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Bank

Accounts

Bank your way with low fees and extra benefits.

Credit cards

Enjoy 55 days’ interest free credit and other benefits.

Greenbacks

More rewards at every level as you spend and invest.

Digital banking

Bank on any device, from anywhere at anytime.

Switch to Nedbank

Move your salary and debit orders over easily.

Fraud awareness

Protect yourself against the latest schemes and scams.

Forex

Buy foreign banknotes, transfer funds or shop globally with a travel card.
Back
Save & Invest

Accounts

Great interest rates and easy access to your money.

Share trading

All-in-one online trading or broker assistance.

Secure investments

Guaranteed income and growth plans for future income.

Investment services

Local and international wealth management solutions.
Back
Borrow

Personal loans

Affordable loans and interest rates from R2k to R400k.

Home loans

Buy or build your home with up to 109% financing to cover bond and transfer costs.

Student loans

Nedbank offers full or part-time loans to students.

Overdrafts

Instant access to credit when you need it.

Vehicle finance

Easily apply for MFC vehicle finance in 5 steps.

Solar finance

Secure an affordable energy solution when in need.

Debt assistance

Debt management support when you need it the most.
Back
Insure

Life cover

Secure your family’s future with up to R2million.

Funeral cover

Cover for you and your family in the event of death.

Short term insurance

Car, building, house contents, valuables and more.

Credit Life

Bond, credit card, overdraft, loan and car repayments.

Travel insurance

Global travel insurance with 24-hr emergency assist.

Business cover

We have cover for small, medium or large businesses.

Secure investments

Guaranteed income and growth plans for future income.
Back
Plan

Financial planning

Achieve your financial goals with expert planning.

Estate, wills & trust services

We’ll help manage your assets, debts and estate planning.

Nedbank Private Wealth

Banking experience with customised solutions and rates.

Speak to a financial adviser

Our experts are ready to assist when you need them.
Back
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See prepaid bundles

Need data, voice, social, or roaming bundles on your own terms? We've got you.

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No surprises! If you're travelling, you can go ahead and check your global Nedbank Connect coverage right here.

Frequently asked questions

New mobile network, new possibilities. Find the answers to the questions you may be asking yourself.
Back
Help Centre

Check NedFinHealth score

Get personalised tips and guides on ways to improve your financial wellness, brought to you by NedFinHealth.

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Your 24/7 digital banking assistant for anytime-anywhere convenience.

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Simple, fast claims process.

1
2
3
1
Log your claim

Call 0800 333 111 to log your claim. We’ll guide you on the next steps.

2

card icon
Submit documents

Download, complete, and email your form with all required documents.

3

Leave the rest to us

Our team will assess your claim and keep you updated every step of the way.

Long-term claim forms

Life

Life

Provides a lump sum payout to your loved ones if you pass away, helping them maintain financial stability during a difficult time.

 

Email documents to: claims@nedbankinsurance.co.za

 

Claimaints form
Funeral

Funeral

Offers quick financial assistance to help cover funeral expenses for you or your loved ones, often paid out within 30 minutes of receiving all required documents.

Email documents to: funeralclaims@nedbankinsurance.co.za

Funeral form
Credit life

Credit life

Helps protect your family from financial strain if you pass away, become disabled, or are retrenched.

Email documents to: claims@nedbankinsurance.co.za

 

Retrenchment form

Disability form
Short-term

Short-term

Protects your car, home, and personal belongings against loss or damage from events like theft, fire, and accidents.

Email documents to: insurance@nedbank.co.za

Travel

Travel

Covers you for unexpected emergencies while travelling, such as medical issues, cancellations, and lost luggage.

Email documents to: travelclaims@brytesa.com or call +1 416 596 002 24/7 from abroad or 0860 885 201 locally

 

Business

Business

Safeguards your business assets and operations against risks like damage, theft, and liability.

Email documents to: Callme@nedbankinsurance.co.za.

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In the event of theft or a criminal act, report it to the police immediately to obtain a case number. Keep the case number on hand. Once you have reported the incident, please contact us as soon as possible to register your claim on the details provided below.

If have experienced an insurable event and need to log a claim, call us on 0800 333 111 as soon as possible. our risk consultants will get a breakdown of all supporting documents we need to process your claim. At the end of the call, you will receive a claim reference number that you can refer to for updates on your claim.

Please ensure that the required documents are submitted to us within 31 days by emailing them to insurance@nedbank.co.za. 

We will assess your claim and if we require more information, we will get in touch with you. We’ll keep you updated on the progress of your claim. If you have any questions or want an update, feel free to give us a call – we’re here to help.

We may settle your claim in any one or more of the following ways:

  1. Repair
  2. Replacement
  3. Reinstatement
  4. Cash payment
  5. Any combination of these

If we reject your claim or dispute the claim amount in line with the decision that was communicated in writing, you may write to us at insurance@nedbank.co.za within 90 days from the date of our communication and set out why we should change our decision and accept the claim.

