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MyCover Funeral is insurance cover that pays out a cash benefit when a beneficiary or dependant has passed away. 

This money is paid quickly to help your family cover funeral and related costs, so they don’t have to borrow money or delay arrangements during a difficult time.

MyCover Funeral is designed for individuals and families who want peace of mind, whether they live alone, supporting a household, or helping extended family members.  

It gives you flexible options for different life stages and responsibilities, so you can choose cover that reflects who depends on you and what support they may need.

Before you take out MyCover Funeral, it’s important to make informed decisions so your policy works as expected:

  • Choose a cover amount that reflects realistic funeral and related costs 

  • Decide who you want to cover (for example, immediate or extended family)

  • Understand how and when benefits are paid

  • Keep your beneficiary and dependant details accurate and up to date

  • Make sure your premium is affordable so your cover can stay active.

Taking these steps helps protect the right people, reduces the risk of delays at claim stage, and gives your family clearer support during a difficult time.

The best time to take up funeral cover is before your family needs it.

Taking out cover early helps you plan while premiums are more manageable and gives your family protection that is already in place when life changes unexpectedly.

It’s easy to delay this decision, but having cover in place today can help prevent financial pressure and uncertainty for your loved ones.

No. MyCover Funeral does not require medical tests, which makes it simple and accessible to apply. This helps you get cover in place without delays or complicated processes.

You can cover yourself and your immediate family, which typically includes your spouse or life partner and dependent children, as defined in the policy. 

Depending on your plan, you may also be able to include additional family members. Adding or removing insured persons can usually be done as your family circumstances change, subject to policy terms.

This flexibility allows your cover to reflect your household and responsibilities over time.

Immediate family typically includes your spouse or life partner and dependent children, as defined in the policy terms.

You should choose a cover amount that reflects the expected cost of a funeral and any related expenses your family may need to pay.

If your cover amount is too low, your family may need to cover part of the costs themselves. If it is appropriate, it can help fully cover funeral expenses and reduce financial pressure during a difficult time.

Reviewing your cover regularly helps ensure it remains aligned with your needs and circumstances.

Waiting period is the time you must wait after your policy starts during which claims for certain causes of death are not covered, even though your policy is active. 

It is a standard part of funeral cover and applies to all policyholders. They help ensure that the policy remains fair, sustainable and affordable for everyone. These terms form part of the policy conditions agreed to at the start of your cover.

Always check your policy schedule so you understand which waiting periods apply, when they start, and what this means for your family.

Accidental death

Accidental death is death caused by a sudden, unforeseen event resulting from an external injury

Examples include:

  • A car accident

  • An accidental fall

  • Murder

Accidental death cover starts / applies immediately from the date the first premium is received.

Natural death

Natural death is death caused by illness, health conditions, or age‑related causes not linked to an external accident.

This type of cover has a 6‑month waiting period, during which premiums must be up to date.

Example:

If your policy starts on 1 March and natural death occurs on 10 May of the same year, the claim will fall within the waiting period and will not be paid.

Understanding the difference between accidental and natural death cover helps your family know what is covered immediately and what is only covered after the waiting period.

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If you miss a premium or can pay only part of it, your MyCover Funeral policy will not be cancelled immediately. In line with the policy rules, your cover may be adjusted to reflect the premium received, which allows you to retain some level of cover for a limited period.

If premiums remain unpaid for 2 months, your cover may lapse and no benefits will be payable. To avoid this, it’s important to make payment as soon as possible. If you’re experiencing financial difficulty, you should contact us so we can explain how the policy applies and what options may be available to you.

You should update your beneficiaries or dependants whenever your life circumstances change. This helps ensure that the right people are protected and supported when it matters most.

Review or update your details when any of the following events take place:

  • Marriage or the start of a life partnership.

  • The birth or adoption of a child.

  • A divorce or separation.

  • The death of a beneficiary or dependant.

  • When someone becomes financially dependent on you, or no longer is.

Keeping these details up to date can help avoid confusion, delays or disputes at claim stage.

Yes. Your MyCover Funeral policy is designed to be flexible as your life changes. You can amend your cover, add or remove insured lives, or upgrade your product if your needs change. 

Changes are made in line with the policy terms, and waiting periods may apply to increased benefits. Reviewing your cover regularly helps ensure it continues to meet your needs and responsibilities over time.

If your policy lapses due to unpaid premiums, you may be able to reinstate it, subject to our policy rules. 

Reinstatement usually needs to happen within a specific time frame and may require outstanding premiums to be paid. Waiting periods may apply again. 

Please contact us on 0800333111 or email clientservices@nedbankinsurance.co.za as soon as possible if your policy has lapsed so that we can assist you.

You can add or remove insured lives on your policy if your family circumstances change. You can do this by calling us on 0800 333 111. 

Any additions or changes will be subject to policy terms, including possible waiting periods for new insured persons. Before making the change, it helps to have the insured person’s details ready so we can guide you through what is needed and confirm how the change may affect your premium or benefits.

It’s important to keep your personal details up to date so that your policy works as expected and claims can be paid without delays. 

You can update your details by contacting us on 0800 333 111 or via the Money app or website.

This flexibility allows your cover to reflect your household and responsibilities over time.

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You may cancel your MyCover Funeral policy at any time. Once cancelled, your cover will end and no further benefits will be payable. Premiums already paid are not refundable. 

Before cancelling, we recommend speaking to us so we can explain your options and help you make an informed decision. Cancelling means your family will no longer be covered under this policy from the confirmed cancellation date

You can cancel your policy by calling us on 0800 333 111 or emailing clientservices@nedbankinsurance.co.za. Our team will guide you through the process and confirm when your cover will end.

Your cover will end once your cancellation request has been processed and confirmed. Any claims after this date will not be covered.

Once a policy has been cancelled, it cannot be restarted. If you need cover again in the future, you’ll have to apply for a new policy, which may cost more and include waiting periods. 

We recommend speaking to us before cancelling so that you can make the best decision for you and your family.

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Your policy anniversary is the day and month that correspond with the date on which your MyCover Funeral policy started. For example, if your policy started on 14 March 2026, the next anniversary date is 14 March 2027. This date is used to review certain policy conditions, such as premiums or benefits, where applicable.

No. MyCover Funeral does not have an annual renewal. Your policy continues automatically from month to month as long as you pay your premiums and meet the policy conditions. 

This means you do not need to reapply each year, but you should still review your cover regularly to make sure it remains right for your family.

Your personal and financial circumstances can change over time, and your funeral cover should reflect those changes.

Reviewing your policy regularly helps you:

  • Check that your cover amount is still enough to meet expected funeral costs

  • Ensure the right people are covered on your policy

  • Keep your beneficiary and dependant details up to date

  • Understand any changes to your premium or policy terms

A quick review can help avoid shortfalls or delays at claim stage and ensures your family is properly supported when it matters most.

It’s a good idea to review your details and update them if anything has changed. This helps ensure that your cover still reflects your needs and that there are no delays if you ever need to claim. 

 

If you need help, please call us on 0800 333 111 or email clientservices@nedbankinsurance.co.za.

Yes. You can request changes to your MyCover Funeral policy at any time, not only on your policy anniversary. 

For example, you can update your cover amount, add or remove insured persons, or update your personal details. All changes are made in line with your policy terms and may affect your premium or benefits.

We’ll confirm any changes once they have been processed so you know exactly how your cover is affected.

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