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Your buildings insurance covers the physical structure of your home at the insured address. This cover includes the main building, permanent structures, and fixtures and fittings that belong to you.

Without the right cover, you would need to pay the full cost to repair or rebuild your home yourself, which can be both costly and stressful. 

Buildings insurance protects your home against unexpected events such as fire, lightning, flooding, and other sudden incidents that cause significant damage.

A full list of covered events is included in your policy document.

Understanding what is covered and what isn’t helps set clear expectations and can give you greater peace of mind during claim stage. 

Cover does not apply to loss or damage caused by wear and tear, poor maintenance or gradual deterioration, rust, mildew, damp, rot, decay, fungus, mould.

Please refer to your policy document for the full list of exclusions.

It’s important to insure your home for its full replacement value, which is the cost to rebuild it if it’s damaged or destroyed. The replacement value is not the market value.

To estimate the value of your building, you can use our building insurance calculator for a more accurate estimate.

It’s advisable to check your insured value regularly to ensure it still reflects current rebuilding costs.

If your home is insured for less than its full replacement value, you may be underinsured.

This means your claim payout could be reduced, and you may need to pay part of the repair or rebuilding cost yourself. 

 

Keeping your insured amount accurate and up to date helps you avoid this shortfall.

Building cover protects the structure of the home itself, like walls, roofs and fixed fittings.

House contents cover protects the movable items inside your home, such as furniture, appliances and personal belongings.

Yes. However, if your home is rented out, some aspects of your cover may change. It’s important to let us know so we can ensure your policy reflects your situation and keeps you properly protected.

 

To update your policy or ask for help, call us on 0800 333 111 or email insurance@nedbank.co.za.

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Buildings cover includes access to support when you need it most. Depending on the circumstances, this may include temporary accommodation if your home becomes uninhabitable, onsite guard protection to help prevent further loss, replacement of keys, locks, access devices, trauma counselling and legal assistance at no extra cost. 

We’ll guide you through what to do next and support you step by step while your claim is being processed.

If you make changes to your home, such as renovations or extensions, you must update your policy. Call us on 0800 333 111 or email us at insurance@nedbank.co.za to review and adjust your replacement value.

This helps ensure that your cover remains accurate and that you are fully protected if you need to claim. 

Yes, you can enhance your buildings insurance with additional cover to protect against specific risks.

Some events may already be included as standard, while others can be added for extra protection. 

Your premium may change if your cover, insured amount or risk details change, or as part of your annual policy review. This can happen if there are updates to your cover, the insured amount or your risk details, or as part of an annual review in line with your policy terms. 

We’ll always be transparent about why your premium changes and help you understand your options.

If you can no longer afford your premium, you have options such as reviewing your insured amount or cover structure to help make it more manageable while still keeping essential protection in place. 

Before you cancel, it’s worth speaking to us on 0800 333 111 so we can consider your options and help you make an informed decision. 

An excess is the amount you pay when you claim before your insurer pays the rest. It helps keep premiums more affordable and ensures your cover is used for bigger, unexpected losses rather than smaller everyday costs. 

Your excess amount may vary depending on the type of claim and your cover details, and it can change if your policy is updated or reviewed. 

 

You’ll always be able to see the applicable excess in your policy schedule. 

The time it takes to process a policy update depends on the type of change requested. 

Some updates, such as contact details or a change of address, may be actioned promptly once we’ve received the correct information, while others may need review before they can be confirmed. Changes that affect your risk, premium or cover may take longer because they need to be reviewed first.

Once your change has been processed, we’ll let you know if it affects your premium, cover or policy terms. 

To request help or an update, call 0800 333 111 or email us at insurance@nedbank.co.za.

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Your policy is reviewed each year and will renew automatically unless you ask us to cancel it. 

Before renewal, you’ll receive a notice with your updated details, including your premium, cover and any changes. 

This allows you time to review your policy and ensure it still meets your needs, helping to avoid any shortfalls at claim stage.

Yes. Before your policy renews, you can ask us to review or update your cover, whether you want to adjust your insured amount or explore more affordable options. 

If anything in your renewal notice isn’t clear, you can reach out to us on 0800 333 111 or email insurance@nedbank.co.za for help. We’ll talk you through it so you can make informed decisions with confidence. 

Before your policy renews, check that your insured amount still reflects the replacement value of your building, that your cover still suits your current needs, and that you understand any changes to your premium, excess or policy terms. 

This is also a good time to review whether anything in your building has changed, such as renovations or additions. 

A quick review can help you avoid gaps in cover or underinsurance.

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Before cancelling, you may want to speak to us about your options, especially if affordability is the reason. We may be able to help you review your cover so you can make an informed decision.

To cancel your policy or ask for help, call us on 0800 333 111 or email insurance@nedbank.co.za.

Let us know ahead of time when you’d like your cover to end, so you stay in control of your protection. 

Once we receive your cancellation request, we’ll confirm the cancellation and the date your cover will end. 

If a refund is due, it will be processed in line with your policy terms. After cancellation, your policy benefits and cover will stop from the confirmed date, so it’s important to make sure you’re comfortable with when your protection ends.

Cancellation is processed in line with your policy terms and billing cycle. 

The date your cover ends will depend on when you ask us to cancel, whether your policy is monthly or annual, and whether any claim has been paid. 

When you contact us, we’ll confirm your cancellation date so you know exactly when your cover will stop.

If you cancel your policy and no claim has been made for that period, you may receive a refund of the unused portion of your premium. 

However, if a claim has been paid, there will be no refund for the remaining period of cover for that item or event.

Before cancelling, check how your claims history may affect any refund due. 

If we have already paid your claim, your policy will still be cancelled as requested, but no premium refund will apply for that insured period. 

For monthly policies, cancellation is aligned to the new month after the claim. For annual policies, cancellation usually applies from the day after the insured event. 

If you’re unsure, contact us and we can explain how your claim affects your cover and timing. 

Yes. Your policy runs either monthly or annually and you can cancel it at any point. 

We’ll apply the cancellation in line with your payment cycle and policy terms. 

Check your billing cycle before you cancel your policy so you know exactly when your cover will stop.

If your premiums are not paid, your cover may stop and you may not be protected if something happens after your last successful payment. 

If you are struggling to pay or want to cancel, please contact us so we can explain your options and confirm when your cover will end. 

When you receive your policy documents, you’ll have 14 days to cancel your policy and receive a full refund, as long as you have not made a claim during this time. 

Use this time to review your cover carefully and ask any questions before you decide. 

Yes. If needed, we may cancel your policy or a section of it by giving you 31 days’ written notice, as set out in your policy terms. 

Keep your contact details up to date so you don’t miss important policy communications. 

Yes, you can apply for cover again. 

However, a new application and underwriting assessment may apply, including updated risk details and pricing. 

If your needs change, it’s best to act quickly so you don’t have a gap in cover. 

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