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Get foreign banknotes and travel cards| Nedbank
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Investment services

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Insurance claims

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See prepaid bundles

Need data, voice, social, or roaming bundles on your own terms? We've got you.

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Consumer education

Claims made easy

Life can change in an instant, and we understand that claiming during a difficult time can be overwhelming. That’s why we’ve made the process as straightforward as possible, so you can focus on what matters most.

What to expect

1

2

3

1

Log your claim

Download and complete the relevant form, or call our service desk and we'll guide you through the steps.

Submit your documents

Ensure to submit any document we request to the email address provided.

Leave the rest to us

Our team will assess your claim and keep you updated every step of the way.

Follow these steps to log your claim

Life, funeral and credit life
Short-term, travel and business

Life cover

For the beneficiary of a life insurance policy.

Once completed, email your documents to: claims@nedbankinsurance.co.za

Get claimant form

Funeral cover

We'll aim to make payment within 30 minutes of receiving all your documents.

Once completed, email to: funeralclaims@nedbankinsurance.co.za

Get funeral form

Credit life

For the beneficiary or owner of a Credit Life policy.

Once completed, email your relevant form and any supporting documents to:claims@nedbankinsurance.co.za

Get retrenchment form

Get death claim form

Get disability form

Need help?

Call us on 0800 333 111 at any time of day for guidance on making your insurance claim.

Short-term insurance

To claim for the loss or damage of your car, home or personal belongings, call us on 0800 333 111.

Any documents we request will need to be mailed to: insurance@nedbank.co.za

Travel

If you've experienced loss or other insurable expense while travelling, you can call us on 0860 8856 201 locally, or
+1 416 596 002 if abroad.

Any documents we request will need to be emailed to: travelclaims@brytesa.com

Business

To claim for damage, theft or other insurable event that has impacted your business, call us on 0800 333 111 at any time of day.

Alternatively, you can send an email to: Callme@nedbankinsurance.co.za

Need help?

Call us on 0800 333 111 at any time of day for guidance on making your insurance claim.

In the event of theft or a criminal act, report it to the police immediately to obtain a case number. Keep the case number on hand. Once you have reported the incident, please contact us as soon as possible to register your claim on the details provided below.

If have experienced an insurable event and need to log a claim, call us on 0800 333 111 as soon as possible. our risk consultants will get a breakdown of all supporting documents we need to process your claim. At the end of the call, you will receive a claim reference number that you can refer to for updates on your claim.

Please ensure that the required documents are submitted to us within 31 days by emailing them to insurance@nedbank.co.za.

We will assess your claim and if we require more information, we will get in touch with you. We’ll keep you updated on the progress of your claim. If you have any questions or want an update, feel free to give us a call – we’re here to help.

We may settle your claim in any one or more of the following ways:

Repair
Replacement
Reinstatement
Cash payment
Any combination of these

If we reject your claim or dispute the claim amount in line with the decision that was communicated in writing, you may write to us at insurance@nedbank.co.za within 90 days from the date of our communication and set out why we should change our decision and accept the claim.

If we still reject your claim or dispute the claim amount, you may contact the National Financial Ombuds Scheme on 0860 800 900 or at info@nfosa.co.za. You must do this within 180 days from the date on which we communicated your written representations.

To submit a claim, simply call us on 0800 333 111. The person submitting the claim must provide us with the following:

Death certificate.
Claimant statement (provided by Nedbank Insurance).
Copy of deceased’s ID.
Copy of the beneficiary’s ID.
Notification-of-death (BI-1663) form.
Copy of the claimant’s bank statement.
Declaration by the police (provided by Nedbank Insurance in the event of an unnatural death only).

These documents must be submitted using either one of the following channels:

The nearest Nedbank branch.

Email at claims@nedbankinsurance.co.za (include your policy number in the subject line).

If something that results in a claim happens, the person submitting the claim must do the following:

Inform us in writing within 180 days of the event and include the policy number in the correspondence.
Give us detailed information about and proof of the event leading to the claim. This may include forms, medical records, and other information necessary to assess the claim.

On receiving all relevant information, our claims team will access your claim and let you know if we need anything else in order for us to process your claim. If you have questions or want an update, feel free to give us a call – we’re here to help.

Claims will be paid to the nominated beneficiaries and/or cessionaries. All funeral claims will be paid to the main member.

If you, a beneficiary, or a cessionary disagrees with the outcome of a claim, the claim must be disputed in writing to claims@nedbankinsurance.co.za within 6 months of the outcome being known. It the outcome is not disputed within this time, the rights to potential benefits may be forfeited.

If an insured person changes jobs or starts or stops smoking, you must let us know in writing within 60 days of the event, as it may affect the cover and premium amounts. If you do not let us know and we become aware of this information only after a claim has been submitted, we may take the following actions:

Decline the claim or recover any amounts that have already been paid.
Recover the difference between the premium paid and the premium that you would have paid from the claim amount.

If an insured person commits suicide within 12 months of the start date of the policy, the claim will not be paid and premiums that have already been paid will not be refunded. The benefit may be claimed 12 months after the policy start date on condition that the policy premiums are up to date. This exclusion also applies after a policy reinstatement or an increase in cover amounts.

If an insured person dies within 24 months after cover has started as a result of any condition, physical defect, illness, bodily injury, or disability of which they were aware or for which they received medical advice or treatment during the 24 months before the start date of the policy, or the date of any reinstatement or increase in cover, the claim will not be paid and premiums that have already been paid will not be refunded.

Should you or an insured person die, your or their nominated beneficiaries or estate executors (claimants) must let us know by calling us on 0800 333 111 during office hours or emailing us at claims@nedbankinsurance.co.za within 180 days from the date of your or the insured person's death. If they do not notify us within 180 days, it may affect the outcome of the claim.

The cover amount we pay will depend on the premiums you have paid for the previous 6 months. If we did not receive the full premium amounts, we will divide the premium amount that we received over the past 6 months by the premium amount that was actually due and multiply it with the cover amount to calculate the cover amount.

Example

Cover amount: R10 000

Monthly premium: R100 (R600 for 6 months)

The premium amount that you paid over 6 months: R500

Calculation: (R500/R600) x R10 000 = R8 333.33

This means you will be covered for R8 333.33 only and not for R10 000.

The death certificate.
A BI-1663/DHA-1663 form (notification of death) from the Home Affairs office.
The valid ID of the deceased. If the deceased is younger than 18, we will need their full birth certificate.
A certified copy of the claimant's valid ID.
A completed claim form (provided by Nedbank Insurance).
A burial order – invoice or receipt for the funeral.
A certified copy of your or the beneficiary’s bank statements for 1 month.
Declaration by the police (provided by Nedbank Insurance in the event of an unnatural death only).

Insurance fraud is on the rise, but can result in a hefty fine or time in jail.

Staff writer

Published 14 Mar 2023

Read

3 mins

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