If we still reject your claim or dispute the claim amount, you may contact the National Financial Ombuds Scheme on 0860 800 900 or at info@nfosa.co.za. You must do this within 180 days from the date on which we communicated your written representations.

To submit a claim, simply call us on 0800 333 111. The person submitting the claim must provide us with the following:

  1. Death certificate.
  2. Claimant statement (provided by Nedbank Insurance).
  3. Copy of deceased’s ID.
  4. Copy of the beneficiary’s ID.
  5. Notification-of-death (BI-1663) form.
  6. Copy of the claimant’s bank statement.
  7. Declaration by the police (provided by Nedbank Insurance in the event of an unnatural death only).

These documents must be submitted using either one of the following channels:

  • The nearest Nedbank branch.

  • Email at claims@nedbankinsurance.co.za (include your policy number in the subject line).

If something that results in a claim happens, the person submitting the claim must do the following: 

  1. Inform us in writing within 180 days of the event and include the policy number in the correspondence. 
  2. Give us detailed information about and proof of the event leading to the claim. This may include forms, medical records, and other information necessary to assess the claim. 

On receiving all relevant information, our claims team will access your claim and let you know if we need anything else in order for us to process your claim. If you have questions or want an update, feel free to give us a call – we’re here to help.

Claims will be paid to the nominated beneficiaries and/or cessionaries. All funeral claims will be paid to the main member.

If you, a beneficiary, or a cessionary disagrees with the outcome of a claim, the claim must be disputed in writing to claims@nedbankinsurance.co.za within 6 months of the outcome being known. It the outcome is not disputed within this time, the rights to potential benefits may be forfeited.

If an insured person changes jobs or starts or stops smoking, you must let us know in writing within 60 days of the event, as it may affect the cover and premium amounts. If you do not let us know and we become aware of this information only after a claim has been submitted, we may take the following actions:

  1. Decline the claim or recover any amounts that have already been paid. 
  2. Recover the difference between the premium paid and the premium that you would have paid from the claim amount.  

If an insured person commits suicide within 12 months of the start date of the policy, the claim will not be paid and premiums that have already been paid will not be refunded. The benefit may be claimed 12 months after the policy start date on condition that the policy premiums are up to date. This exclusion also applies after a policy reinstatement or an increase in cover amounts. 

If an insured person dies within 24 months after cover has started as a result of any condition, physical defect, illness, bodily injury, or disability of which they were aware or for which they received medical advice or treatment during the 24 months before the start date of the policy, or the date of any reinstatement or increase in cover, the claim will not be paid and premiums that have already been paid will not be refunded. 

Should you or an insured person die, your or their nominated beneficiaries or estate executors (claimants) must let us know by calling us on 0800 333 111 during office hours or emailing us at claims@nedbankinsurance.co.za within 180 days from the date of your or the insured person's death. If they do not notify us within 180 days, it may affect the outcome of the claim.

The cover amount we pay will depend on the premiums you have paid for the previous 6 months. If we did not receive the full premium amounts, we will divide the premium amount that we received over the past 6 months by the premium amount that was actually due and multiply it with the cover amount to calculate the cover amount.

 

Example

Cover amount: R10 000

Monthly premium: R100 (R600 for 6 months)

The premium amount that you paid over 6 months: R500 

Calculation: (R500/R600) x R10 000 = R8 333.33

This means you will be covered for R8 333.33 only and not for R10 000.

 
  1. The death certificate.
  2. A BI-1663/DHA-1663 form (notification of death) from the Home Affairs office.
  3. The valid ID of the deceased. If the deceased is younger than 18, we will need their full birth certificate.
  4. A certified copy of the claimant's valid ID.
  5. A completed claim form (provided by Nedbank Insurance).
  6. A burial order – invoice or receipt for the funeral.
  7. A certified copy of your or the beneficiary’s bank statements for 1 month.
  8. Declaration by the police (provided by Nedbank Insurance in the event of an unnatural death only).

 

If we need more information, we may contact any person (including a medical practitioner or hospital) whom we think will be able to give us the information.

On receiving all relevant information, our claims team will access your claim and let you know if we need anything else in order for us to process your claim. If you have questions or want an update, feel free to give us a call – we’re here to help.

The claimants can hand the documents in at their nearest Nedbank branch, or they can email them to us at claims@nedbankinsurance.co.za. Once we have received these documents, we will make sure that they are complete. If we need anything else, we will let the claimant know.

If you, a beneficiary or cessionary disagrees with the outcome of a claim, the claim must be disputed in writing within 6 months of the outcome being known. It the outcome is not disputed within this time, the rights to potential benefits may be forfeited.

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