration to worry about if you do need to visit a branch.
Popular services you can access on the Nedbank Money app or Online Banking
The convenience and flexibility of secure digital banking can save you time and effort. You can access most of our accounts and services via the Money app or Online Banking, including the following:
- Limit changes
- Transfer limits
- Change the limit on the amount you can transfer from your account.
ATM limit change
- Change the limit on the amount of money you can withdraw from ATMs.
- Payment limit change
- Change the limit on the amount you can pay from your account up to R150,000, and up to R50,000 through Real Time Clearing (RTC).
Payment options
Instant pay
- Change the limit on the amount you can transfer instantly, either temporarily or permanently.
Pay to cellphone
- Change the limit on the amount you can pay to your cellphone.
Proof of payment
- Obtain proof of payment or have proof sent directly to the recipient.
Airtime, electricity and other value-added services
Prepaid
- Recharge your prepaid account with up to R3,000.
Lotto
- Buy tickets and manage the spending limit on your Lotto transactions.
Investments and tax
Investments
- Manage and monitor your investments.
Tax certificate
- Obtain a certificate for your tax and investment purposes.
Automatic payments
Beneficiary management
- Manage the individuals or entities you have designated to receive payments from your account.
Debit orders
- Set up and approve a new debit order or reverse ongoing automatic debits from your account.
Stop orders
- Modify existing stop orders on your account.
Our call centre can direct you to your nearest full-service branch for more complex requests
Account administration
Balance enquiry
- Check the current balance of your cheque, savings and investment accounts.
Statements
- View, manage, and share your account statement. Get a breakdown of your card statement to monitor your cash flow and modify how your statement is disposed of.
Account confirmation letter
- Obtain a written and stamped confirmation of your account details.
Change of details
- Update your email address or update secondary cellphone numbers for communication and verification.
Nedbank call centre
If you have an issue that you can’t resolve through digital banking, or you prefer a more human touch but don’t feel like making a trip to a branch, you can also contact our call centre on 0800 555 111 –available to help with all your banking needs at any time. Our money experts – or our chatbot, Enbi – are always happy to assist you with any questions. They can also guide you through processes on the Money app or Online Banking if you find digital banking intimidating.
Whatever your needs, we have an option for you
While we recommend going digital whenever possible, if you do need to visit a branch, we’re here for you. With fewer clients requiring in-person or phone support, your banking experience is becoming more efficient and streamlined.
If you want to visit a Nedbank branch, we suggest pre-booking an appointment through the Money app or Online Banking, to make sure that you receive prompt service at your preferred date and time. While our smaller branches do not offer a full range of services, our call centre can direct you to your nearest full-service branch for more complex requests. And if you’re not comfortable handling digital transactions on your computer or phone, our self-service kiosks in branches provide a convenient alternative.
Whether you prefer a personal touch or the convenience of secure digital banking, Nedbank has you covered. Join the bank that’s best for your money and do things your way.
Get digitally active and win the trip of a lifetime!
Nedbank is giving away 3 fantastic travel vouchers worth R60,000 each! All you need do to stand a chance of winning a dream vacation is make a transaction on 1 of our digital banking channels – the Money app, Online Banking or Cellphone Banking*120*001#.
Terms and conditions apply.