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Why choose Balance Protection Plan?
Your credit card payments will be taken care of if you are retrenched, become disabled, are diagnosed with a critical illness, or pass away.
No medical tests are needed to take up the policy.
You enjoy affordable premiums to suit your credit needs and budget.
Waiting periods
6 months for retrenchment, disability, and death after the first premium has been received.
12 months from the start date of the policy for pre-existing conditions.
No waiting period if your policy is reinstated due to unpaid premiums. Missed premiums will be added to future payments.
What is covered
Up to 6 monthly payments, capped at R20 000 if you are retrenched.
Up to R100 000 of the outstanding balance on your credit card if you become critically ill, permanently disabled or pass away.
What is not covered
Debt you incur or withdraw after the claim event.
Death or permanent disability due to a pre-existing medical condition or illness that occurred within 12 months before the start date of the policy.
Death or permanent disability related to self-inflicted injury, suicide, active participation in military action, or criminal activity.
To fully understand the policy and what is not covered, review the terms and conditions.
Extra benefits
Free access to Value for Life, a programme that offers you a 24/7 helpline, an easy claims process, and more at no extra cost to you.
Telephonic and personal legal services for advice and drafting of legal documents.
Up to R5 000 for medical cover and R5 000 for trauma counselling after events such as rape, domestic abuse, and more.
Simple, fast claims process.
1
2
3
1
Let us know
Call our 24-hour contact centre on 0800 333 111 for an agent to assist you or submit your claim on the Money app.
2
Submit documents
Complete the claim form emailed to you with all the required documents.
3
Leave the rest to us
We will assess your claim and let you know if we need anything else. If the claim is valid, we will process it.